Managing Cultural Differences : Global Leadership Strategies for the 21st Century

by Harris, Ph.D.; Moran; Moran

• ISBN13: 9780750677363
• ISBN10: 0750677368
• Edition: 6th
• Format: Hardcover
• Copyright: 2004-02-25
• Publisher: Elsevier Science & Technology

Summary

This new edition of a business textbook bestseller has been completely updated to reflect the numerous global changes that have occurred since 1999: globalization, SARS, AIDS, the handover of Hong Kong, and so forth. In particular, the book presents a fuller discussion of global business today. Also, issues of terrorism and state security as they affect culture and business are discussed substantially. The structure and content of the book remains the same, with thorough updating of the plentiful region and country descriptions, demographic data, graphs and maps. This book differs from textbooks on International Management because it zeroes in on culture as the crucial dimension and educates students about the cultures around the world so they will be better prepared to work successfully for a multinational corporation or in a global context.

Author Biography

Dr. Philip R. Harris is President of Harris International, Ltd. in La Jolla, California Dr. Robert T. Moran is Professor of International Management, Emeritus, at Thunderbird, The American Graduate School of International Management in Phoenix, Arizona Sarah V. Moran earned her Master's Degree in Organizational and Intercultural Communications from Arizona State University

Table of Contents

Foreword,	xi
Prologue,	xiii
Acknowledgements,	xvi
UNIT 1 CULTURAL IMPACTS ON GLOBAL MANAGEMENT
1 GLOBAL LEADERS AND CULTURE	2	(33)
Culture and Its Characteristics	4	(6)
Systems Approach to Culture	10	(2)
Key Cultural Terminology	12	(9)
Cultural Understanding and Sensitivity	21	(1)
Cross-Cultural Learning	22	(1)
Global Transformations	23	(2)
Key Concepts for Global Leadership	25	(2)
Global Organizations	27	(4)
Summary	31	(2)
References	33	(2)
2 GLOBAL LEADERS AND COMMUNICATIONS	35	(34)
Cultural Differences as Communication Resources	37	(4)
Global Communication	41	(1)
Cultural Factors in Communication	42	(2)
Communication Keys-Context and Listening	44	(6)
Attribution	50	(4)
Variables in the Communication Process	54	(2)
International Body language	56	(2)
Guidelines for English and Foreign languages	58	(4)
Technology and Intercultural Communication	62	(3)
Handling Two Swords at the Same Time-A Global Shift	65	(1)
Summary	66	(1)
References	67	(2)
3 GLOBAL LEADERSHIP IN NEGOTIATIONS AND ALLIANCES	69	(30)
Negotiating Across Cultures	70	(4)
Assumptions and Negotiating	74	(2)
Example of "Cultural Baggage"	76	(1)
Framework for International Business Negotiations	77	(6)
Strategic Collaborations	83	(4)
The Price of Failed Negotiations	87	(3)
Global Study of Management	90	(3)
Synergistic Skills for Global Management	93	(1)
Challenges in International Management	94	(3)
Summary	97	(1)
References	97	(2)
4 LEADERSHIP IN CULTURAL CHANGE	99	(41)
Changes in Life Spaces	100	(16)
Leadership and Change	116	(7)
Leadership in Changing Organizational Culture,	123	(12)
Managing the Knowledge Culture	135	(2)
Summary	137	(1)
References	138	(2)
5 LEADERSHIP IN CULTURAL SYNERGY	140	(32)
Understanding Synergy's Implications	141	(5)
Synergy in Organizational Culture	146	(2)
Synergy in Global Organizations	148	(5)
Synergistic Team Management	153	(11)
Synergy Among Professionals	164	(4)
Transitioning into the Knowledge Culture	168	(2)
Summary	170	(1)
References	171	(1)
6 MANAGING TRANSITIONS AND RELOCATIONS	172	(36)
Coping with Transitional Challenges	174	(4)
Culture Shock and Acculturation	178	(13)
Relocation and Deployment Systems	191	(11)
Business Etiquette and Protocol Abroad	202	(3)
