Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Preface | p. xi |
Contributor | p. xv |
About the Authors | p. xvii |
About the Contributor | p. xix |
Introduction: Managing for Quality and Performance | p. 1 |
Introduction | p. 2 |
Management | p. 2 |
Systems Thinking | p. 4 |
Quality Improvement | p. 7 |
Conclusion | p. 9 |
References | p. 10 |
Resources | p. 11 |
Planning for Improvement | p. 15 |
References | p. 16 |
The Policy Context for Management | p. 17 |
Introduction | p. 18 |
The Policy-Making Process | p. 19 |
Distinctive Features of US Health Policy | p. 21 |
Key Health Policies Affecting Management | p. 22 |
Conclusion | p. 25 |
References | p. 27 |
Resources | p. 27 |
Strategic Planning | p. 29 |
Introduction | p. 30 |
Strategic Planning | p. 31 |
Operational Planning | p. 37 |
Budget Planning | p. 38 |
Strategic Planning for Community Health: Mobilizing for Action through Planning and Partnerships | p. 38 |
Conclusion | p. 40 |
References | p. 41 |
Resources | p. 41 |
Marketing Health | p. 43 |
Introduction | p. 44 |
Traditional Marketing Concepts | p. 46 |
Marketing Tools and Techniques | p. 48 |
Challenges and Opportunities | p. 50 |
Social Media | p. 54 |
Conclusion | p. 57 |
References | p. 58 |
Resources | p. 59 |
Preparing for Emergencies | p. 61 |
Introduction | p. 62 |
Preparedness Planning | p. 63 |
The National Response Framework | p. 65 |
The National Incident Management System | p. 65 |
Using the National Incident Management System | p. 67 |
Communications | p. 68 |
Involvement of Hospitals | p. 69 |
Population Education | p. 70 |
Mental Health | p. 70 |
Shelters | p. 71 |
Volunteers | p. 72 |
Surveillance | p. 72 |
Postevent Activities | p. 73 |
After-Action Reports | p. 74 |
Documentation | p. 75 |
Conclusion | p. 76 |
References | p. 78 |
Resources | p. 78 |
Appendix 5-1 | p. 81 |
After-Event Evaluation of H1N1 Influenza Preparations and Activities: Executive Summary | p. 81 |
Organizing for Improvement | p. 85 |
References | p. 86 |
Structuring for Improvement | p. 87 |
Introduction | p. 88 |
Dimensions of Organizational Structure | p. 89 |
Balancing Differentiation and Integration | p. 91 |
Structural Contingency Theory | p. 98 |
Types of Structures | p. 100 |
Structuring for Improvement and Value | p. 103 |
Conclusion | p. 106 |
References | p. 108 |
Resources | p. 109 |
Managing Organizational Dynamics | p. 111 |
Introduction | p. 112 |
Informal Groups | p. 112 |
Conflict | p. 115 |
Power and Politics | p. 119 |
Other Ways to Influence Organizational Dynamics | p. 121 |
Conclusion | p. 123 |
References | p. 125 |
Resources | p. 126 |
Organizing Human Resources | p. 129 |
Introduction | p. 130 |
Ongoing Responsibilities of Human Resources | p. 131 |
Legal Considerations and Responsibilities | p. 132 |
Recruitment | p. 134 |
Compensation and Benefits | p. 137 |
Retaining Valued Employees | p. 143 |
Training and Developing Employees | p. 143 |
Problem Employees | p. 145 |
Conclusion | p. 152 |
References | p. 154 |
Resources | p. 154 |
Building a Culture of Improvement | p. 157 |
Introduction | p. 158 |
Meaning of Organizational Culture | p. 159 |
Indicators of Organizational Culture | p. 160 |
Organizational Cultures in Health | p. 162 |
Strategies for Culture Change | p. 171 |
Conclusion | p. 171 |
References | p. 173 |
Resources | p. 173 |
Facilitating Improvement | p. 175 |
References | p. 176 |
Developing Self and Others | p. 177 |
Introduction | p. 178 |
Understanding Self | p. 179 |
Developing Self | p. 133 |
Developing Others | p. 185 |
Organizational Strategies for Employee Development | p. 186 |
Conclusion | p. 188 |
References | p. 189 |
Resources | p. 190 |
Motivating for Improvement | p. 193 |
Introduction | p. 194 |
Theories of Motivation | p. 194 |
Motivating for Improvement | p. 199 |
Conclusion | p. 200 |
References | p. 202 |
Resources | p. 202 |
Collaborating Inside the Organization | p. 205 |
Introduction | p. 206 |
Collaboration | p. 206 |
Techniques for Effective Collaboration Within Teams | p. 212 |
Team Leadership | p. 216 |
Team Conflict | p. 218 |
Conclusion | p. 220 |
References | p. 221 |
Resources | p. 222 |
Collaborating Outside the Organization | p. 225 |
Introduction | p. 227 |
Collaborating with External Organizations | p. 227 |
Interacting with the Public | p. 231 |
Interacting with Traditional Media: Print and Broadcast | p. 232 |
Conclusion | p. 238 |
References | p. 240 |
Resources | p. 240 |
Control and Improvement | p. 243 |
References | p. 244 |
Managing Performance and Quality | p. 245 |
Introduction | p. 246 |
Performance Management | p. 247 |
Evaluating Programs | p. 251 |
Continuous Quality Improvement | p. 256 |
Underuse, Overuse, and Misuse | p. 258 |
Defining Quality | p. 259 |
Quality as a System Property | p. 262 |
Overview of Quality in the United States | p. 263 |
Six Sigma | p. 264 |
Lean | p. 266 |
Plan-Do-Check-Act | p. 266 |
Conclusion | p. 267 |
References | p. 268 |
Resources | p. 269 |
Managing Finance and Budgets | p. 273 |
Introduction | p. 274 |
Business Plans | p. 274 |
Financial Statements | p. 276 |
Budgets | p. 284 |
Budgeting | p. 285 |
Overview of Process and Usage | p. 286 |
Operating Budget | p. 286 |
Capital Budget | p. 289 |
Cash Budget | p. 290 |
Zero-Based Budget | p. 291 |
Implementing and Using Budgets | p. 291 |
Using Budgets to Evaluate Organizational Performance | p. 294 |
Conclusion | p. 296 |
References | p. 298 |
Resources | p. 298 |
Appendix 15-1 | p. 299 |
Budget Examples | p. 299 |
Managing Information | p. 303 |
Introduction | p. 304 |
Electronic Health Records | p. 305 |
Managing Public Health Information | p. 310 |
Managing Inventory | p. 311 |
Managing Human Resources | p. 312 |
Conclusion | p. 312 |
References | p. 313 |
Resources | p. 315 |
Managing Change | p. 317 |
Introduction | p. 318 |
Dimensions of Change | p. 319 |
Change Management Strategies: Planned Change | p. 320 |
Change Management Strategies: Emergent Change | p. 325 |
Conclusion | p. 333 |
References | p. 335 |
Resources | p. 336 |
Conclusion: Leading the Way | p. 339 |
Leadership | p. 340 |
Managing and Leading Across Generations | p. 344 |
Career Advice | p. 346 |
Conclusion | p. 349 |
References | p. 350 |
Resources | p. 351 |
Glossary | p. 353 |
Index | p. 363 |
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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.