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9781557866103

Management

by
  • ISBN13:

    9781557866103

  • ISBN10:

    1557866104

  • Format: Hardcover
  • Copyright: 1995-04-13
  • Publisher: John Wiley & Sons Inc

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Supplemental Materials

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Summary

This introductory text for management students is exceptional in that it integrates quality as a theme throughout. Features include: * 18 chapters, making this text manageable for a one-semester course * Examples from over 125 international companies * Icons in the margins distinguishing US-based and none US-based company examples * Cases with TQM applications integrated throughout each chapter * A quality, international, ethics, and diversity exhibit in each chapter * Experiential learning excercises in each chapter * Critical thinking questions at the end of each major section within each chapter * Chapter summaries

Author Biography

Michael J. Stahl is Associate Dean and Professor of Management in the College of Business Administration at the University of Tennessee in Knoxville.

Table of Contents

Management Today
Managers and Organizations Today
The Evolution Toward Total Quality Management
International Competition and Management
Managerial Ethics and Corporate Social Responsibility
Planning and Strategic Management for Customer Value
Decision Making, Problem Solving and Continuous Improvement
Corporate and Competitive Strategy
Customer Value Strategy
Organizing for Total Quality
Organizational Structure and Design
Managing Human Resource Systems
Organizational Culture and Change
Behavioral Processes
Leadership
Motivation
Communication
Teams and Groups
Control and Systems Improvement
Statistical and Other Quality Tools for Systems Improvement
Management Information Systems
Managing Technology and Technological Change
Operations Management for Control and Improvement
Table of Contents provided by Publisher. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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