MCDST: Microsoft Certified Desktop Support Technician Study Guide : Exams 70-271 And 70-272

by Bill Ferguson

• ISBN13: 9780782143522
• ISBN10: 0782143520
• Edition: CD
• Format: Paperback
• Copyright: 2004-10-01
• Publisher: Sybex

Summary

Here's the book you need to prepare for Microsoft's new MCDST exams-70-271: Supporting Users and Troubleshooting a Microsoft XP Operating System; and 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This two-in-one Study Guide was developed to meet the exacting requirements of today's certification candidates. In addition to the consistent and accessible instructional approach that earned Sybex the "Best Study Guide" designation in the 2003 CertCities Readers Choice Awards, this book provides: In-depth coverage of all exam topics Practical information on supporting users and troubleshooting applications Hundreds of challenging review questions Leading-edge exam preparation software, including a test engine and electronic flashcards Authoritative coverage of all exam objectives, including: Exam 70-271: Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services Exam 70-272: Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security Note:CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Author Biography

Bill Ferguson, MCT, has been in the computer industry for over 15 years. Bill worked as a Certified Technical Trainer in with ExecuTrain for many years and now runs his own training and consulting company from Birmingham, Alabama. In addition, Bill writes and produces technical training videos for Virtual Training Company, Inc. and Specialized Solutions, Inc.

