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9780470616659

Mastering Organizational Knowledge Flow : How to Make Knowledge Sharing Work

by
  • ISBN13:

    9780470616659

  • ISBN10:

    0470616652

  • Format: eBook
  • Copyright: 2010-02-01
  • Publisher: Wiley
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Summary

Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experienceLooking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management." Provides lessons learned and case studies from real experience Discusses key knowledge flow components, success factors and traps, and where to startCovering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and impliment best practices to position your organization to take advantage of all of its assets.

Table of Contents

Foreword: The Generations of Knowledge Management
Preface
Acknowledgments
The Human Touch
Why This Book?
Terminology and Definitions
Taking a Holistic View
Getting into the Flow
Case Study: ToolPool
Getting Started
Project versus Initiative
Team Structures
Strategy and Assessment
Big Bang or Small
Roles
Who Should Introduce and Drive Knowledge Flow Management?
Who Should Worry about Knowledge Flow Management?
Knowledge Intermediaries
Basic Requirements for Successful Knowledge Flow Management
Passionate Initiative Support
Culture
Trust
Executive Support
Multiple Drivers
Driving for Success
Internal Marketing: The Myth of Build It and They Will Come
The Pulse
Keep It Simple
Go Global: The Power of Scaling
Motivation
What If Your Knowledge Takes a Walk?
Barriers
Barriers Hindering the Flow
Knowledge Is Power: How Long?
Sharing Knowledge Takes Effort
I Need Two More Weeks
Less Can Be More
Legal Limitations
The Technology Trap
Asset or Pointer
Tools: Not Only Technology
CoPs
Skills Management
"Knowledge Bases"
Portals
Open Space Technology
Search
Stories
Knowledge Transfer Sessions
Measure and Analyze
Measure to Get What You Want
Measuring Quality
Analyze Your Initiative
Feed It Back
Knowledge Flow Management: The Next Generation
The Role of Web 2.0++
Social Media Internally
What about 2020?
Special Roles and Jobs
Stone Age: Creativity Leap through Communities
Technical Infrastructures
Final Thoughts
Key Success Factors
Additional Resources
About the Author
Index
Table of Contents provided by Publisher. All Rights Reserved.

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