9780470182673

Managing Facilitated Processes : A Guide for Consultants, Facilitators, Managers, Trainers, Event Planners, and Educators

by ;
  • ISBN13:

    9780470182673

  • ISBN10:

    0470182679

  • Edition: 1st
  • Format: Paperback
  • Copyright: 2009-03-16
  • Publisher: Jossey-Bass
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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

Summary

Managing Facilitated ProcessesManaging Facilitated Processes helps people make thoughtful decisions about managing successful gatherings. The book's ten chapters are divided into three parts:From Contact to Contract-building customized agreements; eighteentypes of facilitated processes, their deliverables and unique featuresApproach and Style-ensuring integrated, customized, and systematic elements; a forget-me-not prompter; effective management stylesManagement x 5: Participants, Speakers, Logistics, Documents,Feedback-practice guidelines, examples, and time-saving toolsManaging Facilitated Processes also includes a companion Web site with handy e-versions of the book's tools and templates.Praise for Managing Facilitated Processes"This book honors the importance of the details and care that every gathering deserves.It should be a standard reference?for people who come together to produce results." -Peter Block, author of Community: The Structure of Belonging, and consultant and partner, Designed Learning, Ohio, USA"The authors' combined experience of nearly 60 years in process facilitation is generously shared in this clearly written guide." -Sharon Almerigi, certified professional facilitator (CPF), Barbados International Association of Facilitators, Latin America and the Caribbean"In a world of 'expert-centered' workplaces, Managing Facilitated Processes offers a much-needed focus on the process of creating effective, customized environments for learning and work." -Marilyn Laiken, professor and chair, Department of Adult Education and Counseling Psychology, The Ontario Institute for Studies in Education, University of Toronto, Canada"A comprehensive and practical guide to making group sessions effective and outcome driven-great insights from cover to cover and a terrific 'go to' reference guide." -Gabriella Zillmer, senior vice-president, Performance Alignment and Compensation, BMO Financial Group, Canada"A time-saving gem for planning facilitated sessions effectively. It is unique in its thoroughness without being overwhelming. To be pulled off the shelf over and over again." -Julie Larsen, associate adviser for social policy and development, United Nations Headquarters, New York, USA

Author Biography

Dorothy Strachan is a partner in Strachan-Tomlinson, a process consulting firm in Ottawa, Canada. She is the author of Making Questions Work and Process Design, both from Jossey-Bass.

Marian Pitters is the president of Pitters Associates, a management consulting firm located in Toronto, Canada.?She has authored a number of manuals on facilitation and public adjudication.

Table of Contents

Examples, Exhibits, and Tables
Web Contents
Acknowledgments
About the authors
Introduction
About this Book
A Quick Lookup Resource
FROM CONTACT TO CONTRACT.
Initial Contact
Completing a Preliminary Screen
Coordinates: Date(s) and Location
Purpose, Objectives, and Deliverables
Process Leadership
Eighteen Types of Processes
Decision Making After the Screen
Communicating a Decision
Building Agreements That Work
Types of Agreements
Drafting Agreements
Agreements in Action: Four Maxims
DonĘt Start Work Without an Agreement
Bring Fresh Eyes to Your Experience
When in Doubt, Write It Out
Cock-Ups Are Collaborative
Work Plans and Cost Estimates
Developing Work Plans
Dealing with Pricing Perils
Acting on Values
APPROACH AND STYLE.
Approach
Integrated
Customized
Outcomes
People
Group Development
Ethnocultural Considerations
Literacy
Organizational Culture
Systematic
Completing a Process Management Prompter
Accountability
The Approach in Action: Integrated, Customized, Systematic
Style
High-Tech Teddy
Controlling Caroline
Loosey-Goosey Lucy
Overconsulting Oliver
Anxious-to-Please Annie
Bureaucratic Bill
Optimizing Management Styles
Management X 5: Participants, Speakers, Logistics, Documents, Feedback.
Participants
Clarify the Rationale for Participation
Monitor the Mix and Number of Participants
Consider Participant Types
Gatekeep Participant Numbers
Maintain a Participant Database
Create the Invitations
Persuade
Inform
Engage
Determine the Focus
Obtain Input and Feedback
Write the Confirmation Letter
Speakers
Speaker Management
Clarify Requirements
Create Invitations
Confirm Expectations
Presentation Guidelines
Opening Remarks
Speaker Introductions and Acknowledgments
Presentations by Experts
Presentations by Panels
Closing Remarks
Logistics
Select and Set Up the Site
Venue
Layout
Health, Safety, and Security
Technical and Audiovisual Support
Enable Participant Engagement
Accommodating Differences
Identification
Accessibility
Mobilize Yourself
Professional Supplies
Travel Arrangements
Personal Amenities
Love those Logistical Letdowns!
Documents
Match the Documents to the Process
Produce the Documents
Make Documents Easy to Use
Design Attractive Formats
Customize Documents
Feedback
Review Feedback Approach and Tools
Finalize and Produce Feedback Tools
Construction
Look, Feel, and Sound
Sample Feedback Tools
Endings and Beginnings
For the Session
For Yourself
References
Table of Contents provided by Publisher. All Rights Reserved.

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