Microsoft Dynamics Crm 4 Integration Unleashed

by Wolenik, Marc; Bhaiya, Rajya Vardhan

• ISBN13: 9780672330544
• ISBN10: 0672330547
• Edition: 1st
• Format: Paperback
• Copyright: 2009-10-27
• Publisher: Sams Publishing

Summary

The complete guide to integrating and extending Microsoft Dynamics CRM 4.0 with other essential business applications- Extend Dynamics CRM 4.0 with the features it doesn't contain: dashboarding, advanced reporting, 'deep-dive' analysis, and more.- Integrate Dynamics 4.0 with SharePoint, Office, Exchange, Communicator, Biztalk, Google maps, VoIP phone systems, PerformancePoint, Silverlight, Scribe, and more- Make available external applications that can be used directly and securely by customers. Virtually every organization that purchases Microsoft Dynamics CRM 4.0 will need to extend and integrate it with other business applications. Until now it has been difficult to find independent guidance for doing so successfully. In Microsoft Dynamics CRM 4 Integration Unleashed, two leading experts on Dynamics CRM integration cover all the techniques and best practices IT organizations need to successfully customize Dynamics CRM. This book focuses entirely on extending, customizing, and integrating Dynamics. Readers will find specific and detailed guidance for linking Dynamics CRM with other Microsoft and third-party products, including SharePoint, Office, Exchange, Communicator, PerformancePoint, BizTalk, SilverLight, VoIP phone systems, and both Google and MSN maps. The book also contains three full chapters on integration utilizing Scribe's powerful adapters and templates. The authors demonstrate how to extend Dynamics CRM 4.0 with features Microsoft hasn't added, including dashboarding, advanced reporting, custom/specialized integration, broader interoperability, and stronger 'deep-dive' data analysis. They also show how to safely make custom Dynamics CRM applications available directly to customers.

Author Biography

Marc J. Wolenik, MCP, PMP, MBS CRM, is founder and CEO of Webfortis, a consulting company and Microsoft Gold Certified Partner

specializing in solutions built with Dynamics CRM. He has extensive experience with CRM implementation, integration, and migration

and is deeply involved in building custom vertical solutions around the Dynamics platform.

 

Rajya Vardhan Bhaiya, MCP, MCSD, MCTS, is a software practice manager at ExtraTeam, a Microsoft Gold Certified

Partner. He has extensive experience supporting large-scale Fortune 500 applications that use and integrate Dynamics CRM, SharePoint,

and PerformancePoint. 

Table of Contents

Introduction

Extending Microsoft Dynamics CRM Explained

Infrastructure Design Considerations

Extending Microsoft Dynamics CRM internally

Extending Microsoft Dynamics CRM externally

MOSS - Microsoft Office SharePoint Server 2007

Performance Point

Digital Phone Integration

Silverlight

Office

Mapping Technologies

Microsoft CRM Accelerators

MOM (Microsoft Operations Manager)

Integrating with Visual Studio Team System

Biztalk Integration

Scribe Integration

Scribe

Scribe

Direction of CRM

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