The Management of Counselling and Psychotherapy Agencies

by Colin Lago

• ISBN13: 9780803979949
• ISBN10: 0803979940
• Edition: 1st
• Format: Hardcover
• Copyright: 1999-03-01
• Publisher: Sage Publications Ltd

Summary

The authors of this book provide clear guidelines on the many aspects of knowledge, skill and management expertise increasingly required by all counselling services. Due consideration and detailed advice is given on a broad range of essential issues, from setting up a counselling service to customer relations and quality control.Topics examined include: implications of funding; budgeting; staffing; location and furnishing of premises; daily working routines; how to ensure a competent, professional, safe and ethical working practice; and the sheer complexities of being a manager of therapists.

Table of Contents

Foreword	vii
Acknowledgements	xiii
Laying the Foundations: Creating a Counselling Service	1	(12)
Historic Origins	2	(1)
Why Counselling? Why Now?	3	(3)
A Rationale for Creating a New Counselling Service	6	(4)
Stakeholder Analysis	10	(2)
Summing Up	12	(1)
Building a Sound Structure: Management Issues	13	(22)
Primary Structures - the Location and Premises	14	(5)
Staffing Structures	19	(4)
Facilitating and Evaluating the Client's Process through the Agency	23	(1)
Going Public: Promotion and Advertising	24	(6)
Management Committees, Advisory Groups and Boards of Trustees	30	(2)
Insurance	32	(1)
Key Points	33	(2)
Staff Recruitment and Selection	35	(17)
Job Analysis	36	(2)
Job Description	38	(2)
Person Specification	40	(3)
Recruitment	43	(1)
Selection	44	(8)
Ensuring Competent, Professional and Safe Practice	52	(23)
Competence	53	(5)
Professionalism and Safety	58	(11)
Appropriateness	69	(3)
Accountability	72	(2)
Resources	74	(1)
Daily Working Practices	75	(23)
Reception and Threshold Activities	76	(5)
Waiting Lists	81	(4)
Assessment and Diagnosis	85	(1)
Payment of Client Fees	86	(6)
Complaints Procedures	92	(1)
Case Notes and Agency Records: Confidentiality and Appropriateness	92	(3)
Referrals to and Relationships with Other Agencies	95	(1)
The Management of Accounts and Salaries	96	(1)
Key Points	97	(1)
Managing Crisis	98	(12)
Managing Clients' Crises	98	(3)
Managing Agency Crises	101	(6)
A Major Crisis within the Parent Organization	107	(1)
Telephone Helplines	107	(1)
The Internet	108	(1)
Resources	109	(1)
Registering Your Organization	109	(1)
Managing Managing!	110	(25)
The Manager as Oppressor?	114	(1)
Where to put the Emphasis? Management Issues or Clinical Issues?	115	(1)
The Manager as Intermediary	115	(1)
The Impact of Personality on Managing: Enhancing Awareness	116	(9)
The Manager as . . . Further Dynamic Issues Affecting the Management Process	125	(9)
Concluding Thoughts	134	(1)
Appendix	135	(2)
A University Counselling Service--Complaints Procedure	135	(2)
Bibliography	137	(6)
Index	143