Managing and Coordinating Nursing Care

by Ellis, Janice Rider; Hartley, Celia Love

• ISBN13: 9780397551163
• ISBN10: 0397551169
• Edition: 2nd
• Format: Paperback
• Copyright: 1995-03-01
• Publisher: Lippincott Williams & Wilkins

Summary

Management pressures are not restricted to big business. Ellis and Hartley's Managing and Coordinating Nursing Care, Second Edition, prepares both new and experienced nurses to meet the management and organizational challenges facing caregivers today. This exciting text teaches readers about promotion of management competencies; establishment of priorities; delegation of responsibilities; interaction, communication, and collaboration with others; creation of effective working relationships; use of knowledge about the organization and its technology to improve quality of care; accountability; and motivation of others. The text's frequent examples and reader-friendly style also address traditional elements such as organizational structures, power, management styles, and allocation and management of resources. Features new to this edition: Evaluating and Improving Nursing Care offers a progressive approach, Meeting Change Confidently prepares nurses for the changing world of practice, Key Terms outline topics key to understanding, Key Points reinforce major themes, Chapter Objectives set clear learning goals, and Situations for Critical Thinking raise issues for discussion.

Table of Contents

1 Understanding the Management Role	1	(110)
Becoming a Manager of Patient Care	3	(30)
Differentiating Leadership and Management	4	(2)
Theories of Leadership	6	(7)
Approaches to Organizational Management	13	(1)
Types of Management	14	(7)
The Reciprocal Role: The Follower	21	(4)
Developing Your Own Management Style	25	(8)
Understanding and Working in Organizations	33	(31)
Understanding Organizational Structure and Function	34	(1)
Relationships Within Organizations	35	(4)
Types of Organizational Structure	39	(7)
Parallel Organizations	46	(1)
Structuring Nursing Care Delivery Systems	47	(2)
Planning for Organizational Function	49	(3)
The Informal Organization	52	(4)
Organizational Climate	56	(2)
Using Your Knowledge of the Organization	58	(6)
Managing Resources Responsibly	64	(27)
The History of Health Care Financing	66	(1)
Understanding the Costs of Health Care	67	(2)
Sources of Health Care Funding	69	(1)
Understanding Budgeting Within a Business	70	(8)
Cost Awareness	78	(4)
The Nurse's Role in Cost Containment	82	(4)
Legal and Ethical Aspects of Cost Containment	86	(5)
Understanding and Using Power	91	(20)
Defining Power	92	(1)
Measuring Power	93	(1)
Power and Nursing	94	(1)
Types of Power	95	(4)
Resources for Developing Power	99	(3)
Empowering Yourself	102	(2)
Empowering Others	104	(1)
Using Power	105	(1)
Consequences of Using Power	106	(1)
Political Power	106	(5)
2 Developing Management Skills	111	(138)
Using Decision Making for Quality Care	113	(26)
Decision Making in Nursing	114	(1)
Decision Making Versus Problem Solving	115	(1)
Terms Relevant to Decision Making	116	(1)
The Decision-Making Process	117	(1)
Steps in the Decision-Making Process	118	(6)
Formal Approaches to Decision Making	124	(4)
Participative (Group) Decision Making	128	(4)
Characteristics of the Effective Decision Maker	132	(1)
Ethical Decision Making	132	(3)
General Guidelines for Decision Making	135	(4)
Organizing Care Effectively	139	(26)
General Principles of Time Management	140	(11)
Organizing Personal Care Delivery	151	(4)
Organizing a Group for Providing Care	155	(5)
Organizing Within the Multidisciplinary Team	160	(1)
Assisting a Family to Organize Care in the Home	161	(4)
Providing Feedback and Evaluation	165	(29)
Reviewing the Communication Process	167	(3)
Providing Feedback	170	(2)
Formal Performance Appraisal	172	(7)
Types of Performance Evaluation Tools	179	(2)
Appraisal Methods Designed to Avoid Rater Bias	181	(1)
The Evaluation Interview	182	(3)
Progressive Discipline	185	(9)
Maintaining Competence Through Staff Education	194	(25)
The Importance of Maintaining Competence	195	(1)
The Staff Nurse's Role in Life-Long Learning	196	(1)
Promoting Staff Learning	197	(2)
A Systematic Approach to Teaching Staff	199	(12)
Problems in Teaching Staff	211	(8)
Motivating Yourself and Others	219	(30)
Theories of Motivation	221	(6)
Self-Motivation	227	(8)
Motivating Others	235	(14)
3 Facilitating Cooperation and Collaboration	249	(115)
Evaluating and Improving Patient Care	251	(22)
Evaluation Based on Goals and Objectives	252	(8)
Quality Assurance	260	(5)
The Quality Improvement Movement	265	(4)
Evaluating Nursing Care That You Manage	269	(4)
Meeting Change Confidently	273	(20)
Defining Change	275	(1)
Understanding Theories of Change	276	(2)
Applying Theories of Change	278	(1)
Identifying Factors Influencing Change	279	(3)
Enabling Change	282	(4)
Sustaining the Change	286	(1)
Being an Effective Participant in Change	287	(2)
Moving Toward Change	289	(4)
Meeting and Managing Conflict	293	(23)
Conflict Defined	294	(1)
Early Views of Conflict in Organizations	295	(1)
Present-Day Views of Conflict	295	(1)
Types and Causes of Conflict	296	(3)
The Positive Aspects of Conflict	299	(2)
Personal Approaches to Conflict Resolution	301	(5)
Personal Styles and Conflict Resolution	306	(1)
Outcomes of Conflict	307	(1)
Methods of Reaching a Decision Within a Group	307	(1)
The Steps in Conflict Resolution for a Group	308	(3)
Guidelines for Dealing with a Conflict Situation	311	(5)
Becoming an Effective Advocate	316	(23)
Historical Background of Advocacy	317	(1)
Definitions of Advocacy	318	(1)
Purpose and Goals of Advocacy	319	(2)
Reasons for Nurses to Be Client Advocates	321	(1)
Prerequisites to Effective Advocacy	321	(1)
Assessing the Need for Advocacy	322	(2)
Determining Specific Objectives of Advocacy	324	(1)
Nursing Actions to Achieve the Goals of Advocacy	325	(8)
Constraints on the Advocacy Role	333	(1)
Supports for the Advocacy Role	333	(1)
Becoming an Advocate for Other Staff Members	334	(5)
Understanding and Using Research Findings	339	(25)
The Scientific Method and the Research Process	341	(1)
Understanding Research Terminology and Process	342	(7)
Types of Research	349	(4)
Legal and Ethical Considerations	353	(1)
Participating in Research	354	(4)
Reading Research Reports: A Guide	358	(6)
Index	364