Management Information Systems

by Oz,Effy

• ISBN13: 9780619213220
• ISBN10: 0619213221
• Edition: CD
• Format: Hardcover
• Copyright: 2004-08-16
• Publisher: Cengage Learning

Summary

This text has been revised to provide more current real business examples, expanded coverage of the Internet and data communications, more end-of-chapter activities, and five part case (w/Videos).

Table of Contents

PART ONE THE INFORMATION AGE	1	(110)
Case I: Eats2Go	1	(5)
Business Information Systems: An Overview	6	(32)
Eats2Go: Business Systems and Information	7	(1)
Information Systems	8	(1)
Data, Information, and Systems	9	(5)
Data vs. Information	9	(1)
Data Manipulation	9	(1)
Generating Information	10	(1)
Information in Context	10	(1)
What is a System?	11	(2)
Information and Managers	13	(1)
Why You Should...Be Well Versed in Information Systems	14	(4)
The Benefits of Human-Computer Synergy	15	(1)
Information Systems in Organizations	15	(2)
The Four Stages of Processing	17	(1)
Ethical & Societal Issues: The Not-so-bright Side	18	(3)
Computer Equipment for Information Systems	20	(1)
ISs: From Recording Transactions to Providing Expertise	21	(2)
Transaction Processing Systems	21	(1)
Management Information Systems	21	(2)
Information Systems in Business	23	(3)
Information Systems in Functional Business Areas	23	(1)
Information Systems in Different Business Sectors	24	(2)
Shared Data Resources	26	(2)
E-commerce	28	(1)
Why Study Information Systems?	29	(2)
Degrees in IS	30	(1)
Information Systems Careers	30	(1)
Summary	31	(2)
Eats2Go Revisited	33	(1)
Key Terms	34	(1)
Review Questions	34	(1)
Discussion Ques1tions	34	(1)
Applying Concepts	35	(1)
Hands-on Activities	35	(1)
Team Activities	35	(1)
From Ideas to Application: Real Cases	36	(2)
Strategic Uses of Information Systems	38	(34)
Eats2Go: Using Information Strategically	39	(1)
Strategy and Strategic Moves	40	(1)
Achieving a Competitive Advantage	41	(6)
Initiative #1: Reduce Costs	42	(1)
Initiative #2: Raise Barriers to Market Entrants	43	(1)
Initiative #3: Establish High Switching Costs	44	(1)
Initiative #4: Create New Products or Services	44	(2)
Initiative #5: Differentiate Products or Services	46	(1)
Initiative #6: Enhance Products or Services	46	(1)
Why You Should...Understand the Notion of Strategic Information Systems	47	(4)
Initiative #7: Establish Alliances	47	(3)
Initiative #8: Lock in Suppliers or Buyers	50	(1)
Creating and Maintaining Strategic Information Systems	51	(3)
Creating an SIS	51	(2)
Reengineering and Organizational Change	53	(1)
Competitive Advantage as a Moving Target	54	(1)
Jetblue: A Success Story	54	(3)
Massive Automation	55	(1)
Away from Tradition	56	(1)
Enhanced Service	56	(1)
Impressive Performance	57	(1)
Late Mover Advantage	57	(1)
Ford on the Web: A Failure Story	57	(2)
The Ideas	57	(1)
Hitting the Wall	58	(1)
The Retreat	58	(1)
Success and Failure on the Web	59	(1)
Ethical & Societal Issues: The Power of Information	60	(2)
The Bleeding Edge	62	(1)
Summary	63	(2)
Eats2Go Revisited	65	(1)
Key Terms	66	(1)
Review Questions	66	(1)
Discussion Questions	66	(1)
Applying Concepts	67	(1)
Hands-on Activities	68	(1)
Team Activities	68	(1)
From Ideas to Application: Real Cases	69	(3)
Information Systems in Business Functions	72	(39)
Eats2Go: Continued Growth and Specialization	73	(1)
Effectiveness and Efficiency	74	(3)
Accounting	77	(1)
Why You Should...Know about ISs in Different Business Functions	78	(1)
Finance	79	(2)
Cash Management	79	(1)
Investment Analysis and Service	80	(1)
