MCDST Self-Paced Training Kit (Exam 70-272) Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP

by Northrup, Tony; Glenn, Walter

• ISBN13: 9780735622210
• ISBN10: 0735622213
• Edition: 1st
• Format: Paperback
• Copyright: 2005-09-28
• Publisher: Microsoft Press

Summary

Help maximize your performance on Exam 70-272, one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one training kit. Fully updated for Windows XP Service Pack 2, this kit packs the tools and features exam candidates want mostincluding in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.

Author Biography

Walter Glenn, MCDST, MCSE, and Microsoft Certified Trainer, is a technology consultant, teacher, and writer Tony Northrup, MCSE, CISPP, and MVP, is a networking consultant and author

Table of Contents

Acknowledgments	xxv
About This Book	xxvii
Intended Audience	xxvii
Prerequisites	xxviii
About the CD-ROM	xxviii
Features of This Book	xxix
Part 1: Learn at Your Own Pace	xxix
Part 2: Prepare for the Exam	xxix
Informational Notes	xxx
Notational Conventions	xxxi
Keyboard Conventions	xxxi
Getting Started	xxxii
Software Requirements	xxxii
Hardware Requirements	xxxii
Setup Instructions	xxxii
The Microsoft Certified Professional Program	xxxiv
Certifications	xxxiv
Requirements for Becoming a Microsoft Certified Professional	xxxv
Technical Support	xxxvi
Evaluation Edition Software Support	xxxvi
Part 1 Learn at Your Own Pace
Introduction to Desktop Support	3
Why This Chapter Matters	3	(1)
Before You Begin	3	(2)
Lesson 1: Introduction to Supporting Users	5	(5)
The End User's Level of Expertise	5	(2)
Traits of a Good Desktop Support Technician	7	(1)
Lesson Review	8	(1)
Lesson Summary	9	(1)
Lesson 2: Overview of Corporate Environments	10	(8)
Types of Networks	10	(2)
Tier Structure	12	(1)
Job Titles and Requirements	13	(1)
Practice: Identifying Tasks in a Corporate Environment	14	(1)
Lesson Review	15	(1)
Lesson Summary	16	(2)
Lesson 3: Overview of Noncorporate Environments	18	(3)
Telephone Call Centers	18	(1)
Repair Shops and Private Businesses	19	(1)
Internet Service Providers	19	(1)
Lesson Review	20	(1)
Lesson Summary	21	(1)
Case Scenario Exercises	21	(1)
Scenario 1.1	21	(1)
Scenario 1.2	21	(1)
Chapter Summary	22	(1)
Exam Highlights	23	(1)
Key Points	23	(1)
Key Terms	23	(1)
Questions and Answers	24
Resolving a Service Call	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Knowing What to Ask	2	(5)
Asking Who, When, What, Why, and How	2	(2)
Reproducing the Problem	4	(1)
Lesson Review	5	(1)
Lesson Summary	6	(1)
Lesson 2: Determining a Solution	7	(17)
Understanding General Troubleshooting Procedures	7	(2)
Locating the Answers	9	(8)
Working Through Possible Solutions	17	(3)
Practice: Determining a Solution	20	(2)
Lesson Review	22	(1)
Lesson Summary	23	(1)
Lesson 3: Informing and Teaching the End User	24	(8)
Explaining the Problem and Solution to the End User	24	(2)
Helping the User Solve Problems with Online Help and Support	26	(2)
Teaching Common Maintenance Tasks	28	(2)
Practice: Exploring the Windows Troubleshooters	30	(1)
Lesson Review	31	(1)
Lesson Summary	32	(1)
Case Scenario Exercises	32	(1)
Scenario 2.1	32	(1)
Scenario 2.2	33	(1)
Chapter Summary	33	(1)
Exam Highlights	34	(1)
Key Points	34	(1)
Key Terms	34	(1)
Questions and Answers	35
Troubleshooting the Operating System	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	2	(1)
