Fredmund Malik is cofounder and chairman of Malik Management in St. Gallen, Switzerland.
Preface to the English Edition | p. 11 |
Foreword and Introduction | p. 15 |
Professionalism | p. 21 |
The Ideal Manager - the Wrong Question | p. 23 |
The Universal Genius | p. 23 |
The Effective Person | p. 25 |
No Common Ground | p. 26 |
Being or Doing | p. 27 |
Interviews Are Useless | p. 30 |
Professionalism Can Be Learnt | p. 31 |
Erroneous Theories and Misconceptions | p. 33 |
Erroneous Theories | p. 33 |
Misconceptions and Errors | p. 39 |
Management as a Profession | p. 46 |
Constitutional Thought | p. 46 |
Management as a Profession | p. 49 |
The Most Important Profession in a Modern Society | p. 51 |
A Mass Profession | p. 53 |
A Profession without Training | p. 55 |
Elements of the Management Profession | p. 58 |
The Principles of Effective Management | p. 63 |
Introduction | p. 65 |
Focusing on Results | p. 72 |
A Self-Evident Fact? | p. 73 |
Misconceptions | p. 74 |
And what about Those Who Cannot Accept This? | p. 76 |
Pleasure or Result? | p. 78 |
Contribution to the Whole | p. 84 |
Position or Contribution? | p. 85 |
Specialist or Generalist? | p. 87 |
Holistic Thinking | p. 88 |
Contribution and Motivation | p. 89 |
Contribution instead of Title | p. 91 |
The Consequence of Organization | p. 92 |
Concentration on a Few Things | p. 95 |
The Key to Results | p. 95 |
Rejection without Reason | p. 97 |
Examples of Application | p. 100 |
Utilizing Strengths | p. 106 |
Fixation on Weaknesses | p. 107 |
Making Strengths and Tasks Compatible | p. 108 |
Should Weakness Be Ignored? | p. 111 |
No Personality Reform | p. 112 |
Why Focus on Weaknesses? | p. 114 |
Learning from the Great | p. 115 |
How Are Strengths Recognized? | p. 117 |
Types of Weaknesses | p. 119 |
The Two Sources of Peak Performance | p. 121 |
Trust | p. 123 |
Robustness of the Management Situation | p. 124 |
How is Trust Created? | p. 125 |
Positive Thinking | p. 138 |
Opportunities instead of Problems | p. 138 |
From Motivation to Self-Motivation | p. 139 |
Inborn, Learnt, or Forced? | p. 141 |
Freedom from Dependence | p. 144 |
Doing Your Best | p. 146 |
Summary: Management Quality | p. 148 |
Tasks of Effective Management | p. 151 |
Preliminary Remarks | p. 153 |
Managing Objectives | p. 156 |
No Systems Bureaucracy | p. 157 |
Personal Annual Objectives | p. 158 |
The General Direction | p. 158 |
Basic Rules for Management by Objectives | p. 158 |
Organizing | p. 171 |
Warning against "Organizitis" | p. 171 |
There Is no such Thing as "Good" Organization | p. 172 |
The Three Basic Issues of Organizing | p. 173 |
Symptoms of Bad Organization | p. 175 |
Decision-making | p. 180 |
Misconceptions and Mistakes | p. 180 |
The Decision-Making Process | p. 188 |
Participation in the Decision-Making Process | p. 199 |
Supervising | p. 203 |
There Must Be Supervision. | p. 203 |
Trust as the Foundation | p. 205 |
How Do We Supervise? | p. 206 |
Measurement and Judgment | p. 213 |
Developing People | p. 217 |
People instead of Employees. | p. 218 |
Individuals instead of Abstractions | p. 218 |
Additional Aspects | p. 226 |
Synopsis: And what about all the other Tasks | p. 231 |
Tools of Effective Management | p. 241 |
Preliminary Remarks. | p. 243 |
Meetings | p. 246 |
Reduce the Number of Meetings | p. 246 |
Crucial for Success: Preparation and Follow-Up Work | p. 247 |
Chairing a Meeting Is Hard Work and Requires Discipline | p. 249 |
Types of Meetings | p. 249 |
Meetings Should not Degenerate into Social Occasions | p. 252 |
Types of Items on the Agenda | p. 252 |
No Item without Action | p. 254 |
Striving for Consensus | p. 255 |
Are Minutes Required? | p. 255 |
Meetings without an Agenda | p. 256 |
The Most Important Factor: Implementation and Ongoing Follow-Up | p. 257 |
Reports | p. 259 |
The Small Step to Effectiveness | p. 260 |
Clarity of Language | p. 263 |
Bad Practices, Unreasonable Demands, and Foolishness | p. 265 |
Job Design and Assignment Control | p. 268 |
Six Mistakes in Job Design | p. 268 |
Assignment Control | p. 272 |
Personal Working Methods | p. 283 |
Boring perhaps, but Extremely Important | p. 283 |
Fundamental Principles of Effective Working Methods | p. 285 |
Regular Review and Adaptation | p. 287 |
The Basic Areas | p. 290 |
The Budget and Budgeting | p. 300 |
One of the Best Instruments of Effective Management, if Properly Applied | p. 301 |
From Data to Information | p. 303 |
Special Tips | p. 306 |
Clear Documentation | p. 312 |
Performance Appraisal | p. 313 |
No Standard Criteria | p. 314 |
No Standard Profile | p. 316 |
A Better Method | p. 317 |
Where Is Standardization, Allied to Caution, Appropriate? | p. 318 |
How Do the Experts Do It? | p. 319 |
And what about Those Who Do not Want to Be Assessed? | p. 321 |
Systematic Waste Disposal | p. 323 |
Largely Unknown, but Important | p. 323 |
From the Concept to the Method | p. 324 |
Key to Wide-Ranging Consequences | p. 326 |
The Path to Personal Effectiveness | p. 328 |
What if We Cannot Eliminate | p. 329 |
A Tip in Conclusion | p. 329 |
Summary: Touchstone of Professionalism | p. 330 |
Postscript: From an Art to a Profession | p. 332 |
Appendix: Synopsis | p. 337 |
Literature | p. 340 |
Index | p. 343 |
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