Engineering	81	(2)
Manufacturing and Inventory Control	83	(3)
Materials Requirement Planning	84	(1)
Manufacturing Resource Planning	85	(1)
Manufacturing Execution Systems	86	(1)
Monitoring and Control	86	(1)
Marketing, Sales, and Customer Service	86	(4)
Market Research	87	(1)
Targeted Marketing	88	(1)
The Internet as a Marketing and Selling Medium	89	(1)
Ethical & Societal Issues: Consumer Privacy	90	(2)
Sales Force Automation	91	(1)
Customer Relationship Management	92	(1)
Human Resources	92	(4)
Employee Record Management	92	(1)
Promotion and Recruitment	93	(1)
Training	94	(1)
Evaluation	95	(1)
Compensation and Benefits Management	96	(1)
Enterprise Resource Planning	96	(2)
Groupware and Collaborative Work	98	(3)
Document Control	98	(1)
Collaborative Projects	99	(1)
Brainstorming	100	(1)
Summary	101	(2)
Eats2Go Revisited	103	(1)
Key Terms	103	(1)
Review Questions	104	(1)
Discussion Questions	104	(1)
Applying Concepts	105	(1)
Hands-on Activity	105	(1)
Team Activities	105	(1)
From Ideas to Application: Real Cases	106	(5)
PART TWO INFORMATION TECHNOLOGY	111	(246)
Case II: QuickBiz Messengers	111	(5)
Information Technology in Business: Hardware	116	(50)
QuickBiz Messengers: Hardware Streamlines Processes	117	(1)
The Central Tool of Modern Information Systems	118	(2)
Hardware Components	119	(1)
How Computers Communicate: Bits and Bytes	120	(3)
Encoding Schemes	121	(1)
Understanding Computer Processing	121	(2)
Classification of Computers	123	(4)
Supercomputers	123	(1)
Mainframe Computers	124	(1)
Midrange Computers	124	(1)
Microcomputers	124	(1)
Computers on the Go: Notebook, Handheld, and Tablet Computers	125	(1)
Internet Appliances	126	(1)
Business Evolves with Computing	127	(2)
From Mainframe to PC: Networking Businesses	127	(1)
Trends in Computing	127	(2)
A Peek Inside the Computer	129	(5)
The Central Processing Unit	130	(3)
Memory	133	(1)
Why You Should...Understand Some Technical Details	134	(2)
Computer Power	135	(1)
Input Devices	136	(5)
Keyboard	136	(1)
Mouse, Trackball, and Trackpad	137	(1)
Touch Screen	137	(1)
Source Data Input Devices	137	(2)
Imaging	139	(1)
Speech Recognition	139	(2)
Output Devices	141	(1)
Soft-Copy Output Devices	141	(1)
Ethical & Societal Issues: Computers May Be Hazardous to Your Health	142	(3)
Hard-Copy Output Devices	145	(1)
External Storage Media	145	(8)
Modes of Access	146	(1)
Magnetic Tapes	147	(1)
Magnetic Disks	147	(2)
Optical Discs	149	(1)
Optical Tape	150	(1)
Flash Memory and Thumb Drives	150	(1)
Business Considerations in Evaluating Storage Media	151	(2)
Considerations in Purchasing Hardware	153	(3)
Updating Hardware	155	(1)
Summary	156	(2)
QuickBiz Messengers Revisited	158	(1)
Key Terms	158	(1)
Review Questions	159	(1)
Discussion Questions	159	(1)
Applying Concepts	160	(1)
Hands-on Activities	161	(1)
Team Activity	162	(1)
From Ideas to Application: Real Cases	163	(3)
Information Technology in Business: Software	166	(42)
QuickBiz Messengers: Software Steers Path to Stability	167	(1)
Software: Instructions to the Computer	168	(1)
Programming Languages	169	(9)
First Generation: Machine Languages	171	(1)
Second Generation: Assembly Languages	171	(1)
Third Generation: Procedural Languages	172	(1)
Fourth-Generation Languages	172	(1)
Visual Programming	173	(1)
Object-Oriented Programming	174	(2)
Levels of Programming Languages: Pluses and Minuses	176	(1)
Language Translation: Compilers and Interpreters	176	(2)
Bugs	178	(1)
Application Software	178	(2)
Custom-Designed Applications	179	(1)
