Managing Change And Innovation In Public Service Organizations

by Brown; Kerry

• ISBN13: 9780415328975
• ISBN10: 0415328977
• Format: Hardcover
• Copyright: 2005-07-12
• Publisher: Routledge

Summary

The context of public services is becoming ever more complex, particularly as governments strive to improve and modernize services. As a result, managing change and innovation is a core task for the successful public manager. This textbook sets out to equip future and current public managers with the understanding and skills required to be effective. The text includes specially commissioned case-studies and chapters on managing cultural change, implementing and sustaining change, designing and sustaining innovation, and managing change in a volatile environment. The authors draw out the best contemporary theory and practice to provide a coherent approach to the topic that will be key reading for those studying public management and managers in the public sector.

Table of Contents

Introduction

Change and Innovation in Public Service Organizations: Planned and emergent phenomena

The Volatile Environment of Public Service Organizations

Assessing the Need for Change and Innovation

Managing Change in Public Service Organizations

Understanding and Managing the Processes of Change in Public Services and Public Service Organizations

Organizational Culture and Managing Change in Public Service Organizations

Implementing Change in Public Service Organizations

Managing Innovation in Public Service Organizations

Understanding and Managing Innovation in Public Services

Developing and Supporting Innovators in Public Service Organizations

Managing the Process of Innovation in Public Services

Conclusions

Sustaining Change and Innovation in Public Service Organizations

Key issues and Lessons for the Future

Managing Change in Public Service Organizations: A case study

Managing Innovation in Public Services: A case study

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