Managerial and Organizational Reality

by Frost, Peter J.; Nord, Walter R.; Krefting, Linda A.

• ISBN13: 9780131425231
• ISBN10: 0131425234
• Edition: 1st
• Format: Paperback
• Copyright: 2003-08-21
• Publisher: Pearson

Summary

Written to introduce readers to the experiences people have in organizations, this book provides a reality-based perspective on the everyday happenings in organizations at all professional levels. With current and informative readings that provoke reflection and discussion, this book gives readers a real-world overview of organizational behavior from executive managerial levels to those of lower level participants. For professionals with a career in organizational behavior, management, business relations, organizational psychology, communications, public relations, education, and social work.

Author Biography

Peter J. Frost serves as the Edgar Kaiser Chair of Organizational Behavior in the Faculty of Commerce and Business Administration at the University of British Columbia. He has authored/edited over 10 books, including Organizational Reality: Reports from the Firing Line; HRM Reality: Putting Competence in Context; and Reframing Organizational Culture. Other publications include "Leading in Times of Trauma" (published in the Harvard Business Review), "Why Compassion Counts!" (published in the Journal of Management Inquiry), and "The Toxic Handler, Organizational Hero and Casualty" (published in the Harvard Business Review). His latest book, Toxic Emotions at Work, is published by Harvard Business School Press. He is a former associate dean and was a senior editor of the journal, Organization Science. Dr. Frost received the Financial Post Leaders in Management Education Award in 1997 and the prestigious Distinguished Educator Award from the Academy of Management in 1998.

Walter R. Nord was awarded his Ph.D. in psychology from Washington University. He is a Distinguished University Professor and professor of management at the University of South Florida. His current interests center on developing an agnostic philosophical framework for social science. He has published widely in scholarly journals and edited/authored a number of books including Meanings of Occupational Work (with A. Brief); Implementing Routine and Radical Innovations (with S. Tucker); Organizational Reality: Reports from the Firing Line; and Managerial Reality (with P. Frost and V. Mitchell); and Resistance and Power in Organizations (with J. Jermier and D. Knights); Human Resources Reality: Putting Competence in Context (with P. Frost and L. Krefting). Dr. Nord is currently coeditor of Employee Responsibilities and Rights Journal, past and present book review editor for the Academy of Management Review, and a current member of the editorial boards of Organization and Environment and Organization. He has served as consultant on organizational development and change for a variety of groups and organizations. He coedited the Handbook of Organization Studies (with S. Clegg and C. Hardy) that received the 1997 George Terry Award. Dr. Nord received the Distinguished Educator Award at the Academy of Management in 2002.

Linda A. Krefting received her Ph.D. in industrial relations at the University of Minnesota. She has done research in such areas as human resource policies and practices, equal employment opportunity, and compensation for publications such as Industrial Relations; Academy of Management Journal; Journal of Management Inquiry; and Gender, Work, and Organization, among others. She is coeditor (with W. Nord and F Frost) of Human Resource Reality: Putting Competence in Context. Her professional affiliations include the Academy of Management and the Society for Human Resource Management. She is currently an Associate Professor at the Rawls College of Business, Texas Tech University, and teaches survey and advanced courses in human resource management and organizational behavior.