Why You Should...Be Software Savvy	180	(10)
Packaged Software	181	(8)
Multimedia	189	(1)
Ethical & Societal Issues: Software Piracy	190	(2)
Virtual Reality	191	(1)
System Software	192	(7)
Operating Systems	192	(5)
Data Communications Programs	197	(1)
Linux and the Open Source Revolution	197	(2)
Considerations in Purchasing Software	199	(1)
Summary	200	(2)
QuickBiz Messengers Revisited	202	(1)
Key Terms	202	(1)
Review Questions	203	(1)
Discussion Questions	203	(1)
Applying Concepts	204	(1)
Hands-on Activities	204	(1)
Team Activities	204	(1)
From Ideas to Application: Real Cases	205	(3)
Information Technology in Business: Telecommunications and Networks	208	(46)
QuickBiz Messengers: Communication is Key	209	(1)
Telecommunications in Business	210	(1)
Telecommunications in Daily Use	211	(4)
Cellular Phones	212	(1)
Videoconferencing	212	(1)
Voice Mail	212	(1)
Facsimile	213	(1)
Information Kiosks	213	(1)
Pay at the Pump	213	(1)
Easy Passing	213	(1)
Web-Based Electronic Commerce	213	(1)
Worldwide Peer-to-Peer File Sharing	213	(2)
Data Communications	215	(2)
Parallel and Serial Data Communications	215	(1)
Communication Direction	216	(1)
Error Detection	217	(1)
Bandwidth and Media	218	(5)
Bandwidth	218	(1)
Media	219	(1)
Twisted Pair	220	(1)
Coaxial Cable	221	(1)
Microwaves	222	(1)
Why You Should...Understand Telecommunications	223	(1)
Optical Fiber	223	(1)
Modulation	224	(2)
Analog vs. Digital	224	(1)
Amplitude Modulation	224	(1)
Frequency Modulation	225	(1)
Phase Modulation	225	(1)
Modems	225	(1)
Networks	226	(5)
LANs	227	(1)
WANs	227	(1)
Network Topology	228	(2)
Networking Hardware	230	(1)
Virtual Private Networks	230	(1)
Protocols	231	(3)
LAN Protocols	232	(1)
WAN Protocols	232	(2)
Switching Techniques	234	(2)
Circuit Switching	235	(1)
Packet Switching	235	(1)
Ethical & Societal Issues: Telecommuting: Pros and Cons	236	(2)
A Variety of Services	238	(4)
Cable	238	(1)
Digital Subscriber Line (DSL)	238	(2)
T1 and T3 Lines	240	(1)
Satellite	241	(1)
Fixed Wireless	241	(1)
Gigabit Ethernet	241	(1)
Optical Carrier	241	(1)
The Wireless Revolution	242	(3)
Popular Wireless Technologies	242	(1)
Would You Like Wi-Fi with That?	243	(2)
Combining Technologies	245	(1)
Summary	245	(2)
QuickBiz Messengers Revisited	247	(1)
Key Terms	247	(1)
Review Questions	248	(1)
Discussion Questions	248	(1)
Applying Concepts	249	(1)
Hands-on Activities	249	(1)
Team Activities	250	(1)
From Ideas to Application: Real Cases	251	(3)
E-Commerce: The Internet, Intranets, and Extranets	254	(56)
QuickBiz Messengers: Moving to the Web	255	(1)
What is the Internet?	256	(4)
The Development of the Internet	257	(1)
Growth of the Internet	258	(2)
How the Internet Works	260	(4)
Domain Names and IP Numbers	262	(1)
Static and Dynamic IP Numbers	263	(1)
Common Internet Applications	264	(5)
E-mail	264	(1)
File Transfer	265	(1)
Newsgroups and Blogs	265	(1)
Instant Messaging	266	(2)
Internet Telephoning	268	(1)
Why You Should...Know More about the Internet	269	(1)
Web Browsers	269	(1)
The World Wide Web	270	(7)
Web Software	270	(7)
Intranets and Extranets	277	(2)
Establishing an E-Commerce Web Site	279	(5)
Dedicated Server	280	(1)
ISP Site	280	(1)
Web Portal	280	(1)
Electronic Storefront	280	(1)
Web Hosting Service	281	(1)
Virtual Web Server	281	(1)
Subdomain	281	(1)
Considerations in Selecting a Web Service Provider	282	(1)
More than Meets the Eye	283	(1)
E-Commerce Practices on the Internet	284	(8)
Business-to-Business Trading	284	(3)
Business-to-Consumer Trading	287	(5)
