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Managing Service in Food and Beverage Operations with Answer Sheet (EI)by Cichy, Ronald F., Ph.D., NCE, CHA; Hickey, Philip J.; American Hotel & Lodging Educational Institute, . .
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The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
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Table of Contents
Leadership in Food and Beverage Operations
Teamwork in Food and Beverage Operations
Attracting and Retaining Restaurant Service Staff
Select Hotel Food and Beverage Staff
Select Beverage Service Staff
Responsible Alcohol Service
Food Service Supplies and Equipment
Facility Design, Décor, and Cleaning
Sanitation, Safety, Security, Health, and Legal Issues
Fine-Dining, Casual-Dining, Fast-Casual, Quick-Service Restaurants, and Hotel Dining Operations
Banquets and Catered Events
On-Site Food and Beverage Operations