Lesson 1: Resolving Taskbar and Start Menu Issues	3	(18)
Common Start Menu and Taskbar Requests	3	(1)
Troubleshooting the Notification Area	4	(4)
Locking and Unlocking the Taskbar	8	(1)
Grouping Similar Items and Enabling Quick Launch	8	(2)
Troubleshooting a Locked, Hidden, or Missing Taskbar	10	(2)
Configuring Taskbar Toolbars	12	(1)
Troubleshooting the Start Menu	13	(3)
Troubleshooting the Classic Start Menu	16	(1)
Practice: Resolve Taskbar and Start Menu Issues	17	(2)
Lesson Review	19	(1)
Lesson Summary	20	(1)
Lesson 2: Customizing Regional and Language Settings	21	(7)
Regional and Language Settings	21	(1)
Configuring Correct Currency, Time, and Date	22	(1)
Configuring Input Languages	23	(1)
Troubleshooting Language-Related Problems	24	(1)
Practice: Configure Language Options	25	(1)
Lesson Review	26	(1)
Lesson Summary	27	(1)
Lesson 3: Customizing Folder Options	28	(5)
Configuring Folder Options	28	(1)
Troubleshooting Folder View Settings	29	(1)
Adopting Best Practices	30	(1)
Practice: Configure Folder Options	30	(1)
Lesson Review	31	(1)
Lesson Summary	32	(1)
Lesson 4: Troubleshooting Issues with File Associations	33	(7)
Understanding Common File Types	33	(1)
Changing the Default Way That a File Type Opens	34	(1)
Changing the Way That a File Type Opens One Time	35	(1)
Troubleshooting File Associations	36	(1)
Practice: Configure File Associations	37	(1)
Lesson Review	38	(1)
Lesson Summary	39	(1)
Lesson 5: Using the Windows XP Troubleshooting Tools	40	(8)
Commonly Used Troubleshooting Tools	40	(6)
Practice: Explore Windows Troubleshooting Tools	46	(1)
Lesson Review	47	(1)
Lesson Summary	47	(1)
Case Scenario Exercises	48	(1)
Scenario 3.1	48	(1)
Scenario 3.2	49	(1)
Troubleshooting Lab	49	(1)
Exercise 1: Run Check Disk and Fix Errors	49	(1)
Exercise 2: Defragment a Disk	50	(1)
Chapter Summary	50	(1)
Exam Highlights	51	(2)
Key Points	51	(1)
Key Terms	52	(1)
Questions and Answers	53
Microsoft Outlook and Outlook Express	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	2	(1)
Lesson 1: Configuring E-Mail Accounts	3	(22)
Understanding E-Mail Protocols	3	(1)
Creating Accounts	3	(6)
Connecting to an Exchange Server Account	9	(1)
Working with Address Books and Messages	10	(4)
Using Outlook Express	14	(4)
Practice: Set Up and Configure E-Mail Accounts	18	(4)
Lesson Review	22	(2)
Lesson Summary	24	(1)
Lesson 2: Configuring Newsreader Settings	25	(6)
Setting Up Outlook News as the Default News Client	25	(1)
Adding a Newsgroup	26	(1)
Common Newsgroup Service Calls	27	(2)
Practice: Configure Newsreader Settings	29	(1)
Lesson Review	30	(1)
Lesson Summary	30	(1)
Lesson 3: Maintaining Outlook	31	(9)
Emptying the Deleted Items Folder on Exit	31	(1)
AutoArchive	32	(1)
Mailbox Cleanup	33	(2)
Junk E-Mail Options	35	(1)
Blocking HTML Content in Outlook	36	(1)
Practice: Configure Outlook Maintenance Settings	37	(1)
Lesson Review	38	(1)
Lesson Summary	39	(1)
Lesson 4: Troubleshooting Outlook	40	(4)
Resolving an Incorrect Name or E-Mail Address	40	(1)
Common Interface Problems	41	(1)
Practice: Test Outlook 2003 Account Settings	42	(1)
Lesson Review	43	(1)
Lesson Summary	43	(1)
Lesson 5: Resolving Common User Requests in Outlook	44	(6)
Leaving a Copy of E-Mail on the Server	44	(1)
Configuring Composition Options	45	(1)
The .iaf File	46	(1)
Practice: Resolve Common Outlook User Requests	47	(1)
Lesson Review	48	(1)
Lesson Summary	49	(1)