Ethical & Societal Issues: Online Annoyances	292	(8)
Rules for Successful Online Business Transactions	294	(2)
Successful Business Models	296	(1)
Rules for Successful Business Web Page Design	297	(1)
E-Government	297	(2)
M-Commerce	299	(1)
Management Challenges and Solutions	300	(1)
Reduced Control over Information Resources	300	(1)
Reduced Budgetary Control	300	(1)
Cost/Benefit Analysis	300	(1)
Scalability	301	(1)
Security	301	(1)
Education	301	(1)
E-Commerce is Every Commerce	301	(1)
Summary	302	(2)
QuickBiz Messengers Revisited	304	(1)
Key Terms	304	(1)
Review Questions	305	(1)
Discussion Questions	305	(1)
Applying Concepts	306	(1)
Hands-on Activities	307	(1)
Team Activities	307	(1)
From Ideas to Application: Real Cases	308	(2)
Data and Knowledge Management	310	(47)
QuickBiz Messengers: The Value and Uses of Databases	311	(1)
Managing Digital Data	312	(4)
The Traditional File Approach	313	(1)
Moving to Databases	314	(2)
Why You Should...Know about Data and Knowledge Management	316	(2)
Database Models	318	(5)
The Hierarchical Model	318	(1)
The Network Model	319	(1)
The Relational Model	320	(1)
The Object-Oriented Model	321	(2)
Relational Databases: Design and Keys	323	(3)
Data Modeling	323	(2)
Keys	325	(1)
Components of Database Management Systems	326	(5)
The Schema	327	(1)
The Data Dictionary	328	(1)
The Data Definition Language	329	(1)
The Data Manipulation Language	329	(2)
Relational Operations	331	(1)
Data Manipulation	331	(1)
Structured Query Language	331	(1)
Database Architecture	332	(3)
Distributed Databases	333	(1)
Client/Server Systems	334	(1)
Web Databases	335	(2)
Databases on the Web	335	(1)
Points to Consider	336	(1)
Data Warehousing	337	(1)
Ethical & Societal Issues: Every Move You Make	338	(4)
From Database to Data Warehouse	340	(1)
Phases in Building a Data Warehouse	341	(1)
Who is Using Data Warehouses?	342	(1)
Data Mining and Online Analysis	342	(3)
Data Mining	342	(3)
Online Analytical Processing	345	(1)
Knowledge Management	345	(2)
Summary	347	(2)
QuickBiz Messengers Revisited	349	(1)
Key Terms	349	(1)
Review Questions	350	(1)
Discussion Questions	350	(1)
Applying Concepts	351	(1)
Hands-on Activities	351	(1)
Team Activities	352	(1)
From Ideas to Application: Real Cases	353	(4)
PART THREE INFORMATION TECHNOLOGY IN MANAGEMENT	357	(116)
Case III: Urban Scene	357	(5)
Managers and Their Information Needs	362	(38)
Urban Scene: Slicing and Dicing the Information	363	(1)
Managers and Information	364	(1)
The Traditional Organizational Pyramid	365	(2)
Clerical and Shop Floor Workers	365	(1)
Operational Management	366	(1)
Tactical Management	366	(1)
Strategic Management	366	(1)
Characteristics of Information at Different Managerial Levels	367	(3)
Data Scope	368	(1)
Time Span	368	(1)
Level of Detail	369	(1)
Source: Internal vs. External	369	(1)
Structured and Unstructured Data	369	(1)
The Nature of Managerial Work	370	(1)
Planning	370	(1)
Why You Should...Be Information Conscious	371	(4)
Controlling	373	(1)
Decision Making	373	(1)
Managing by Exception	374	(1)
Leading	374	(1)
Trends in Organizational Structure	375	(2)
IT Flattens the Organization	375	(1)
The Matrix Structure	376	(1)
Characteristics of Effective Information	377	(5)
Tabular and Graphical Representation	377	(2)
Online Analytical Processing	379	(2)
Business Intelligence	381	(1)
Dynamic Representation	381	(1)
Managers and Their Information Systems	382	(3)
Transaction Processing Systems	382	(1)
Decision Support Systems and Expert Systems	383	(1)
Executive Information Systems	383	(1)
