Management Basics for Information Professionals

by Evans, G. Edward; Ward, Patricia Layzell; Rugaas, Bendik

• ISBN13: 9781555703707
• ISBN10: 1555703704
• Format: Paperback
• Copyright: 2000-05-01
• Publisher: Amer Library Assn

Summary

This new, current, and comprehensive introduction to the management of libraries is both a successor to and a revision of Evans's classic Management Techniques for Librarians. The focus is exclusively on library and other information environments and provides conceptual overviews and library/information examples to illustrate the basic skills good library managers must exercise: how to plan; how to delegate; how to make decisions; how to communicate; and how to lead. Equal emphasis is placed on managing a library's resources -- its people, its money, its technology, and its building. Including timely issues such as women in management and diversity as well as practical charts and forms, this text will appeal to LIS educators, librarians in new management positions, and experienced librarians in management positions who want to become more effective. A companion Web page features readings on topics such as women in library management, cultural diversity, management goals, and career development, as well as annual reviews of library management literature.

Author Biography

Bendik Rugaas is the National Librarian of Norway.

Table of Contents

List of Figures	ix
List of Tables	xi
Foreword	xiii
Acknowledgments	xv
Preface	xvii
PART I: Background	1	(86)
Management Concepts	3	(34)
Introduction	3	(6)
History of Management Thought	9	(9)
Traditional Theory of Management	18	(6)
Organizational Theory and Other Approaches to Management Theory	24	(9)
Personal Style	33	(1)
References	34	(1)
Further Reading	35	(2)
History of Library and Information Service Management Concepts	37	(32)
Introduction	37	(5)
History of Library Management	42	(3)
Personal Style of Management	45	(1)
Special Aspects of Libraries	45	(11)
Human Relations Skills and Library Management	56	(4)
Social Responsibility and Ethics	60	(2)
Summary	62	(1)
References	62	(1)
Further Reading	63	(6)
Environmental Issues	69	(18)
Introduction	69	(1)
Formal Organizations	70	(3)
Institutional Variables	73	(6)
Forecasting the Environment	79	(1)
Anti-Environmental Views	80	(1)
Conflict in the Environment	81	(1)
People in Organizations	82	(2)
Summary	84	(1)
References	85	(1)
Further Reading	85	(2)
PART II: Management: Knowledge and Skills	87	(292)
Marketing	89	(26)
Introduction	89	(2)
What is Marketing	91	(5)
Management's Guidance System for Institutional Marketing	96	(6)
What is Promotion?	102	(2)
Final Thoughts on Marketing Strategy	104	(5)
Evaluating and Adjusting	109	(1)
Summary	109	(1)
References	109	(2)
Further Reading	111	(4)
Innovation and Change	115	(22)
Introduction	115	(1)
Resistance to Change	116	(2)
Implementing Change	118	(2)
Stress and the Organization	120	(1)
Innovation and Information Centers	121	(2)
Innovation Techniques	123	(2)
Encouraging Imaginative Thinking	125	(1)
Techniques for Generating New Ideas	126	(5)
Analytic and Innovative Thinking	131	(1)
Summary	132	(1)
References	132	(1)
Further Reading	133	(4)
Decision Making	137	(24)
Introduction	137	(1)
Decision Making and Uncertainty	138	(1)
The Nature of Decision Making	139	(7)
The Decision-Making Process	146	(12)
Summary	158	(1)
References	158	(1)
Further Reading	159	(2)
The Planning Process	161	(30)
Introduction	161	(1)
Strategic Planning	162	(1)
Planning	162	(17)
Strategies	179	(3)
Forecasting	182	(1)
A Time Scale for Planning	183	(3)
Summary	186	(1)
References	186	(1)
Further Reading	187	(4)
Power, Authority, and Responsibility	191	(20)
Introduction	191	(3)
Influence, Power, Authority	194	(5)
Accountability and Responsibility	199	(3)
Status	202	(5)
Summary	207	(1)
References	208	(1)
Further Reading	208	(3)
Delegation	211	(30)
Introduction	211	(1)
Purposes and Nature of Delegation	212	(3)
Organizing Process	215	(13)
Centralization/Decentralization	228	(4)
Organizational Charts	232	(1)
Common Mistakes in Organizing	232	(5)
Summary	237	(1)
References	237	(1)
Further Reading	238	(3)
Performance, Quality, and Control	241	(50)
Introduction	241	(1)
Accountability	242	(1)
Performance and Quality	243	(2)
Performance Measurement	245	(7)
Quality Management	252	(14)
Control, Work Analysis, and Evaluation	266	(16)
Cost Accounting	282	(3)
Summary	285	(1)
References	285	(2)
Further Reading	287	(4)
Communication	291	(34)
Introduction	291	(2)
Obstacles to Understanding	293	(4)
Organizational Barriers to Communication	297	(7)
Written and Oral Communication	304	(12)
Communicating with the Dissatisfied Customer	316	(4)
Channels, Direction, and Legitimacy of Communication	320	(1)
Summary	321	(1)
References	322	(1)
Further Reading	322	(3)
Motivation	325	(34)
Introduction	325	(2)
Motivation and Behavior	327	(3)
Content Theories	330	(5)
Process Theories	335	(12)
Reinforcement Theories	347	(3)
The Managerial Grid	350	(2)
Participative Management	352	(3)
Summary	355	(1)
References	356	(1)
Further Reading	357	(2)
Leadership	359	(20)
Introduction	359	(1)
Leadership Defined	359	(3)
Assumptions Regarding Leadership	362	(1)
Functions of Leadership	363	(2)
Learning Leadership Styles	365	(3)
Organizational Structure for Employee-Centered Leadership	368	(2)
Giving Orders	370	(4)
Do Gender Differences Matter in Leadership?	374	(1)
Summary	374	(1)
References	375	(1)
Further Reading	376	(3)
PART III: Managing Resources	379	(164)
Personnel	381	(50)
Introduction	381	(1)
Planning Staffing Requirements	382	(5)
Determining Staffing Needs	387	(8)
Recruitment	395	(10)
The New Employee	405	(2)
Post-Hiring Training of Staff	407	(1)
Performance Appraisal	408	(17)
Summary	425	(1)
References	425	(1)
Further Reading	426	(5)
Fiscal Management	431	(48)
Introduction	431	(1)
Budget as a Control Device	431	(3)
Responsibility Centers	434	(4)
Budget Preparation	438	(29)
Fund Accounting	467	(1)
Audits and Auditors	468	(2)
Fund Raising	470	(4)
Summary	474	(1)
References	475	(1)
Further Reading	475	(4)
Managing Technology	479	(28)
Introduction	479	(1)
Data for Decision Making	480	(4)
Planning and Controlling Costs	484	(6)
Staff Background and Training	490	(5)
Intranet and Web Implications for Library Technology	495	(2)
Electronic Resources	497	(3)
Security	500	(2)
Summary	502	(1)
References	502	(1)
Further Reading	503	(4)
Managing and Planning Information-Center Physical Facilities	507	(20)
Introduction	507	(1)
Managing the Facility	508	(4)
Disaster Planning for Exceptional Situations	512	(4)
Growth	516	(7)
Summary	523	(1)
Reference	523	(1)
Further Reading	523	(4)
Epilogue	527	(16)
Introduction	527	(1)
Trends	527	(6)
The End of All and Forever	533	(1)
The Library Nobody has Seen Before	534	(2)
The Human Factor	536	(3)
Summary	539	(1)
References	540	(1)
Further Reading	540	(3)
Name Index	543	(6)
Subject Index	549	(10)
About the Authors	559