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The classic, best-selling communication skills book,Messages, helps readers build their communication skills in all areas of life. This guide helps readers become adept in active listening, reading body language, identifying communication styles, conflict resolution, public speaking, and more.
Matthew McKay, Ph.D., is a professor at the Wright Institute in Berkeley, CA. Martha Davis, Ph.D., was a psychologist in the department of psychiatry at Kaiser Permanente Medical Center in Santa Clara, CA, for more than thirty years prior to her retirement. Patrick Fanning is a professional writer in the mental health field and coauthor of many psychology and communications titles.
Table of Contents
|Real Vs. Pseudo Listening|
|Blocks to Listening|
|Assessing Your Listening Blocks|
|Four Steps to Effective Listening|
|Listening for Couples|
|Rewards of Self-Disclosure|
|Blocks to Self-Disclosure|
|Optimal Levels of Self-Disclosure|
|Assessing Your Self-Disclosure|
|Practice in Self-Disclosure|
|The Four Kinds of Expression|
|Preparing Your Messages|
|Practicing Whole Messages|
|Rules for Effective Expression|
|Body Language||p. 59|
|Paralanguage and Metamessages||p. 70|
|The Elements of Paralanguage|
|Changing Your Paralanguage|
|Coping with Metamessages|
|Hidden Agendas||p. 80|
|The Eight Agendas|
|Purpose of the Agendas|
|Transactional Analysis||p. 89|
|Parent, Child, and Adult Messages|
|Analyzing Your Communications|
|Kinds of Transactions|
|Keeping Your Communications Clean|
|Clarifying Language||p. 104|
|Understanding a Model|
|Challenging the Limits of a Model|
|Challenging Distortions in a Model|
|Assertiveness Training||p. 125|
|Your Legitimate Rights|
|Three Communication Styles|
|Identifying Communication Styles|
|Your Assertiveness Goals|
|Combining Assertive Expression and Listening|
|Responding to Criticism|
|Special Assertive Strategies|
|Assertiveness Skills Practice|
|Fair Fighting||p. 150|
|Identifying Unfair Fighting Styles|
|Fair Fight Rules|
|Your Script for Change|
|Validation Strategies||p. 161|
|What Is Validation?|
|Why Does Validation Work?|
|What Validation Is Not|
|Components of Validation|
|Successful Validating Strategies|
|The Power of Validation|
|Four Stages of Negotiation|
|Dealing with Conflict|
|Rules of Principled Negotiation|
|When the Going Gets Tough|
|Approval and Disapproval in Prejudgment|
|Clarifying First Impressions|
|Making Contact||p. 205|
|Fear of Strangers|
|Guidelines for Making Contact|
|The Art of Conversation|
|Putting It All Together|
|Couples Skills||p. 223|
|What Makes a Good Relationship?|
|Keeping Your Relationship Strong|
|Communicating with Children||p. 246|
|Joint Problem Solving|
|When to Let Go|
|When You Have to Say No|
|The Point Is...|
|Family Communications||p. 265|
|Family Communication Disorders|
|How to Keep Family Communications Healthy|
|Influencing Others||p. 285|
|Ineffective Strategies for Influencing Change|
|Effective Strategies for Influencing Others|
|Your Plan for Influencing Change|
|Lisa's Plan for Influencing Change|
|Public Speaking||p. 295|
|Defining Your Purpose|
|Outlining the Subject|
|Dealing with Stage Fright|
|Clarifying What You Want|
|If You Are the Interviewer|
|If You Are the Interviewee|
|Recommended Reading||p. 343|
|Table of Contents provided by Ingram. All Rights Reserved.|