Customer Relationship Management Systems	384	(1)
Information, Politics, and Power	385	(1)
Politics	385	(1)
Ethical & Societal Issues: Electronic Monitoring of Employees	386	(3)
Power	388	(1)
The Not-Invented-Here Phenomenon	389	(1)
Summary	389	(2)
Urban Scene Revisited	391	(1)
Key Terms	391	(1)
Review Questions	392	(1)
Discussion Questions	392	(1)
Applying Concepts	393	(1)
Hands-on Activities	393	(1)
Team Activities	394	(1)
From Ideas to Application: Real Cases	395	(5)
Organizing Information Technology Resources	400	(34)
Urban Scene: Reorganizing Systems and Staff	401	(1)
Management of Information Technology Resources	402	(1)
Centralized vs. Decentralized Management	403	(4)
Organizing the IS Staff	407	(3)
Central IS Organization	407	(2)
Dispersed IS Organization	409	(1)
A Hybrid Approach	410	(1)
Challenges for IS Managers and Business Managers	410	(1)
Why You Should...Be Interested in the Deployment of ISs	411	(2)
Business Managers' Expectations of an IS Unit	411	(2)
IS Managers' Expectations of Business Managers	413	(1)
Charge-Back Methods	413	(3)
Service Charges	414	(1)
Overhead Expenditures	415	(1)
Careers in Information Systems	416	(2)
The Systems Analyst	416	(1)
The Database Administrator	417	(1)
Ethical & Societal Issues: Gasping for IT Skills	418	(8)
The Network Administrator	420	(1)
The Webmaster	421	(1)
The Chief Information Officer and the Chief Technology Officer	422	(2)
The Chief Security Officer	424	(1)
The Chief Knowledge Officer	425	(1)
The Independent Consultant	425	(1)
Summary	426	(1)
Urban Scene Revisited	427	(1)
Key Terms	427	(1)
Review Questions	427	(1)
Discussion Questions	428	(1)
Applying Concepts	428	(1)
Hands-on Activities	429	(1)
Team Activities	429	(1)
From Ideas to Application: Real Cases	430	(4)
Supply Chain Management and Global Information Systems	434	(39)
Urban Scene: Creating Virtual Links for Real Business	435	(1)
Sharing Information Systems: The Rise of E-Commerce	436	(1)
Vertical Information Systems	437	(1)
Horizontal Information Systems	438	(2)
Why You Should...Learn about Supply Chain Management and Global ISs	440	(1)
Electronic Data Interchange	441	(5)
Value-Added Network EDI	444	(1)
Web EDI	444	(2)
Supply Chain Management	446	(5)
The Importance of Trust	448	(1)
The Musical Chairs of Inventory	449	(1)
The Future of SCM: RFID	450	(1)
Collaborative Logistics	450	(1)
Multinational Organizations	451	(1)
Using the Web for International Commerce	452	(1)
Challenges to Global Information Systems	453	(7)
Technological Challenges	453	(1)
Regulations and Tariffs	454	(1)
Differences in Payment Mechanisms	455	(1)
Language Differences	455	(1)
Cultural Differences	456	(1)
Conflicting Economic, Scientific, and Security Interests	456	(1)
Political Challenges	457	(1)
Different Standards	457	(1)
Legal Barriers	458	(2)
Ethical & Societal Issues: Legal Jurisdictions in Cyberspace	460	(2)
Summary	462	(2)
Urban Scene Revisited	464	(1)
Key Terms	464	(1)
Review Questions	464	(1)
Discussion Questions	465	(1)
Applying Concepts	466	(1)
Hands-on Activities	466	(1)
Team Activities	467	(1)
From Ideas to Application: Real Cases	468	(5)
PART FOUR INFORMATION SYSTEMS IN DECISION MAKING	473	(72)
Case IV: DeBoer Farms	473	(5)
Decision Support Systems	478	(34)
DeBoer Farms: Decisions, Decisions	479	(1)
Decision Support Aids	480	(1)
The Decision-Making Process	480	(1)
Structured and Unstructured Problems	481	(4)
Structured Problems	482	(1)
Unstructured Problems	483	(1)
Semistructured Problems	483	(1)
Managers and Semistructured Problems	484	(1)
