The Office: Procedures and Technology

by Oliverio, Mary Ellen

• ISBN13: 9780538434751
• ISBN10: 0538434759
• Edition: 4th
• Format: Hardcover
• Copyright: 2002-04-11
• Publisher: Cengage Learning

Summary

The Office: Procedures and Technology is a comprehensive, higher-level Office Procedures text for high school students that focuses on the necessary skills for office workers. Skills range from using e-mail and the Internet to the use of integrated applications and office suites. The text has three types of feature boxes in each chapter: Professional Growth and Resources, providing information on professional organizations such as ARMA; Workplace Connections, comments from fictional business employees related to material presented in the chapter; and Focus On?offering information on current topics that need special attention.

Table of Contents

The Office In the Business World

The Office in a Changing Business World

Office Competencies

Communicating Effectively

Communicating in the Office

Managing Information to Enhance Productivity

Information, A Vital Business Resource

Communicating in Written Form

Communicating Via Presentation

Processing and Understanding Financial Information

Managing Time, Tasks, and Records

Time and Work station Management

Meetings and Travel

Records Management Systems

Managing Records

Mail and Telecommunications Systems

Processing Mail

Telephone Systems and Procedures

Telecommunications Systems

Personal and Career Development

Planning and Advancing Your Career

Working with Others

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