Case Scenario Exercises	50	(1)
Scenario 4.1	50	(1)
Scenario 4.2	50	(1)
Troubleshooting Lab	51	(1)
Chapter Summary	52	(1)
Exam Highlights	53	(1)
Key Points	53	(1)
Key Terms	53	(1)
Questions and Answers	54
Supporting Microsoft Internet Explorer	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Personalizing Internet Explorer	2	(15)
Configuring Accessibility	2	(3)
Using the Profile Assistant	5	(1)
Configuring Languages	5	(1)
Resolving Common Interface Requests	6	(7)
Practice: Personalize Internet Explorer	13	(2)
Lesson Review	15	(1)
Lesson Summary	16	(1)
Lesson 2: Maintaining Internet Explorer	17	(13)
Controlling Temporary Files	17	(6)
Configuring Cookie Use in Internet Explorer	23	(4)
Practice: Maintain Internet Explorer	27	(1)
Lesson Review	28	(1)
Lesson Summary	29	(1)
Lesson 3: Troubleshooting Internet Explorer	30	(16)
Resolving Common User Requests	30	(6)
Troubleshooting Security Zones	36	(4)
Resolving Problems with Viewing Web Pages	40	(4)
Practice: Configure Security Zones in Internet Explorer	44	(1)
Lesson Review	45	(1)
Lesson Summary	46	(1)
Case Scenario Exercises	46	(1)
Scenario 5.1	46	(1)
Scenario 5.2	47	(1)
Troubleshooting Lab	47	(1)
Chapter Summary	48	(1)
Exam Highlights	48	(2)
Key Points	48	(1)
Key Terms	49	(1)
Questions and Answers	50
Installing and Configuring Office Applications	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	2	(1)
Lesson 1: Preparing for an Office Installation	3	(10)
Verifying Compatibility	3	(1)
Meeting Minimum Requirements	4	(2)
Using Program Compatibility Options	6	(3)
Using System Restore	9	(1)
Practice: Prepare for an Office 2003 Installation	10	(1)
Lesson Review	11	(1)
Lesson Summary	12	(1)
Lesson 2: Installing Office 2003	13	(10)
General Installation Concepts	13	(6)
Troubleshooting Common Installation Problems	19	(1)
Using Log Files	20	(1)
Practice: Install Microsoft Office 2003	21	(1)
Lesson Review	21	(1)
Lesson Summary	22	(1)
Lesson 3: Personalizing Office Features	23	(14)
Adding, Removing, and Customizing Toolbars	23	(3)
Further Customizing Menus, Toolbars, and Their Commands	26	(3)
Customizing Using the Options Dialog Box	29	(5)
Practice: Personalize Office Features	34	(1)
Lesson Review	35	(1)
Lesson Summary	36	(1)
Lesson 4: Configuring Proofing Tools	37	(10)
Proofing in Other Languages	37	(2)
AutoSummarize	39	(1)
Understanding Templates	40	(1)
Spelling and Grammar	41	(4)
Practice: Configure Proofing Tools	45	(1)
Lesson Review	46	(1)
Lesson Summary	47	(1)
Case Scenario Exercises	47	(2)
Scenario 6.1	47	(1)
Scenario 6.2	48	(1)
Troubleshooting Lab	49	(1)
Chapter Summary	49	(1)
Exam Highlights	50	(1)
Key Points	50	(1)
Key Terms	50	(1)
Questions and Answers	51
Troubleshooting Office Applications	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	2	(1)
Lesson 1: Supporting Word 2003	3	(17)
Missing Toolbars, Features, and Components	3	(5)
Text Formatting	8	(3)
Embedded and Linked Objects	11	(3)
Recovering Lost Files	14	(2)
Practice: Configure and Troubleshoot Word 2003	16	(2)
Lesson Review	18	(1)
Lesson Summary	19	(1)
Lesson 2: Supporting Excel 2003	20	(14)
Calculations	20	(5)
Working with Macros	25	(4)
Recovering Lost Files	29	(1)
Practice: Configuring and Supporting Excel 2003	30	(2)
Lesson Review	32	(1)
Lesson Summary	33	(1)
Lesson 3: Supporting PowerPoint 2003	34	(4)
Sharing Presentations	34	(1)
Recovering Lost Files	35	(1)
Lesson Review	36	(1)
Lesson Summary	37	(1)