Decision Support System Components	485	(2)
The Data Management Module	485	(2)
Why You Should...Be Familiar with Decision Support Systems	487	(4)
The Model Management Module	488	(2)
The Dialog Module	490	(1)
Types of Decision Support Systems	491	(4)
Personal Decision Support Systems	492	(1)
Group Decision Support Systems	493	(2)
Sensitivity Analysis	495	(1)
Executive Information Systems	496	(1)
Developing Decision Support Systems	497	(1)
When Should a DSS Be Built?	497	(1)
Ethical & Societal Issues: Decisions by Machines	498	(2)
The Electronic Spreadsheet: A DSS Tool	500	(1)
Geographic Information Systems	501	(2)
Summary	503	(2)
DeBoer Farms Revisited	505	(1)
Key Terms	505	(1)
Review Questions	506	(1)
Discussion Questions	506	(1)
Applying Concepts	507	(1)
Hands-on Activities	507	(1)
Team Activities	508	(1)
From Ideas to Application: Real Cases	509	(3)
Artificial Intelligence and Expert Systems	512	(33)
DeBoer Farms: Harvesting Technology's Benefits	513	(1)
Artificial Intelligence in Business	514	(8)
Robotics	515	(1)
Artificial Vision	516	(1)
Natural Language Processing	516	(1)
Expert Systems	517	(1)
Neural Networks	518	(2)
Fuzzy Logic	520	(2)
Genetic Algorithms	522	(1)
Why You Should...Recognize the Potential of Artificial Intelligence	522	(3)
Intelligent Agents	524	(1)
Contribution of Expert Systems	525	(1)
Development of Expert Systems	526	(2)
What is Expertise?	526	(1)
Components of Expert Systems	527	(1)
Construction of Expert Systems	528	(4)
IF-THEN Rules	528	(1)
Knowledge Engineering	529	(1)
Expert System Shells	529	(1)
Forward Chaining and Backward Chaining	530	(1)
Factors Justifying the Acquisition of Expert Systems	531	(1)
Expert Systems in Action	532	(4)
Medical Management	532	(1)
Telephone Network Maintenance	532	(1)
Credit Evaluation	532	(1)
Detection of Insider Securities Trading	533	(1)
Detection of Common Metals	533	(1)
Mineral Exploration	533	(1)
Irrigation and Pest Management	534	(1)
Medical Diagnosis	534	(1)
Diagnosis and Prediction of Mechanical Failure	535	(1)
Ethical & Societal Issues: Too Sophisticated Technology	536	(1)
Class Selection for Students	537	(1)
Limitations of Expert Systems	537	(1)
Summary	537	(2)
DeBoer Farms Revisited	539	(1)
Key Terms	539	(1)
Review Questions	539	(1)
Discussion Questions	540	(1)
Applying Concepts	541	(1)
Hands-on Activities	541	(1)
Team Activities	541	(1)
From Ideas to Application: Real Cases	542	(3)
PART FIVE PLANNING, ACQUISITION, AND CONTROLS	545	(158)
Case V: Worldwide Host	545	(5)
Planning Information Systems	550	(28)
Worldwide Host: A Vision for the Future	551	(1)
Why Plan?	552	(2)
What is Planning?	552	(1)
Business Planning	553	(1)
Approaches to Planning	554	(2)
Top-Down Planning	554	(1)
Bottom-Up Planning	555	(1)
Planning by Critical Success Factors	555	(1)
Information Systems Planning	556	(5)
Prerequisites for Information Systems Planning	559	(1)
The Corporate and IS Mission Statements	560	(1)
The IT Vision	560	(1)
Strategic and Tactical Information Systems Planning	561	(1)
Why You Should...Be Involved in IS Planning	561	(4)
Important Factors in IS Tactical Planning	563	(2)
IS Planning Initiatives	565	(1)
Dealing with Legacy Systems	566	(1)
The Champion	567	(1)
Ethical & Societal Issues: Codes of Ethics for IT Professionals	568	(1)
The Systems Analyst as an Agent of Change	569	(2)
Summary	571	(1)
Worldwide Host Revisited	572	(1)
Key Terms	572	(1)
Review Questions	572	(1)
Discussion Questions	573	(1)
Applying Concepts	574	(1)
Hands-on Activities	574	(1)
