Mastering Organizational Knowledge Flow How to Make Knowledge Sharing Work

by Leistner, Frank

• ISBN13: 9780470559901
• ISBN10: 047055990X
• Edition: 1st
• Format: Hardcover
• Copyright: 2010-03-29
• Publisher: Wiley

Summary

Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experienceLooking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management." Provides lessons learned and case studies from real experience Discusses key knowledge flow components, success factors and traps, and where to startCovering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and impliment best practices to position your organization to take advantage of all of its assets.

Author Biography

Frank Leistner, Chief Knowledge Officer at SAS Institute, is responsible for driving internal knowledge management within SAS via worldwide initiatives. Before coming to SAS, he worked for Siemens-Nixdorf in a United States–Germany liaison role. He has been driving worldwide knowledge management initiatives within SAS since 1997 and has been a participant of the Harvard Graduate School of Education Learning Innovations Laboratory roundtable since 2003.

Table of Contents

Foreword: The Generations of Knowledge Management	p. xi
Preface	p. xv
Acknowledgments	p. xix
The Human Touch	p. 1
Why This Book?	p. 2
Terminology and Definitions	p. 7
Taking a Holistic View	p. 10
Getting into the Flow	p. 17
Case Study: ToolPool	p. 18
Getting started	p. 23
Project versus Initiative	p. 23
Team Structures	p. 27
Strategy and Assessment	p. 28
Big Bang or small	p. 32
Roles	p. 39
	p. 40
	p. 43
	p. 50
Basic Requirements for Successful Knowledge Flow Management	p. 57
Passionate initiative Support	p. 57
Culture	p. 61
Trust	p. 64
Executive Support	p. 68
Multiple Drivers	p. 71
Driving for Success	p. 75
Internal Marketing: The Myth of Build it and They Will Come	p. 75
The Pulse	p. 83
Keep It Simple	p. 85
Go Global: The Power of Scaling	p. 86
Motivation	p. 88
What If Your Knowledge Takes a Walk?	p. 90
Barriers	p. 93
Barriers Hindering the Flow	p. 94
Knowledge Is Power: How Long?	p. 97
Sharing Knowledge Takes Effort	p. 98
I Need Two More Weeks	p. 101
Less Can Be More	p. 104
Legal Limitations	p. 107
The Technology Trap	p. 111
Asset or Pointer?	p. 115
Tools: Not Only Technology	p. 118
CoPs	p. 118
Skills Management	p. 119
"Knowledge Bases"	p. 121
Portals	p. 122
Open Space Technology	p. 124
Search	p. 125
Stories	p. 126
Knowledge Transfer Sessions	p. 127
Measure and Analyze	p. 131
Measure to Get What You Want	p. 136
Measuring Quality	p. 138
Analyze Your Initiative	p. 140
Feed It Back	p. 145
Knowledge Flow Management: The Next Generation	p. 149
The Role of Web 2.0++	p. 149
Social Media Internally	p. 152
What about 2020?	p. 153
Special Roles and Jobs	p. 154
Stone Age: Creativity Leap through Communities	p. 155
Technical infrastructures	p. 156
Final Thoughts	p. 163
Key Success Factors	p. 167
Additional Resources	p. 171
About the Author	p. 173
Index	p. 175
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