Lesson 4: Troubleshooting Outlook Express	38	(8)
Attachments	38	(3)
International Settings and Encoding	41	(1)
Other Common Issues	42	(1)
Recovering Lost E-Mail	42	(1)
Practice: Troubleshooting Outlook Express	43	(1)
Lesson Review	44	(1)
Lesson Summary	45	(1)
Lesson 5: Troubleshooting Outlook 2003	46	(6)
Resolving Issues with the Calendar	46	(1)
Resolving Issues with Contacts	47	(1)
Resolving Issues with Tasks	48	(1)
Resolving Issues with the Journal	48	(1)
Recovering Lost E-Mail	49	(3)
Lesson Review	52	(1)
Lesson Summary	52	(1)
Case Scenario Exercises	52	(2)
Scenario 7.1	53	(1)
Scenario 7.2	53	(1)
Troubleshooting Lab	54	(1)
Chapter Summary	55	(1)
Exam Highlights	55	(2)
Key Points	56	(1)
Key Terms	56	(1)
Questions and Answers	57
Common Connectivity Problems	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	2	(1)
Lesson 1: Resolving Physical Connectivity Issues	3	(7)
Checking Connections	3	(1)
Troubleshooting Installed Hardware	4	(4)
Lesson Review	8	(1)
Lesson Summary	9	(1)
Lesson 2: Resolving Network Configuration Issues	10	(21)
Troubleshooting Modem Connections	10	(2)
Troubleshooting Cable and DSL Connections	12	(2)
Troubleshooting Workgroup Connections	14	(5)
Troubleshooting Domain Connections	19	(7)
Practice: Resolve Network Configuration Issues	26	(3)
Lesson Review	29	(1)
Lesson Summary	30	(1)
Lesson 3: Resolving Complex Networking Issues	31	(9)
Using ping	31	(3)
Using ipconfig / all	34	(1)
Using net view	35	(1)
Using tracert	36	(1)
Using pathping	36	(1)
Practice: Use Network Troubleshooting Tools	36	(2)
Lesson Review	38	(1)
Lesson Summary	39	(1)
Lesson 4: Resolving Name-Resolution Issues	40	(6)
Understanding DNS Issues	40	(2)
WINS	42	(1)
LMHOSTS	43	(1)
HOSTS	44	(1)
Lesson Review	44	(1)
Lesson Summary	45	(1)
Lesson 5: Troubleshooting Internet Connection Sharing	46	(2)
Configuring Internet Connection Sharing	46	(1)
ICS Limitations	47	(1)
Troubleshooting ICS	47	(1)
Lesson Review	48	(1)
Lesson Summary	48	(1)
Case Scenario Exercises	48	(1)
Scenario 8.1	48	(1)
Scenario 8.2	49	(1)
Troubleshooting Lab	49	(1)
Chapter Summary	50	(1)
Exam Highlights	50	(2)
Key Points	50	(1)
Key Terms	51	(1)
Questions and Answers	52
Security and Security Permissions	1	(1)
Why This Chapter Matters	1	(1)
Lesson 1: Understanding Security Permissions	2	(18)
Working with Windows XP Simple File Sharing	2	(4)
Working with Shared Folders	6	(3)
Working with NTFS Permissions	9	(3)
When Both Share and NTFS Permissions Exist	12	(1)
Built-in Local Groups and Their Privileges	13	(2)
Practice: Configure Security Permissions	15	(3)
Lesson Review	18	(1)
Lesson Summary	19	(1)
Lesson 2: Troubleshooting Group Membership	20	(3)
When Users Are Members of More than One Group	20	(1)
Changes in Group Membership	21	(1)
Practice: Add a User to the Backup Operators Group	21	(1)
Lesson Review	22	(1)
Lesson Summary	22	(1)
Lesson 3: Troubleshooting Local Security Settings	23	(11)
Understanding Local Security Settings	23	(1)
Account Policies	24	(4)
Local Security Policies	28	(2)
Practice: Configure Local Security Settings	30	(2)
Lesson Review	32	(1)
Lesson Summary	33	(1)
Lesson 4: Understanding Group Policy	34	(5)
Understanding Group Policy	34	(1)
Group Policy Settings in a Workgroup	34	(2)
Group Policy Settings in a Domain	36	(1)
Troubleshooting Group Policy	36	(2)
Practice: Configure Group Policy in a Workgroup	38	(1)
Lesson Review	38	(1)
Lesson Summary	39	(1)
