Office Skills

by Barrett, Charles Francis; Kimbrell, Grady; Gibson, Pattie

• ISBN13: 9780538434850
• ISBN10: 0538434856
• Edition: 3rd
• Format: Hardcover
• Copyright: 2002-04-10
• Publisher: Cengage Learning

Summary

Office Skills provides up-to-date, real-life, and valuable information for the office of tomorrow with an emphasis on practical applications, everyday skills and the knowledge needed to be successful. The text presents an overview of technological skills and examines attitudes and human relationships, highlighting the ?people skills? vital to a successful career.

Table of Contents

Preface	xii
About the Authors	xv
PART 1 YOUR PLACE IN THE MODERN OFFICE	1	(84)
The Office Environment	3	(18)
Career Opportunities in the Office	21	(18)
Your Attitude and Work	39	(20)
Getting Along with People	59	(26)
PART 2 TECHNICAL SKILLS AND KNOWLEDGE	85	(56)
Office Computer Systems	87	(20)
Network Systems and Telecommunications	107	(20)
Computer and Equipment Issues	127	(14)
PART 3 OFFICE SUPPORT SKILLS	141	(150)
Telephone Procedures	143	(20)
Filing and Managing Records	163	(24)
Processing Business Documents	187	(26)
Accounting and Other Financial Activities	213	(24)
Sending and Receiving Mail	237	(24)
Managing Office Activities	261	(30)
PART 4 COMMUNICATION AND PROBLEM-SOLVING SKILLS	291	(84)
Essentials of Office Communication	293	(24)
Communicating in a Changing Workplace	317	(18)
Business Math Skills	335	(20)
Communicating in Groups and Problem Solving	355	(20)
PART 5 EMPLOYMENT SKILLS	375	(374)
Choosing Your Office Career	377	(24)
Finding and Applying for a Job	401	(34)
On the Job: What to Expect	435	(30)
Moving Ahead Toward Your Career Goal	465
Reference Manual	1	(1)
Glossary	1	(1)
Index	1