Management in the Fire Service

by Carter, Harry R.; Rausch, Erwin; Kiamie, Arthur; National Fire Protection Association

• ISBN13: 9780877654414
• ISBN10: 0877654417
• Edition: 3rd
• Format: Hardcover
• Copyright: 1999-06-01
• Publisher: Natl Fire Protection Assn

Table of Contents

Preface	ix
Introduction to Management in the Fire Service	1	(28)
Introduction	2	(1)
Guidelines for Fire Service Functions and for Management/Leadership	3	(1)
Scenario: The Ox-Bow Motel Fire	4	(6)
The 3Cs Model	10	(4)
Concluding Remarks	14	(2)
Study Questions and Activities	16	(1)
References	16	(2)
Additional Insight 1.1: Participation in Decision Making and Planning	18	(6)
Additional Insight 1.2: Management Theory and Concepts: Origins and Pathways	24	(5)
Management Functions in the Fire Service and Fire Officer Responsibilities	29	(40)
Introduction	30	(1)
Management Functions in the Fire Service: Areas of Fire Department Responsibility	31	(10)
Organizational Structure of a Fire Department	41	(5)
Fire Officer Responsibilities	46	(5)
Concluding Remarks	51	(1)
Study Questions and Activities	51	(1)
References	52	(1)
Additional Readings	53	(2)
Additional Insight 2.1: Communications Techniques and Skills	55	(14)
Commanding the Response to an Emergency Incident	69	(42)
Introduction	70	(1)
Scenario: The Factory Fire	70	(10)
Incident Command and Fireground Operations	80	(14)
Organization for Management of Fireground Operations	94	(2)
Communications at the Emergency Incident	96	(4)
The 3Cs, Linking Elements, and an Officer's Role at an Emergency	100	(2)
Concluding Remarks	102	(1)
Study Questions and Activities	103	(1)
References	103	(2)
Additional Insight 3.1: Goal Setting and Implementation	105	(6)
Fire Prevention and Code Enforcement	111	(56)
Introduction	113	(1)
Scenario: The New Inspector	114	(6)
Fire Prevention and Code Enforcement: Functional Issues	120	(4)
Organization for Fire Prevention	124	(3)
Standards and Codes	127	(8)
Inspections	135	(13)
Operational Tasks	148	(6)
Legal Foundations for Activities to Enforce Fire Code Regulations	154	(3)
Concluding Remarks	157	(1)
Study Questions and Activities	158	(2)
References	160	(1)
Additional Readings	161	(1)
Additional Insight 4.1: Management of Potentially Damaging Conflict	162	(5)
Fire and Life Safety Education	167	(42)
Introduction	168	(1)
Scenario: Recognition for Fire and Life Safety Education Efforts	168	(7)
Overview of Fire and Life Safeaty Education	175	(3)
Organizing for Fire and Life Safety Education Programs	178	(14)
Concluding Remarks	192	(1)
Study Questions and Activities	193	(1)
References	194	(1)
Additional Readings	195	(1)
Additional Insight 5.1: Enhancing Work Satisfaction (Providing Recognition) and Performance Evaluation	196	(13)
Prefire Planning and Related Loss Reduction Activities	209	(50)
Introduction	210	(1)
Scenario: The Productivity Dilemma	210	(10)
Prefire Planning	220	(19)
Water Supplies and Systems	239	(7)
Fire Investigation	246	(4)
Loss Reduction Information Management Systems	250	(1)
Concluding Remarks	250	(2)
Study Questions and Activities	252	(1)
References	253	(1)
Additional Readings	254	(1)
Additional Insight 6.1: Time Management and Delegation	255	(4)
Management of Physical Resources	259	(50)
Introduction	260	(1)
The Turnaround Challenge	260	(13)
Physical Resources of the Fire Department	273	(20)
Managing the Physical Resources	293	(3)
Evaluating the Adequacy and Quality of Physical Resources	296	(3)
Concluding Remarks	299	(1)
Study Questions and Activities	299	(1)
References	300	(1)
Additional Readings	301	(2)
Additional Insight 7.1: Decision Making and Problem Solving	303	(6)
Management of Financial Resources	309	(14)
Introduction	310	(1)
Goals and Guidelines for Managing Financial Resources	310	(1)
Fire Department Budgets	311	(5)
The Budgetary Process	316	(4)
Concluding Remarks	320	(1)
Study Questions and Activities	321	(1)
References	321	(1)
Additional Readings	322	(1)
Fire Service Personnel Management	323	(48)
Introduction	324	(1)
Scenario: The Grievance	325	(7)
Issues in Fire Service Personnel Management	332	(7)
Personnel Management Functions	339	(19)
Concluding Remarks	358	(1)
Study Questions and Activities	358	(1)
References	359	(1)
Additional Readings	360	(1)
Additional Insight 9.1: Positive Discipline and Counseling	361	(6)
Additional Insight 9.2: Interviewing	367	(4)
Labor Relations in the Fire Service	371	(20)
Introduction	372	(1)
Labor Relations	372	(6)
Collective Bargaining in the Public Sector	378	(5)
Union-Management Relations	383	(4)
Nonunion Labor Relations (Human Relations)	387	(2)
Concluding Remarks	389	(1)
Study Questions and Activities	390	(1)
Training as a Management Function	391	(52)
Introduction	392	(1)
Scenario: Ladder Drill	392	(8)
Training in the Fire Service	400	(6)
Training Design	406	(8)
Management of Learning	414	(5)
The Learning Experience	419	(8)
Guidelines for a Satisfying and Effective Instructional Program	427	(4)
Study Questions and Activities	431	(1)
References	432	(2)
Additional Readings	434	(1)
Additional Insight 11.1: Learning Concepts in Support of Management of Learning and Coaching	435	(8)
Fire Department Services Beyond Fire Fighting	443	(22)
Introduction	444	(1)
Emergency Medical/Paramedic Services: Prehospital Care for the Injured and Acutely Ill	445	(5)
Confined Space and Special Rescue Operations	450	(1)
Hazardous Materials	451	(6)
Airport Rescue/Fire-Fighting Services	457	(1)
Community Disaster Planning, Preparedness, and Response	458	(3)
The Customer Service Concept	461	(1)
Concluding Remarks	462	(1)
Study Questions and Activities	462	(1)
References	463	(2)
Appendix A Goals and Decision Guidelines	465	(8)
Appendix B Detailed List of Items to Consider in the Definition of the Problem	473	(6)
Appendix C Examples of Goals and Objectives (and Action Steps) for Fire Departments and Officers	479	(4)
Appendix D Defensive Strategies	483	(2)
Appendix E Seven Reasons for Using Multiple Alarms	485	(2)
Index	487