Case Scenario Exercises	39	(1)
Scenario 9.1	39	(1)
Scenario 9.2	40	(1)
Troubleshooting Lab	40	(1)
Chapter Summary	41	(1)
Exam Highlights	42	(1)
Key Points	42	(1)
Key Terms	42	(1)
Questions and Answers	43
Protecting the Computer	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Updating Windows and Microsoft Office	2	(7)
Configuring Automatic Updates in Windows XP	2	(1)
Using the Microsoft Update Site	3	(1)
High Priority Updates	4	(1)
Software Optional Updates	5	(1)
Hardware Optional Updates	6	(1)
Practice: Updating Windows XP	7	(1)
Lesson Review	7	(1)
Lesson Summary	8	(1)
Lesson 2: Configuring Windows Firewall	9	(15)
Understanding Windows Firewall	9	(1)
How to Enable or Disable Windows Firewall for all Network Connections	10	(1)
How to Enable or Disable Windows Firewall for a Specific Network Connection	11	(1)
Windows Firewall Advanced Options	12	(8)
Troubleshooting Windows Firewall	20	(1)
Practice: Configure Windows Firewall	21	(1)
Lesson Review	22	(1)
Lesson Summary	23	(1)
Lesson 3: Troubleshooting Virus Attacks	24	(7)
Virus Scanning Software	24	(2)
Updating Virus Scanning Software	26	(1)
Managing Antivirus Programs with Security Center	26	(1)
Taking Notice of Common Signs	27	(1)
Recovering from a Virus	28	(1)
Lesson Review	29	(1)
Lesson Summary	30	(1)
Lesson 4: Using Microsoft Baseline Security Analyzer	31	(3)
Downloading MBSA	31	(1)
Practice: Install and Run MBSA	32	(1)
Lesson Review	33	(1)
Lesson Summary	33	(1)
Case Scenario Exercises	34	(1)
Scenario 10.1	34	(1)
Scenario 10.2	34	(1)
Troubleshooting Lab	35	(1)
Chapter Summary	35	(1)
Exam Highlights	36	(1)
Key Points	36	(1)
Key Terms	36	(1)
Questions and Answers	37
Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers	1	(1)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Working with Multiuser Computers	2	(6)
Understanding User Accounts	2	(1)
Using a Shared Computer	3	(2)
Configuring Access to Applications	5	(1)
Practice: Add a User Account to a Computer	6	(1)
Lesson Review	6	(1)
Lesson Summary	7	(1)
Lesson 2: Working with Multiple Boot Computers	8	(11)
Understanding Disk Partitions	8	(2)
Understanding File Systems and File System Access	10	(3)
Troubleshooting Permission Problems	13	(2)
Installing and Accessing Applications	15	(2)
Practice: Configure Boot Options on a Multiple Boot Computer	17	(1)
Lesson Review	18	(1)
Lesson Summary	19	(1)
Case Scenario Exercises	19	(1)
Scenario 11.1	19	(1)
Scenario 11.2	20	(1)
Troubleshooting Lab	20	(1)
Scenario	20	(1)
Chapter Summary	21	(1)
Exam Highlights	21	(2)
Key Points	21	(1)
Key Terms	22	(1)
Questions and Answers	23
Resolving Issues with Locally Attached Devices	1	(2)
Why This Chapter Matters	1	(1)
Before You Begin	1	(1)
Lesson 1: Understanding Connection Types	2	(8)
Understanding Ports and Connectors	2	(4)
Troubleshooting Ports and Connections	6	(2)
Practice: Configure Ports	8	(1)
Lesson Review	9	(1)
Lesson Summary	9	(1)
Lesson 2: Resolving Issues with Handheld Devices	10	(4)
Understanding Personal Digital Assistants	10	(1)
Smart Displays	11	(1)
Tablet PCs	11	(1)
Installing Software for Handheld Devices	12	(1)
Troubleshooting Handheld Devices	12	(1)
Lesson Review	13	(1)
Lesson Summary	14	(1)
Case Scenario Exercises	14	(1)
Scenario 12.1	14	(1)
Scenario 12.2	15	(1)
Troubleshooting Lab	15	(1)
Chapter Summary	16	(1)
Exam Highlights	16	(2)
Key Points	16	(1)
Key Terms	17	(1)
Questions and Answers	18
Part 2 Prepare for the Exam