Summary	205	(1)
References	206	(2)
7 MANAGING DIVERSITY IN THE GLOBAL WORK CULTURE	208	(24)
Globalization and Diversity	209	(4)
People on the Move	213	(2)
Defining Cultural Diversity	215	(1)
The Microculture of Work	216	(1)
New Work Procedures	217	(2)
A Macrosystemic Perspective on Organizational Diversity	219	(2)
A Microsystemic Perspective	221	(4)
Empowerment	225	(3)
Summary	228	(1)
References	229	(3)
8 WOMEN IN GLOBAL BUSINESS	232	(24)
Current Status of Global Women Managers	235	(2)
Global Barriers Hindering the Advancement of Women	237	(5)
Persistent Global Cultural Stereotypes	242	(1)
Balancing Work and Family	243	(1)
Selected Woman Managers' Views	244	(2)
Company Initiatives to Break the Glass Ceiling	246	(2)
The Next Generation	248	(3)
What the Future Might Hold	251	(2)
Summary	253	(1)
References	254	(2)
9 EFFECTIVE PERFORMANCE IN THE GLOBAL MARKETPLACE	256
Global Leaders and Strategic Alliances	259	(1)
The Psychological Contract	260	(1)
Developing Human Resources	261	(1)
Global Performance	262	(2)
Integrity in Business Organizations	264	(2)
Ethical Relativism	266	(2)
Cultural Changes	268	(2)
Managing Technology Transfer	270	(2)
Effective Global Leadership	272	(1)
Summary	273	(1)
References	273	(5)
UNIT 2 REGIONAL CULTURE SPECIFICS
10 DOING BUSINESS WITH NORTH AMERICANS	278	(34)
(United States and Canada)
Pan-American Management Perspectives	280	(2)
Northern America's Indigenous People	282	(8)
Canada	290	(5)
The United States of America	295	(15)
Summary	310	(1)
References	310	(2)
11 DOING BUSINESS WITH LATIN AMERICANS	312	(40)
(Mexico and Brazil)
Mexico	317	(8)
Central American States	325	(2)
South American Cultural Development	327	(2)
Brazil	329	(12)
Latin American Cultural Themes	341	(5)
Challenges for Pan-American Cooperation	346	(2)
Summary	348	(1)
References	349	(3)
12 DOING BUSINESS WITH ASIANS AND AUSTRALIANS	352	(70)
(Australia, China, India, Indonesia, Japan, Malaysia, Pakistan, Philippines, South Korea, Taiwan, Thailand, and Vietnam)
Selected Pacific Basin Countries	354	(3)
Australia	357	(5)
People's Republic of China	362	(8)
Hong Kong	370	(1)
India	371	(7)
Indonesia	378	(4)
Japan	382	(8)
Malaysia	390	(4)
Pakistan	394	(3)
The Philippines	397	(5)
Singapore	402	(1)
South Korea	403	(6)
Taiwan	409	(2)
Thailand	411	(1)
Vietnam	412	(6)
Summary	418	(1)
References	418	(4)
13 DOING BUSINESS WITH EUROPEANS	422	(86)
(France, Germany, Great Britain, Greece, Italy, Poland, Russia, Spain, Turkey)
European Diversity and Synergy	425	(9)
Western Europe	434	(1)
Great Britain	434	(6)
France	440	(9)
Spain	449	(5)
Other Western European Cultures	454	(2)
Central Europe	456	(1)
Germany	456	(7)
Poland	463	(3)
Other Central European Cultures	466	(2)
Northern Europe	468	(4)
Southeastern Europe	472	(3)
Italy	475	(10)
Greece	485	(3)
East Europe/Eurasia	488	(4)
Russia	492	(8)
Turkey	500	(4)
Summary	504	(1)
References	504	(4)
14 DOING BUSINESS WITH MIDDLE EASTERNERS	508	(34)
(Egypt, Saudi Arabia, and Region)
Middle East Overview	510	(7)
Characteristics of Arab Culture	517	(4)
Cultural Aspects of Egypt and Saudi Arabia	521	(1)
Egypt	521	(5)
Saudi Arabia	526	(6)
Middle East Business Customs and Protocol	532	(5)
Synergy: Middle East Hope	537	(1)
Summary	538	(1)
References	539	(3)
15 DOING BUSINESS WITH AFRICANS	542	(47)
(North Africa, East Africa, West Central Africa, Southern Africa)
Insights into Africa	546	(4)
Cultural Characteristics of Africans	550	(4)
Cultural Specifics by Geographic Regions	554	(1)
North Africa	554	(2)
Morocco	556	(2)
East Africa	558	(2)
Kenya	560	(4)
West Central Africa	564	(3)
Nigeria	567	(7)
Southern Africa	574	(2)
South Africa	576	(8)
Prospects for African Synergy	584	(2)
Summary	586	(1)
References	587	(2)
EPILOGUE,	589	(3)
INDEX,	592	(7)
ABOUT THE AUTHORS,	599