Operations Management for Competitive Advanage with CD-ROM and PowerWeb

by Chase, Richard B.

• ISBN13: 9780072509618
• ISBN10: 0072509619
• Edition: 9th
• Format: Hardcover
• Copyright: 2001-04-09
• Publisher: McGraw-Hill/Irwin

Summary

The text provides students a study of the processes involved in managing and controlling a variety of business operations from high-tech manufacturing to high touch services with a balanced treatment of the manufacturing and service aspects. Chase/Aquilano and Jacobs, 9/e (CAJ9) covers the latest and most important issues facing OM managers such as ERP, Supply Chain Management, E-Commerce, Process Analysis, and provides tools and techniques to effectively manage operations.

Table of Contents

Section One: Operations Strategy and Managing Change

1. Introduction to the Field

2. Operations Strategy and Competitiveness Technical Note 2 - Learning Curves

3. Project Management

Section Two: Product Design and Process Selection

4. Process Analysis Technical Note 4 - Job Design and Work Measurement

5. Product Design & Process Selection - Manufacturing Technical Note 5 - Facility Layout

6. Product Design & Process Selection - Services Technical Note 6 - Waiting Line Management

7. Quality Management Technical Note 7 Process Capability and Statistical Quality Control

Section Three: Supply Chain Design Managerial Briefing - Electronic Commerce and E-Ops

8. Supply Chain Strategy

9. Strategic Capacity Management Technical Note 9 Facility Location

10. Just-in-Time and Lean Systems

Section Four: Planning and Controlling the Supply Chain Managerial Briefing Enterprise Resource Planning Systems

11. Forecasting

12. Aggregate Planning

13. Inventory Control

14. Material Requirements Planning

15. Operations Scheduling Technical Note 15 - Simulation

Section Five: Revising the System

16. Consulting and Reengineering

17. Synchronous Manufacturing and Theory of Constraints

Appendix A: Answers to Selected Problems

Appendix B: Uniformly Distributed Random Digits

Appendix C: Normally Distributed Random Digits

Appendix D: Areas of Standard Normal Distribution

Appendix E: Areas of the Cumulative Standard Normal Distribution

Appendix F. Negative Exponential Distribution Value of e -x

Appendix G. Interest Tables

Supplements:

A. Linear Programming Using Excel Solver

B. Financial Analysis

C. Operations Technology

Photo Credits

Name Index

Subject Index