Introduction | p. 3 |
Management concepts | p. 15 |
The operating environment | p. 39 |
Managing diversity | p. 53 |
Marketing | p. 81 |
Change and innovation | p. 107 |
Decision making | p. 125 |
The planning process | p. 145 |
Power, authority, and responsibility | p. 165 |
Delegation | p. 193 |
Performance, quality, and control | p. 223 |
Communication | p. 255 |
Motivation | p. 293 |
Leadership | p. 329 |
Managing people | p. 359 |
Managing money | p. 405 |
Managing technology | p. 455 |
Managing and planning physical facilities for information services | p. 481 |
Career development | p. 505 |
Looking forward | p. 527 |
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