Foreword | viii | ||||
Part I: Overview | 1 | (18) | |||
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3 | (10) | |||
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13 | (6) | |||
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Part II: The Challenge of Creating an Electronic Government | 19 | (18) | |||
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21 | (8) | |||
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29 | (8) | |||
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Part III: The Challenge of Reforming Regulations | 37 | (10) | |||
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39 | (8) | |||
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Part IV: The Challenge of Revitalizing Public Service | 47 | (42) | |||
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49 | (6) | |||
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55 | (8) | |||
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63 | (8) | |||
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71 | (10) | |||
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81 | (8) | |||
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Part V: The Challenge of Implementing Performance Management | 89 | (77) | |||
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91 | (10) | |||
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101 | (8) | |||
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109 | (8) | |||
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117 | (8) | |||
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125 | (10) | |||
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135 | (6) | |||
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141 | (8) | |||
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149 | (8) | |||
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157 | (9) | |||
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Appendix I: Key Contact Information | 166 | (3) | |||
Appendix II: Websites of Participating Organizations | 169 | (2) | |||
About The PricewaterhouseCoopers Endowment for The Business of Government | 171 |
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