Table of Contents

Preface	xi
Introduction	xv
SECTION I: CONVERSATIONS ACROSS THE CENTURIES	1	(74)
I-1 Exodus from The Bible	5	(1)
Chapter 18 verses 13-24
I-2 1 Kings from The Bible	5	(1)
Chapter 3 verses 16-27
I-3 Excerpt from An Inquiry into the Nature and Causes of the Wealth of Nations	6	(5)
Adam Smith/Oxford University Press
I-4 Introduction from The Visible Hand	11	(9)
Alfred D. Chandler Jr./Belknap Press
I-5 Chapter 1 from Reengineering the Corporation	20	(11)
M. Hammer and J. Champy/Harper Collins Business
I-6 Putting People First for Organizational Success	31	(16)
Jeffrey Pfeffer and John F. Veiga/Academy of Management Executive
I-7 The End of Business Schools? Less Success Than Meets the Eye	47	(23)
Jeffrey Pfeffer and Christina T. Fong/Academy of Management Learning and Education
I-8 Company Puts Employees' Feet to the Fire	70	(1)
Dave Barry/Lubbock Avalanche-Journal
I-9 The Calf Path from Poems That Live Forever	71	(1)
Samuel Foss
I-10 The Cracked Water Pot	72	(3)
Author Unknown
SECTION II: ISSUES OF SUCCESSFUL ENGAGEMENT	75	(108)
A. Getting in Tune
II-1 Maxwell's Warning from The Reckoning	79	(4)
David Halberstam
II-2 An Excess of Excellence	83	(2)
John Allen Paulos/Wall Street Journal
II-3 The Journey from Novice to Master Manager from Beyond Rational Management	85	(1)
Bob Quinn/Jossey-Bass Publishers
B. Being Adaptive
II-4 Killer Results Without Killing Yourself	86	(6)
Michael B. Malone/U.S. News & World Report
II-5 Junior Mentors: "Cross-Pollination" Benefits Old-Economy Companies	92	(2)
Diane E. Lewis/Minneapolis Star Tribune
II-6 Giving an A from The Art of Possibility	94	(5)
Rosamund Stone Zander and Benjamin Zander/Harvard Business School Press
C. Reading Clues and Signals
II-7 From Expertise in Nursing Practice: Caring, Clinical Judgment, and Ethics	99	(10)
Patricia Benner, RN, PhD, FAAN, Christine A. Tanner, RN, PhD, FAAN, and Catherine A. Chesla, RN, DNSc/Springer Publishing
II-8 A Physician View of the Nurse-Physician Relationship	109	(1)
Jack Douglas Scott, MD
II-9 Criticizing Your Boss	110	(1)
Hendrie Weisinger and Norman M. Lobsenz/Wall Street Journal
II-10 Civility Rediscovered from A World Waiting to Be Born: Civility Rediscovered	111	(3)
M. Scott Peck/Bantam
II-11 On That Fateful Day, Two Airlines Faced Their Darkest Scenario	114	(7)
Scott McCartney and Susan Carey/Wall Street Journal
II-12 Weighing the Fast Track Against Family Values	121	(1)
Deirdre Fanning/New York Times
II-13 I Have a Dream	122	(3)
Martin Luther King, Jr.
II-14 The 2,988 Words That Changed the Presidency: An Etymology	125	(8)
D.T. Max/New York Times
D. Being Different
II-15 African American Experiences in Corporate America	133	(10)
Gail A. Dawson/University of Tennessee at Chattanooga
II-16 Link.Com: A Silicon Valley Legend and Link.Com Natalie Kramer's Story from Executive Women at Link. Com	143	(14)
Joanne Martin and Debra Meyerson/Graduate School of Business, Stanford
II-17 Link.Com: Ana Ibarra's Story from Executive Women at Link. Com	157	(10)
Joanne Martin and Debra Meyerson/Graduate School of Business, Stanford
II-18 Constructing Carly Fiorina: Gender and the Business Press	167	(6)
Linda A. Krefting/College of Business Administration, Texas Tech University
II-19 Looking Like America???	173	(1)
Linda A. Krefting/College of Business Administration, Texas Tech University
II-20 Excerpt from Our Separate Ways: Black and White Women and the Struggle for Professional Identity	174	(3)
Ella L.J. Edmondson Bell and Stella M. Nkomo
E. Making It
II-21 Can't Do It All from Is This Where I Was Going?	177	(1)
Natasha Josefowitz/Warner Books
II-22 Work at Home? First, Get Real	178	(2)
Susan B. Garland/Business Week
II-23 Telecommuters Learn to Put Bosses at Ease and Get Promoted, Too	180	(9)
Joann S. Lublin/Wall Street Journal
SECTION III: ISSUES OF EFFECTIVE LEADERSHIP	183	(110)
A. Practicing the Politics of Accomplishment
III-1 We Don't Need Another Hero	189	(7)
Joseph L. Badaracco, Jr./Harvard Business Review
III-2 Exerpt from The Invisible War: Pursuing Self Interest at Work	196	(7)
Sam A. Culbert and John J. McDonough/John Wiley & Sons, Inc.
III-3 Behind Open Doors: Colin Powell's Seven Laws of Power	203	(3)
Oren Harari/AARP Modern Maturity
B. Fostering Courage
III-4 Courage from Fusion Leadership: Unlocking the Subtle Forces That Change People and Organizations	206	(11)
Richard L. Daft and Robert H. Lengel/Berrett-Koehler Publishers