Configuring and Troubleshooting Applications (1.0)	3
Tested Skills and Suggested Practices	3	(2)
Further Reading	5	(2)
Objective 1.1 Configure and Troubleshoot Office Applications	7	(7)
Objective 1.1 Questions	8	(3)
Objective 1.1 Answers	11	(3)
Objective 1.2 Configure and Troubleshoot Internet Explorer	14	(8)
Objective 1.2 Questions	15	(4)
Objective 1.2 Answers	19	(3)
Objective 1.3 Configure and Troubleshoot Outlook Express	22	(10)
Objective 1.3 Questions	23	(5)
Objective 1.3 Answers	28	(4)
Objective 1.4 Configure the Operating System to Support Applications	32
Objective 1.4 Questions	33	(5)
Objective 1.4 Answers	38
Resolving Issues Related to Usability (2.0)	1	(1)
Tested Skills and Suggested Practices	1	(2)
Further Reading	3	(2)
Objective 2.1 Resolve Issues Related to Office Application Support Features	5	(5)
Objective 2.1 Questions	6	(2)
Objective 2.1 Answers	8	(2)
Objective 2.2 Resolve Issues Related to Internet Explorer Support Features	10	(7)
Objective 2.2 Questions	11	(3)
Objective 2.2 Answers	14	(3)
Objective 2.3 Resolve Issues Related to Outlook Express Features	17	(5)
Objective 2.3 Questions	18	(2)
Objective 2.3 Answers	20	(2)
Objective 2.4 Resolve Issues Related to Operating System Features	22
Objective 2.4 Questions	23	(5)
Objective 2.4 Answers	28
Resolving Issues Related to Application Customization (3.0)	1	(1)
Tested Skills and Suggested Practices	2	(1)
Further Reading	3	(2)
Objective 3.1 Resolve Issues Related to Customizing an Office Application	5	(6)
Objective 3.1 Questions	6	(3)
Objective 3.1 Answers	9	(2)
Objective 3.2 Resolve Issues Related to Customizing Internet Explorer	11	(7)
Objective 3.2 Questions	12	(3)
Objective 3.2 Answers	15	(3)
Objective 3.3 Resolve Issues Related to Customizing Outlook Express	18	(5)
Objective 3.3 Questions	19	(2)
Objective 3.3 Answers	21	(2)
Objective 3.4 Resolve Issues Related to Customizing the Operating System to Support Applications	23
Objective 3.4 Questions	24	(2)
Objective 3.4 Answers	26
Configuring and Troubleshooting Connectivity for Applications (4.0)	1	(1)
Tested Skills and Suggested Practices	1	(2)
Further Reading	3	(2)
Objective 4.1 Identify and Troubleshoot Name-Resolution Problems	5	(4)
Objective 4.1 Questions	6	(1)
Objective 4.1 Answers	7	(2)
Objective 4.2 Identify and Troubleshoot Network Adapter Configuration Problems	9	(4)
Question 4.2 Questions	10	(1)
Objective 4.2 Answers	11	(2)
Objective 4.3 Identify and Troubleshoot LAN and Routing and Remote Access Configuration Problems	13	(8)
Objective 4.3 Questions	14	(4)
Objective 4.3 Answers	18	(3)
Objective 4.4 Identify and Troubleshoot Network Connectivity Problems Caused by the Firewall Configuration	21	(7)
Objective 4.4 Questions	22	(3)
Objective 4.4 Answers	25	(3)
Objective 4.5 Identify and Troubleshoot Problems with Locally Attached Devices	28
Objective 4.5 Questions	29	(2)
Objective 4.5 Answers	31
Configuring Application Security (5.0)	1	(1)
Tested Skills and Suggested Practices	1	(1)
Further Reading	2	(2)
Objective 5.1 Identify and Troubleshoot Problems Related to Security Permissions	4	(3)
Objective 5.1 Questions	5	(1)
Objective 5.1 Answers	6	(1)
Objective 5.2 Identify and Respond to Security Incidents	7	(4)
Objective 5.2 Questions	8	(1)
Objective 5.2 Answers	9	(2)
Objective 5.3 Manage Application Security Settings	11
Objective 5.3 Questions	12	(1)
Objective 5.3 Answers	13
Glossary	1	(1)
Index	1