Managing Conflict in a Negotiated World : A Narrative Approach to Achieving Productive Dialogue and Change

by Peter M. Kellett

• ISBN13: 9780761918882
• ISBN10: 0761918884
• Format: Hardcover
• Copyright: 2001-04-04
• Publisher: Sage Publications, Inc

Summary

Kellett and Dalton present a core text in Conflict Management derived from extensive class testing of their material. Their book helps readers understand the elements of conflict and then act on that understanding by managing conflict better in each area of their lives - work, family, and community.Each chapter begins with a chapter overview, key terms, learning objectives, and case study narratives, and concludes with a summary, discussion questions, and additional exercises. These features help students absorb the material better by previewing what they are going to learn, then reviewing and practicing what they have learned.The book includes separate chapters on conflict in one's community, global conflict, and mediation.

Table of Contents

Acknowledgments	vi
Introduction	vii
Part I Understanding Conflict Narratives	1	(100)
Conflict and Dialogue in a Negotiated World	3	(24)
Conflict Narratives as a Good Place to Start	27	(22)
Representing Self, Other, and Context	49	(26)
Ways of Constructing and Interpreting Conflict Narratives	75	(26)
Part II Changing Relationships Through Conflict	101	(83)
Managing Conflict in Our Communities	103	(17)
Managing Conflict at Work	120	(23)
Managing Conflict in Family Relationships	143	(19)
Managing Conflicts in Interpersonal Relationships	162	(22)
References	184	(13)
Index	197	(10)
About the Authors	207