Self-Paced Training Kit (Exam 70-685) Windows 7 Enterprise Desktop Support Technician (MCITP)

by Mackin, J.C.; Northrup, Tony

• ISBN13: 9780735627093
• ISBN10: 0735627096
• Edition: 1st
• Format: Paperback
• Copyright: 2010-03-15
• Publisher: Microsoft Press

Summary

Announcing an all-new SELF-PACED TRAINING KIT designed to help maximize your performance on 70-685, the required exam for the new MCITP certification: WINDOWS(R) 7, ENTERPRISE DESKTOP SUPPORT TECHNICIAN. This 2-in-1 kit includes the official Microsoft(R) study guide, plus practice testson CD to help you assess your skills. It comes packed with the tools and features exam candidates want most-including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from expert, exam-certified authors; and customizable testing options. Italso provides real-world scenarios, case study examples, and troubleshooting labs to give you the skills and expertise you can use on the job. Work at your own pace through the lessons and lab exercises. The official study guide covers identifying and resolving desktop application, networking, security,and performance issues; supporting mobile users; and providing support for hardware failures.Then assess yourself using the 200 practice questions on CD, featuring multiple customizable testing options to meet your specific needs. Choose timed or untimed testing mode, generate random tests, or focuson discrete objectives. You get detailed explanations for right and wrong answers-including pointers back to the book for further study. You also get an exam discount voucher-making this kit an exceptional value and a great career investment.

Author Biography

TONY NORTHRUP, MCTS, MCSE, CISSP, and Microsoft MVP, is a consultant and author. He’s written several SELF-PACED TRAINING KITS, including Exam 70-622, and coauthored Windows Vista Resource Kit and Windows Server« 2008 Networking and Network Access Protection (NAP).

Table of Contents

Acknowledgments

Introduction

Hardware Requirements

Practice Setup Instructions

Using the Companion CD

Microsoft Certified Professional Program

Support for This Book

We Want to Hear from You;

Troubleshooting Hardware Failures

Before You Begin

Lesson 1: Using Windows 7 Hardware Troubleshooting Tools

Lesson 2: Troubleshooting Hardware Components

Chapter Review

Chapter Summary

Key Terms

Case Scenarios

Suggested Practices

Take a Practice Test;

Networking

Before You Begin

Lesson 1: Troubleshooting Network Connectivity

Lesson 2: Troubleshooting Name Resolution

Lesson 3: Troubleshooting Wireless Networks

Chapter Review

Chapter Summary

Key Terms

Case Scenarios

Suggested Practices

Take a Practice Test;

Printers

Before You Begin

Lesson 1: Troubleshooting Network Printers

Chapter Review

Chapter Summary

Key Terms

Case Scenarios

Suggested Practices

Take a Practice Test;

Security

Before You Begin

Lesson 1: Authenticating Users

Lesson 2: Configuring and Troubleshooting Internet Explorer Security

Lesson 3: Using Encryption to Control Access to Data

Chapter Review

Chapter Summary

Key Terms

Case Scenarios

Suggested Practices

Take a Practice Test;

Protecting Client Systems

Before You Begin

Lesson 1: Resolving Malware Issues

Chapter Review

Chapter Summary

Key Terms

Case Scenario

Suggested Practices

Take a Practice Test;

Understanding and Troubleshooting Remote Access Connections

Before You Begin

Lesson 1: Understanding VPN Client Connections

Lesson 2: Understanding DirectAccess Client Connections

Chapter Review

Chapter Summary

Key Terms

Case Scenarios

Suggested Practices

Take a Practice Test;

Updates

Before You Begin

Lesson 1: Updating Software

Chapter Review

Chapter Summary

Key Terms

Case Scenarios

Suggested Practices

Take a Practice Test;

Performance

Before You Begin

Lesson 1: Forwarding Events

Lesson 2: Troubleshooting Performance Problems

Chapter Review

Chapter Summary

Key Terms

Case Scenarios

Suggested Practices

Take a Practice Test;

Troubleshooting Software Issues

Before You Begin

Lesson 1: Understanding and Resolving Installation Failures

Lesson 2: Resolving Software Configuration and Compatibility Issues

Chapter Review

Chapter Summary

Key Terms

Case Scenarios

Suggested Practices

Take a Practice Test

Configuring Windows Firewall

Understanding Windows Firewall

Understanding Network Locations

Understanding Firewall Profiles

Creating Inbound Exceptions

Creating Inbound Exceptions in Group Policy

Troubleshooting Windows Firewall

Managing User Files and Settings

Managing Offline Files

Managing Data for Roaming Users

Key Terms

Configuring Startup and Troubleshooting Startup Issues

What's New with Windows Startup

Understanding the Startup Process

Important Startup Files

How to Configure Startup Settings

The Process of Troubleshooting Startup

Troubleshooting Hardware, Driver, and Disk Issues

Windows 7 Improvements for Hardware and Driver Troubleshooting

The Process of Troubleshooting Hardware Issues

How to Diagnose Hardware Problems

How to Use Built-In Diagnostics

How to Troubleshoot Disk Problems

How to Troubleshoot Driver Problems

How to Use System Restore

How to Troubleshoot USB Problems

How to Troubleshoot Bluetooth Problems

Troubleshooting Tools

Troubleshooting Network Issues

Tools for Troubleshooting

The Process of Troubleshooting Network Problems

Troubleshooting Stop Messages

Stop Message Overview

Memory Dump Files

Being Prepared for Stop Errors

Hardware Malfunction Messages

Stop Message Checklist

Answers

Lesson Review Answers

Case Scenario Answers

Lesson Review Answers

Case Scenario Answers

Lesson Review Answers

Case Scenario Answers

Lesson Review Answers

Case Scenario Answers

Lesson Review Answers

Case Scenario Answers

Lesson Review Answers

Case Scenario Answers

Lesson Review Answers

Case Scenario Answers

Lesson Review Answers

Case Scenario Answers

Lesson Review Answers

Case Scenario Answers

Glossary

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