Management Mistakes in Healthcare: Identification, Correction, and Prevention

by Edited by Paul B. Hofmann , Frankie Perry , Foreword by Richard J. Davidson

• ISBN13: 9780521829007
• ISBN10: 0521829003
• Format: Hardcover
• Copyright: 2005-02-07
• Publisher: Cambridge University Press

Summary

This book defines management mistakes and offers a variety of models to classify and interpret them. It describes the evolution of management mistakes, techniques for identifying and disclosing mistakes, the relationship between management and medical mistakes, and steps to prevent and correct mistakes. Six case studies, drawn from a real set of events in healthcare organizations, describe management mistakes and are followed by commentaries by experts in the field of healthcare management. They indicate steps that might have produced more positive outcomes. Ultimately, managers will not be completely successful in making healthcare better and more cost-effective without viewing mistakes as learning opportunities. This book is written for healthcare managers throughout the world and for the benefit of their patients, staff and communities.

Table of Contents

Notes on the contributors	vii
Foreword	xi
Richard J. Davidson, President, American Hospital Association
Preface	xv
Acknowledgments	xvii
Part I Addressing management mistakes in healthcare
1 Acknowledging and examining management mistakes	3	(25)
Paul B. Hofmann
2 The context of managerial mistakes	28	(12)
John Abbott Worthley
3 Identifying, classifying, and disclosing mistakes	40	(34)
Wanda J. Jones
4 What medical errors can tell us about management mistakes	74	(10)
Carol Bayley
5 Correcting and preventing management mistakes	84	(19)
John A. Russell and Benn Greenspan
6 A question of accountability	103	(16)
Emily Friedman
Part II Case studies of mistakes in healthcare management
7 Medical errors: Paradise Hills Medical Center Commentary	119	(16)
Frankie Perry
8 Nursing shortage: Metropolitan Community Hospital Commentary	135	(20)
Trudy Land
9 Information technology setback: Heartland Healthcare System Commentary	155	(10)
Mark R. Neaman
10 Inept strategic planning: Southwestern Regional Healthcare System Commentary	165	(8)
Robert S. Bonney
11 Public relations fiasco, George C. Fremont Community Hospital Commentary	173	(7)
Ruth M. Rothstein
12 Ineffectual governance: Pleasant Valley Regional Health System Commentary	180	(21)
Joyce A. Godwin
13 Failed hospital merger: Richland River Valley Healthcare System Commentary	201	(14)
Fred L. Brown
14 UK review of selected cases	215	(10)
Robert Nicholls and Andrew Wall
15 Lessons learned: insights and admonitions	225	(15)
Paul B. Hofmann and Frankie Perry
Suggested further reading	240	(2)
Index	242