The Managing of Police Organizations

by Whisenand, Paul M.; Ferguson, R. Fred

• ISBN13: 9780130984760
• ISBN10: 0130984760
• Edition: 4th
• Format: Hardcover
• Copyright: 1995-10-01
• Publisher: Pearson College Div

Summary

Complete overview of managing a police organization including coverage of organizational management theory, leadership strategies. The book also discusses strategic planning, stress management, wellness and police community relations.

Table of Contents

Preface	vii
Introduction: The Game Plan	1	(1)
The Excellent Department	2	(2)
High-Quality Police Services	4	(6)
Speed	10	(2)
Leadership and Management	12	(4)
New Realities	16	(5)
The Privilege and Joy of Managing	21	(3)
What's Next	24	(1)
Key Points	24	(1)
Discussion	25	(1)
Structured Exercises	25	(1)
Notes	26	(1)
PART 1 POLICE LEADERSHIP	27	(196)
Values and Ethics	28	(29)
Values and Ethics: A Quick Overview	29	(1)
At the Center	30	(3)
Values: Understanding and Respect	33	(2)
Values: What They Are, Where They Come From, and How We Can Change Them	35	(4)
Values: What They Provide for Us	39	(2)
Identifying Our Values	41	(3)
Making a Commitment	44	(3)
Applying What You've Learned: Workplace Diversity	47	(1)
A Strategy for Fostering Integrity	47	(1)
Ethics Training	48	(6)
What We Know about Ethics	54	(1)
Key Points	55	(1)
Discussion	56	(1)
Notes	56	(1)
Vision and Mission	57	(28)
Vision: Pieces of the Compass	58	(3)
Constructing a Mission Statement: Assembling the Pieces of the Compass	61	(5)
Mission Statements: Examples of Two Compasses	66	(4)
Strategic Planning	70	(3)
What Is Your Strategic IQ?	73	(3)
Strategic Thinking	76	(5)
Driving Force	81	(2)
Key Points	83	(1)
Discussion	84	(1)
Notes	84	(1)
Communication and Trust	85	(31)
Meaning through Communication	86	(2)
Communications	88	(1)
Communication as a Vehicle	89	(1)
Why Communicate?	89	(1)
Multiple Communication Channels	90	(4)
Communications: Downward, Upward, and Horizontal	94	(2)
Messages: Number and Kinds	96	(4)
Linguistics	100	(2)
Effective Communication: Some Suggestions	102	(1)
Listening	103	(4)
The Information Age Has a Flip Side	107	(2)
Trust	109	(5)
Key Points	114	(1)
Discussion	115	(1)
Notes	115	(1)
Empowerment	116	(26)
Em-power-ment	118	(1)
Micromanagement	118	(3)
Beyond Participative Management	121	(2)
110% Management Commitment	123	(3)
Delegation	126	(11)
Participation	137	(3)
Key Points	140	(1)
Discussion	141	(1)
Notes	141	(1)
Teamwork	142	(34)
Why Teams	143	(1)
A Continuum	144	(1)
Assumptions	144	(1)
Team Effectiveness	145	(1)
Pluses and Minuses	146	(1)
Simply---Do It!	147	(2)
Principles for Effective Teamwork	149	(6)
Stepping Stones to Effective Teamwork	155	(12)
Teambusters: Barriers to Effectiveness	167	(4)
Teamwork = Tough Leadership	171	(3)
Key Points	174	(1)
Discussion	175	(1)
Notes	175	(1)
Time Management	176	(22)
Our Mission	177	(1)
People, People, People	178	(1)
The Time Dimension	178	(1)
Time and Productivity	178	(1)
Quality Time	179	(1)
Time and Stress	179	(1)
Overload	180	(1)
If It's Worth Doing, It's Worth Doing Poorly	181	(1)
Four Generations of Time Management	182	(7)
On Becoming a Category B Police Leader	189	(7)
It's Time	196	(1)
Key Points	197	(1)
Discussion	197	(1)
Notes	197	(1)
Total Quality Services	198	(25)
Why Quality?	199	(1)
Why Not Quality?	200	(3)
Back to the Basics	203	(1)
Some Background, Some Direction	203	(1)
Accent on Excellence	204	(2)
Alignment	206	(8)
Beyond Caring and Principles	214	(1)
Customer Satisfaction: Quality as Seen by the Customer	215	(1)
Continuous Improvement: Quality as Seen by the Provider	216	(1)
Developing Action Plans for Total Quality Services	216	(4)
Pursuing Total Quality	220	(1)
Key Points	221	(1)
Discussion	222	(1)
Notes	222	(1)
PART 2 POLICE MANAGEMENT	223	(234)
Community-And Problem-Oriented Policing	224	(42)
Community-Oriented Policing	224	(2)
The Central Mission	226	(1)
Case for Quality	227	(2)
Why COP?	229	(1)
Will COP Happen?	230	(1)
COP Implementation	231	(1)
Shift in Attitude	232	(2)