Team Activities	575	(1)
From Ideas to Application: Real Cases	576	(2)
Systems Development	578	(42)
Worldwide Host: A Bumpy Road to the World Wide Web	579	(1)
Why Develop an IS?	580	(1)
The Systems Development Life Cycle	581	(6)
Analysis	582	(5)
Why You Should...Understand the Principles of Systems Development	587	(7)
Design	587	(7)
Ethical & Societal Issues: Should IS Professionals Be Certified?	594	(5)
Implementation	595	(3)
Support	598	(1)
Prototyping	599	(2)
When to Prototype	600	(1)
When Not to Prototype	601	(1)
Agile Methods	601	(1)
Project Management	602	(5)
Project Management Goals	604	(1)
Project Management Functions and Tools	605	(2)
The Project Management Office	607	(1)
Systems Development Led By End Users	607	(2)
JAD: An Example of User-Led Systems Development	608	(1)
Systems Integration	609	(2)
Summary	611	(1)
Worldwide Host Revisited	612	(1)
Key Terms	612	(1)
Review Questions	613	(1)
Discussion Questions	613	(1)
Applying Concepts	614	(1)
Hands-on Activities	614	(1)
Team Activities	615	(1)
From Ideas to Application: Real Cases	616	(4)
Alternative Avenues for Systems Acquisition	620	(34)
Worldwide Host: Tapping Others' Expertise	621	(1)
Sources of Information	622	(1)
Outsourcing	623	(6)
Advantages of Outsourcing	626	(1)
Risks of Outsourcing	627	(2)
Purchased Applications	629	(1)
Why You Should...Understand Alternative Avenues for the Acquisition of Information Systems	629	(7)
The Benefits of Purchasing Software	630	(1)
Steps in Purchasing Ready-Made Software	631	(3)
Benchmarking	634	(1)
Learning from Experience	635	(1)
Purchasing Risks	635	(1)
Ethical & Societal Issues: Computer Use Policies for Employees	636	(1)
Application Service Providers	637	(4)
The ASP Industry	639	(1)
Caveat Emptor	639	(2)
User Application Development	641	(4)
Factors Encouraging User Application Development	641	(3)
Managing User-Developed Applications	644	(1)
Advantages and Risks	644	(1)
Summary	645	(2)
Worldwide Host Revisited	647	(1)
Review Questions	647	(1)
Discussion Questions	648	(1)
Applying Concepts	649	(1)
Hands-on Activities	649	(1)
Team Activities	649	(1)
From Ideas to Application: Real Cases	650	(4)
Risks, Security, and Disaster Recovery	654	(49)
Worldwide Host: Battling Back from Attacks	655	(1)
Goals of Information Security	656	(1)
Risks to Information Systems	657	(5)
Risks to Hardware	657	(2)
Risks to Applications and Data	659	(3)
Why You Should...Understand Risks, Controls, and Disaster Recovery Planning	662	(4)
Risks to Online Operations	666	(3)
Denial of Service	667	(1)
Hijacking	667	(1)
Spoofing	668	(1)
Controls	669	(7)
Program Robustness and Data Entry Controls	670	(1)
Backup	671	(1)
Access Controls	672	(2)
Atomic Transactions	674	(1)
Audit Trail	675	(1)
Security Measures	676	(4)
Firewalls	676	(2)
Encryption	678	(2)
Ethical & Societal Issues: Terrorism, Carnivores, and Echelons	680	(8)
Digital Signatures and Digital Certificates	684	(4)
The Downside of Security Measures	688	(1)
Recovery Measures	688	(4)
The Business Recovery Plan	689	(2)
Recovery Planning Providers	691	(1)
The IS Security Budget	692
How Much Security is Enough Security?	693	(1)
Calculating Downtime	694
Summary	659	(38)
Worldwide Host Revisited	697	(1)
Key Terms	697	(1)
Review Questions	698	(1)
Discussion Questions	698	(1)
Applying Concepts	699	(1)
Hands-on Activities	700	(1)
Team Activities	700	(1)
From Ideas to Application: Real Cases	701	(2)
Measurement Units	703	(1)
Glossary	704	(20)
Subject Index	724	(28)
Name & Company Index	752	(4)
MIS Companion CD Information	756