Table of Contents

Introduction	xix
Assessment Test	xxx
Part I Supporting Users and Troubleshooting a Microsoft Windows XP Operating System	1	(186)
Installing a Windows Desktop Operating System	3	(30)
Performing and Troubleshooting an Attended Installation of Windows XP	6	(11)
Verifying that Hardware Meets the Minimum Requirements	6	(1)
Checking Hardware and Software Compatibility	7	(2)
Preparing the BIOS	9	(1)
Obtaining Driver Updates	9	(1)
Preparing the Hard Disk for Installation	9	(4)
Installing the Windows XP Operating System	13	(4)
Performing and Troubleshooting an Unattended Installation of Windows XP	17	(3)
Answer Files	17	(1)
Uniqueness Database Files	17	(2)
Remote Installation Services	19	(1)
Performing and Troubleshooting an Upgrade Installation of Windows XP	20	(3)
Using the Upgrade Advisor	21	(1)
Using the User State Migration Tool	21	(1)
Using the Files and Settings Transfer Wizard	22	(1)
Performing and Troubleshooting a Multiboot Installation of Windows XP	23	(2)
Summary	25	(1)
Exam Essentials	26	(1)
Review Questions	27	(3)
Answers to Review Questions	30	(3)
Managing and Troubleshooting Access to Resources	33	(40)
Files and Folders	35	(11)
NTFS File Permissions	35	(1)
NTFS Folder Permissions	36	(1)
Verifying NTFS File and Folder Permissions	36	(2)
Special Considerations with Managing and Troubleshooting Permissions	38	(8)
Shared Folders	46	(5)
Simple File Sharing	46	(1)
Classic Sharing	46	(5)
Printers	51	(10)
Local Printers	51	(2)
Network Printers	53	(1)
Printer Permissions	54	(1)
Troubleshooting Printers	55	(6)
Offline Files and Folders	61	(3)
Offline File Settings	61	(3)
Synchronization	64	(1)
Summary	64	(1)
Exam Essentials	65	(2)
Review Questions	67	(3)
Answers to Review Questions	70	(3)
Configuring and Troubleshooting Hardware Devices and Drivers	73	(34)
Storage Devices	76	(5)
Fixed Storage Devices	76	(5)
Removable Storage Devices	81	(1)
Display Devices	81	(4)
Types of Display Devices	82	(1)
Display Settings	82	(3)
Advanced Configuration Power Interface (ACPI)	85	(6)
Power Schemes	86	(2)
Standby vs. Hibernate	88	(3)
I/O Devices	91	(3)
Types of I/O Devices	91	(1)
Hardware Profiles	92	(2)
Troubleshooting I/O Devices	94	(1)
Drivers	94	(5)
Updating Drivers	94	(2)
Rolling Back Drivers	96	(1)
Driver Signing	96	(3)
Summary	99	(1)
Exam Essentials	100	(2)
Review Questions	102	(3)
Answers to Review Questions	105	(2)
Configuring and Troubleshooting the Desktop and User Environments	107	(34)
User Environment	110	(5)
Taskbar and Toolbar Settings	110	(2)
Accessibility Options and Features	112	(1)
Pointing Device Settings	113	(1)
Fast User-Switching	114	(1)
Multiple Languages or Multiple Locations	115	(1)
Localization	115	(1)
Regional and Language Options	116	(1)
Security Settings and Local Security Policy	116	(4)
Configuring and Troubleshooting Local Security Policy Settings	117	(1)
Recognizing Network Security Policy Settings	118	(2)
Local User and Group Accounts	120	(5)
User Accounts	120	(3)
User Groups	123	(2)
System Startup and User Logon	125	(3)
System Startup	125	(1)
User Logon to a Computer	126	(1)
User Logon to a Domain	127	(1)
System Performance	128	(5)
Computer Resources	128	(1)
Performance Monitoring Tools	129	(4)
Summary	133	(1)
Exam Essentials	134	(1)
Review Questions	135	(3)
Answers to Review Questions	138	(3)
Troubleshooting Network Protocols and Services	141	(46)
TCP/IP	144	(11)
Manual IP Address Configuration	145	(1)
Automatic IP Address Configuration	146	(1)
Internet Connection Firewall Configuration	147	(1)
TCP/IP Troubleshooting	147	(8)
Name Resolution Troubleshooting	155	(8)
NetBIOS Names	155	(3)
Hostnames	158	(3)
Name Resolution Troubleshooting Tools	161	(2)
Remote Connections	163	(6)
Dial-up Connections	163	(3)
VPN Connections	166	(3)
Internet Explorer	169	(4)
General Tab	169	(1)
Security Tab	170	(1)
Privacy Tab	171	(1)
Content Tab	171	(1)
Connections Tab	172	(1)
Programs Tab	173	(1)
Advanced Tab	173	(1)
Remote Connectivity Tools	173	(6)
Remote Desktop	173	(3)
Remote Assistance	176	(3)
Summary	179	(1)
Exam Essentials	180	(2)
Review Questions	182	(3)
Answers to Review Questions	185	(2)
Part II Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System	187	(226)
Configuring and Troubleshooting Applications	189	(48)
Microsoft Office	191	(22)
Installing Microsoft Office	191	(5)
Configuring, Managing, and Troubleshooting Microsoft Office Applications	196	(9)
Configuring and Troubleshooting Outlook E-mail Accounts for Clients	205	(8)
Internet Explorer	213	(5)
Programs	213	(1)
Content	214	(3)
Privacy	217	(1)
Advanced	218	(1)
Outlook Express	218	(4)
Configuring and Troubleshooting Outlook Express for E-mail Accounts	218	(2)
Configuring and Troubleshooting Outlook Express for Newsgroups	220	(2)
Application Support	222	(5)
Backward Compatibility	223	(4)
Multiuser and Multi-boot Configuration	227	(1)
Summary	227	(2)
Exam Essentials	229	(2)
Review Questions	231	(3)
Answers to Review Questions	234	(3)
Resolving Usability Issues	237	(44)
Microsoft Office	238	(11)
Microsoft Office Customization	239	(1)
Interpreting Microsoft Office Error Messages	239	(10)
Internet Explorer	249	(7)
Internet Explorer Settings	250	(5)
Interpreting Error Messages in Internet Explorer	255	(1)
Outlook Express	256	(7)
Outlook Express Settings	256	(6)
Interpreting Outlook Express Error Messages	262	(1)
Operating System Features	263	(10)
Configuring Operating System Features	263	(8)
Interpreting Error Messages Related to the Operating System	271	(2)
Summary	273	(1)
Exam Essentials	273	(2)
Review Questions	275	(3)
Answers to Review Questions	278	(3)
Resolving Application Customization Issues	281	(54)
Customizing Office Applications	283	(28)
Customizing Toolbars	283	(8)
Configuring Proofing Tools	291	(5)
Managing Outlook Data	296	(15)
Customizing Internet Explorer	311	(3)
Saving a Password for a Website	311	(1)
Organizing Favorites	312	(1)
Customizing the Internet Explorer Toolbar	313	(1)
Customizing Outlook Express	314	(4)
Outlook Express Identities	314	(2)
Import and Export Tools	316	(1)
Customizing the Outlook Express Toolbar	317	(1)
Customizing Windows XP Settings	318	(11)
Customizing the Start Menu and Taskbar	318	(4)
Customizing Regional Settings	322	(2)
Customizing Operating System Fonts	324	(2)
Customizing Folder Settings	326	(3)
Summary	329	(1)
Exam Essentials	330	(1)
Review Questions	331	(3)
Answers to Review Questions	334	(1)
Configuring and Troubleshooting Connectivity for Applications	335	(46)
Name Resolution	337	(12)
Types of Names and Addresses Used by Computers	337	(3)
Types of Services and Files That Are Used to Resolve Names	340	(9)
Network Adapter Configuration	349	(1)
IP Address	349	(1)
Subnet Mask	350	(1)
Default Gateway	350	(1)
LAN and Routing and Remote Access Configuration	350	(11)
LAN Configuration	351	(4)
Remote Access Server Configuration for Clients	355	(6)
Firewall Configuration	361	(1)
Locally Attached Devices	362	(12)
Printers and Faxes	363	(7)
Scanners and Cameras	370	(4)
Summary	374	(1)
Exam Essentials	375	(2)
Review Questions	377	(3)
Answers to Review Questions	380	(1)
Configuring Application Security	381	(32)
Problems Related to Permissions	383	(4)
Security Incidents	387	(16)
Viruses	387	(3)
Security Updates and Patches	390	(13)
Application Security	403	(3)
Summary	406	(1)
Exam Essentials	407	(1)
Review Questions	408	(3)
Answers to Review Questions	411	(2)
Glossary	413	(16)
Index	429