The Mediation Process Practical Strategies for Resolving Conflict

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  • Edition: 3rd
  • Format: Paperback
  • Copyright: 4/30/2003
  • Publisher: Jossey-Bass
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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.


Since it was first published in 1986, The Mediation Process has become a landmark resource for mediation practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. This thoroughly revised and expanded third edition has been updated to include coverage of the most contemporary issues in mediation practice and to provide updated bibliographical resources.

Author Biography

Christopher W. Moore is a founding partner in CDR Associates, a mediation, conflict management, and training firm based in Colorado with clients worldwide. In addition to working with companies and many levels of government in the United States, Moore has conducted training programs in countries such as Indonesia, Russia, Guatemala, and South Africa.

Table of Contents

Part One: Understanding Dispute Resolution and Mediation.
1.Approaches to Managing and Resolving Conflict.
2.How Mediation Works.
Part Two: Laying the Groundwork for Effective Mediation 3 Managing Initial Contacts with the Disputing Parties.@

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