III-5 Epic of Survival: Shackleton	217	(9)
Caroline Alexander and Frank Hurley/National Geographic
III-6 Creating Courageous Organizations	226	(8)
Monica C. Worline/University of Michigan
C. Winning with Others
III-7 The Creation	234	(1)
Anonymous
III-8 How Management Teams Can Have a Good Fight	234	(10)
Kathleen M. Eisenhardt, Jean L. Kahwajy, and L.J.Bourgeois III/Harvard Business Review
III-9 Offbeat Majors Help CEOs Think Outside the Box	244	(5)
Del Jones/USA Today
III-10 The Leader of the Future	249	(6)
William C. Taylor/Fast Company
D. Leading Oneself
III-11 Sharpening Saws from Deep Change	255	(1)
Robert Quinn/Jossey Bass Publishers
III-12 Questions that Matter	255	(7)
Wayne Muller/Noetic Sciences Review
III-13 The Learning Executive	262	(2)
Jim Collies/Inc.
III-14 Cat's in the Cradle	264	(1)
Harry Chapie/Story Songs, Ltd.
III-15 If I Had My Life to Live Over	265	(1)
Nadine Stair/Association of Humanistic Psychology Newsletter
E. Leading Others
III-16 Leading from Any Chair from The Art of Possibility	265	(7)
Rosamund Stone Zander and Benjamin Zander/Harvard Business School Press
III-17 The Invisible Leader from Sacred Hoops	272	(9)
Phil Jackson
III-18 Narcissistic Leaders: The Incredible Pros, the Inevitable Cons	281	(18)
Michael Maccoby/Harvard Business Review
SECTION IV: ISSUES OF SUSTAINED ORGANIZING	293	(196)
A. Dealing with Pain and Trauma
IV-1 Toxic Shock	299	(3)
Peter Frost
IV-2 Two Generations of Wage Slaves: A Family of Waitresses	302	(5)
Jolene Sundlie
IV-3 The Pace Was Insane: Less Time, More Stress from White-Collar Sweatshop: The Deterioration of Work and Its Rewards in Corporate America	307	(12)
Jill Andresky Fraser/W. W. Norton & Company, Inc.
IV-4 The Termination of Eric Clark	319	(3)
Clive Gilson/St. Francis Xavier University
IV-5 In Downsizing, Do Unto Others	322	(2)
Bob Evans/Die Globe and Mail
IV-6 Early PT Cruiser Took a Bruisin': But Resolute Workers Triumphed over Obstacle to Quick Assembly	324	(4)
Elliot Blair Smith/USA Today
B. Understanding Control and Resistance
IV-7 Intimidation Rituals: Reactions to Reform	328	(9)
Rory O'Day/Organizational Reality
IV-8 The Catbird Seat from The Thurber Carnival	337	(5)
James Thurber/Harper and Row
IV-9 Tempered Radicals: How People Use Difference to Inspire Change at Work	342	(12)
Debra E. Meyerson
IV-10 More Plants Go 24/7, and Workers Are Left at Sixes and Sevens	354	(4)
Timothy Aeppel/Wall Street Journal
C. Learning from Failure
IV-11 The Trickle-Down Effect: Policy Decisions, Risky Work, and The Challenger Tragedy	358	(20)
Diane Vaughan/California Management Review
IV-12 The Vulnerable System: An Analysis of the Tenerife Air Disaster	378	(20)
Karl E. Weick/Journal of Management
IV-13 The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster	398	(16)
Karl E. Weick
D. Increasing Resilience in Organizations
IV-14 Narratives of Compassion in Organizations	414	(17)
Peter J. Frost, Jane E. Dutton, Monica C. Worline, and Annette Wilson
IV-15 Amid Crippled Rivals, Southwest Again Tries to Spread Its Wings	431	(5)
Melanie Trottman/Wall Street Journal
IV-16 Improvisations in Green	436	(4)
Horacio E Schwalm
IV-17 Selflessness in Action from Sacred Hoops	440	(7)
Phil Jackson and Hugh Delehanty
E. Coping with Moral Mazes
IV-18 Foreword from Enron Code of Ethics July 2000	447	(1)
Kenneth L. Lay/Chairman and Chief Executive Officer
IV-19 Invitations to Jeopardy from Moral Mazes	448	(12)
Robert Jackall/Oxford University Press
IV-20 After Enron: The Ideal Corporation	460	(3)
John A. Byrne Business Week
F. Going Global
IV-21 Wal Around the World	463	(4)
The Economist
IV-22 Revisiting "Dangerous Liaisons" or Does the "Feminine-In Management" Still Meet "Globalization"?	467	(14)
Marta Calas and Linda Smircich
IV-23 Remarks by AFL-CIO Secretary-Treasurer before the Academy of Management's Critical Management Studies Workshop	481	(10)
Richard Trumka/Washington, D.C. August 4, 2001
SECTION V: CONVERSATIONS INTO THE TWENTY-FIRST CENTURY	489
V-1 Fallen Idols: The Overthrow of Celebrity CEOs	491	(2)
The Economist
V-2 Will the Corporation Survive?	493	(12)
Peter Drucker/The Economist
V-3 A Talk with Jeff Immelt	505	(5)
Stephen B. Shepard/Business Week
V-4 At the Cliff Edge of Life: From Powerlessness to Participation from Crossing the Unknown Sea	510	(13)
David Whyte/Riverhead Books
V-5 The Star Thrower	523
Loren C. Eiseley