Philosophy of Management	234	(1)
Who Benefits?	235	(2)
Problem-Oriented Policing	237	(1)
A Departmental Strategy	238	(3)
Why POP?	241	(2)
Newport News POP Model	243	(11)
Problem Solving in Oxnard	254	(5)
POP Basic Components	259	(2)
Options	261	(1)
Concluding Thoughts	262	(1)
Key Points	263	(1)
Discussion	264	(1)
Notes	265	(1)
Policing by Objectives	266	(24)
Why PBO?	267	(1)
Brief History	267	(1)
Synergy: Pulling Together Helps the Entire Department	268	(1)
Directions: ``You Consider I Am Confusing Movement with Direction?''	269	(1)
The Nine Steps of Policing by Objectives	269	(19)
Review of PBO	288	(1)
Key Points	289	(1)
Notes	289	(1)
The Budget Process	290	(39)
Municipal Budgets Origins	292	(3)
The Budget: A Work Plan	295	(1)
Identifying Community Needs	296	(2)
Budget Policy	298	(2)
The Budget Calendar	300	(2)
Presenting the Budget	302	(1)
Shooting Down the Budget	303	(1)
Controlling the Budget	304	(2)
Five Budget Types	306	(7)
Sixth Budget Option	313	(4)
The Strengths of Mission-Driven Budgeting	317	(1)
Observations and Recommendations	318	(9)
Key Points	327	(1)
Discussion	327	(1)
Notes	328	(1)
Politics of Administration: The Police Manager's Political Universe	329	(33)
Political Relationships	330	(1)
Political Sensitivity: A Prerequisite for Success	331	(1)
The Outside Manager	331	(5)
The Police Manager's Political Universe	336	(1)
The Elected Governing Body or City Manager	336	(5)
Police Associations and Unions	341	(1)
The Justice System	341	(3)
Special Interest Groups	344	(4)
The News Media	348	(1)
Police Media (Press) Editorial Observations	349	(7)
The Dark Side of Political Relations	356	(2)
Political Sensitivity: Another Dimension	358	(1)
Closing Thought	359	(1)
Key Points	360	(1)
Discussion	361	(1)
Notes	361	(1)
Managers and Unions: Toward A Positive Working Relationship	362	(27)
The Police Employee Movement: A Progression	362	(1)
Public Employees	363	(1)
The Police Employee Bill of Rights	364	(2)
Employee Organizations	366	(1)
The Impact of Unions on Police Professionalization	367	(3)
Collective Bargaining	370	(6)
Another View	376	(1)
Problems and Solutions	377	(2)
No-Confidence Vote	379	(1)
Preparation for Negotiations	380	(1)
Training for Negotiations	380	(1)
New Center for Labor and Management	381	(1)
Eliminating Surprises and Reducing Conflict	382	(1)
The Model	382	(1)
Quality of Work Life	383	(3)
Key Points	386	(1)
Discussion	387	(1)
Notes	387	(2)
Problem Police Personnel	389	(44)
Where Problem Employees Come From	390	(9)
Problem Bosses	399	(5)
Problem Employee Types	404	(4)
Problem Employees: Internal Relations	408	(1)
Problem Employees: External Relations	408	(3)
Disciplinary Guidelines	411	(4)
What Problem Officers Do to an Agency's Image: Editorials and News Reports	415	(2)
Helping the Problem Employee	417	(3)
Employee Assistance Program	420	(1)
Professionalism	421	(3)
Disaster Control	424	(4)
Closing Remarks	428	(3)
Key Points	431	(1)
Discussion	431	(1)
Notes	432	(1)
Wellness: Health and Happiness	433	(24)
The Importance of Stress for Police Managers	434	(1)
Stress: What Is It?	435	(1)
Stressors: Sources and Types	436	(3)
Diagnosing Stress	439	(8)
Stress Management for Wellness	447	(5)
The Good News	452	(3)
Key Points	455	(1)
Discussion	456	(1)
Notes	456	(1)
A VIEWING POINT: TEN TRENDS---``THE ANSWER IS, THE ANSWER CHANGES''	457	(8)
Anticipation: Analytical or Intuitive?	458	(1)
Resistance	458	(1)
From High Tech to Higher Tech	459	(1)
From ``Think Small, Act Big'' to ``Think Big, Act Small''	460	(1)
From Many Boundaries to Boundarylessness	460	(1)
From ``My Job'' to ``Our Job'': Teamwork!	461	(1)
From ``Not Invented Here'' to ``Wherever It's Invented''	461	(1)
From Some Workplace Diversity to a Lot of Workplace Diversity	462	(1)
From a Few Civilians to a Lot of Civilians	463	(1)
From Some Participation to Full Empowerment	463	(1)
From Professional Work Ethics to Practiced Personal Ethics	463	(1)
From a Little Quality to a Lot of Quality	464	(1)
A Starting Place	464	(1)
Notes	464	(1)
Index	465