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Operations Management, Flexible Edition and Lecture Guide and Student CD and DVD Package,9780132209298
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Operations Management, Flexible Edition and Lecture Guide and Student CD and DVD Package

by ;
Edition:
9th
ISBN13:

9780132209298

ISBN10:
0132209292
Format:
Package
Pub. Date:
1/1/2009
Publisher(s):
Prentice Hall
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Summary

For the core course in Operations Management. Operations Management Flexible Edition 8 th edition delivers the best problems in the industry (ie. examples, solved problems, and homework problems). This innovative package consists of a core textbook, a Student Lecture Guide (for note-taking in class), and a student CD-ROM all packaged together. The Flexible Version contains all the contents and features of their best-selling hardcover text, but packages them in a new, less-expensive, flexible format.

Table of Contents

About the Authors iv
Preface xvii
PART ONE Introduction to Operations Management
1(120)
Operations and Productivity
1(20)
Global Company Profile: Hard Rock Cafe
2(2)
What Is Operations Management?
4(1)
Organizing to Produce Goods and Services
4(1)
Why Study OM?
4(2)
What Operations Managers Do
6(1)
How This Book Is Organized
6(1)
The Heritage of Operations Management
7(2)
Operations in the Service Sector
9(3)
Differences between Goods and Services
9(1)
Growth of Services
10(1)
Service Pay
11(1)
Exciting New Trends in Operations Management
12(1)
The Productivity Challenge
13(5)
Productivity Measurement
14(2)
Productivity Variables
16(1)
Productivity and the Service Sector
17(1)
Ethics and Social Responsibility
18(3)
Summary
19(1)
Key Terms
19(1)
Solved Problems
19(1)
Internet and Student CD-ROM Exercises
20(1)
Additional Case Study
20(1)
Operations Strategy in a Global Environment
21(24)
Global Company Profile: Boeing
22(2)
A Global View of Operations
24(3)
Cultural and Ethical Issues
27(1)
Developing Missions and Strategies
27(2)
Mission
27(1)
Strategy
28(1)
Achieving Competitive Advantage Through Operations
29(3)
Competing on Differentiation
30(1)
Competing on Cost
30(1)
Competing on Response
31(1)
Ten Strategic OM Decisions
32(3)
Issues in Operations Strategy
35(2)
Research
35(1)
Preconditions
36(1)
Dynamics
36(1)
Strategy Development and Implementation
37(2)
Identify Critical Success Factors
37(1)
Build and Staff the Organization
38(1)
Integrate OM with Other Activities
39(1)
Global Operations Strategy Options
39(6)
International Strategy
40(1)
Multidomestic Strategy
41(1)
Global Strategy
41(1)
Transnational Strategy
42(1)
Summary
42(1)
Key Terms
43(1)
Solved Problem
43(1)
Internet and Student CD-ROM Exercises
43(1)
Additional Case Studies
44(1)
Project Management
45(36)
Global Company Profile: Bechtel Group
46(2)
The Importance of Project Management
48(1)
Project Planning
48(3)
The Project Manager
49(1)
Work Breakdown Structure
50(1)
Project Scheduling
51(1)
Project Controlling
52(1)
Project Management Techniques: PERT and CPM
53(4)
The Framework of PERT and CPM
53(1)
Network Diagrams and Approaches
53(2)
Activity-on-Node Example
55(2)
Activity-on-Arrow Example
57(1)
Determining the Project Schedule
57(5)
Forward Pass
58(2)
Backward Pass
60(1)
Calculating Slack Time and Identifying the Critical Path(s)
61(1)
Variability in Activity Times
62(5)
Three Time Estimates in PERT
63(2)
Probability of Project Completion
65(2)
Cost-Time Trade-Offs and Project Crashing
67(3)
A Critique of PERT and CPM
70(1)
Using Microsoft Project to Manage Projects
71(10)
Creating a Project Schedule Using MS Project
71(3)
Tracking Progress and Managing Costs Using MS Project
74(1)
Summary
75(1)
Key Terms
75(1)
Using Software to Solve Project Management Problems
75(1)
Solved Problems
76(4)
Internet and Student CD-ROM Exercises
80(1)
Additional Case Studies
80(1)
Forecasting
81(40)
Global Company Profile: Tupperware Corporation
82(2)
What Is Forecasting?
84(1)
Forecasting Time Horizons
84(1)
The Influence of Product Life Cycle
85(1)
Types of Forecasts
85(1)
The Strategic Importance of Forecasting
85(1)
Human Resources
85(1)
Capacity
85(1)
Supply-Chain Management
85(1)
Seven Steps in the Forecasting System
86(1)
Forecasting Approaches
86(1)
Overview of Qualitative Methods
86(1)
Overview of Quantitative Methods
87(1)
Time-Series Forecasting
87(18)
Decomposition of a Time Series
88(1)
Naive Approach
88(1)
Moving Averages
89(1)
Exponential Smoothing
90(2)
Measuring Forecast Error
92(3)
Exponential Smoothing with Trend Adjustment
95(3)
Trend Projections
98(2)
Seasonal Variations in Data
100(5)
Cyclical Variations in Data
105(1)
Associative Forecasting Methods: Regression and Correlation Analysis
105(5)
Using Regression Analysis to Forecast
105(2)
Standard Error of the Estimate
107(1)
Correlation Coefficients for Regression Lines
108(1)
Multiple-Regression Analysis
109(1)
Monitoring and Controlling Forecasts
110(2)
Adaptive Smoothing
112(1)
Focus Forecasting
112(1)
Forecasting in the Service Sector
112(9)
Summary
113(2)
Key Terms
115(1)
Using Software in Forecasting
115(1)
Solved Problems
116(2)
Internet and Student CD-ROM Exercises
118(1)
Additional Case Studies
119(2)
PART TWO Designing Operations
121(54)
Design of Goods and Services
121(32)
Global Company Profile: Regal Marine
122(2)
Goods and Services Selection
124(2)
Product Strategy Options Support Competitive Advantage
124(1)
Product Life Cycles
125(1)
Life Cycle and Strategy
126(1)
Product-by-Value Analysis
126(1)
Generating New Products
126(2)
New Product Opportunities
127(1)
Importance of New Products
128(1)
Product Development
128(5)
Product Development System
128(1)
Quality Function Deployment (QFD)
129(2)
Organizing for Product Development
131(1)
Manufacturability and Value Engineering
132(1)
Issues for Product Design
133(5)
Robust Design
133(1)
Modular Design
133(1)
Computer-Aided Design (CAD)
133(1)
Computer-Aided Manufacturing (CAM)
134(1)
Virtual Reality Technology
135(1)
Value Analysis
135(1)
Ethics and Environmentally Friendly Designs
135(3)
Time-Based Competition
138(2)
Purchasing Technology by Acquiring a Firm
139(1)
Joint Ventures
139(1)
Alliances
139(1)
Defining the Product
140(2)
Make-or-Buy Decisions
141(1)
Group Technology
142(1)
Documents for Production
142(2)
Product Life-Cycle Management (PLM)
143(1)
Service Design
144(3)
Documents for Services
146(1)
Application of Decision Trees to Product Design
147(1)
Transition to Production
148(5)
Summary
149(1)
Key Terms
149(1)
Solved Problem
149(1)
Internet and Student CD-ROM Exercises
150(1)
Additional Case Studies
151(2)
Managing Quality
153(22)
Global Company Profile: Arnold Palmer Hospital
154(2)
Quality and Strategy
156(1)
Defining Quality
156(3)
Implications of Quality
157(1)
Malcolm Baldrige National Quality Award
157(1)
Cost of Quality (COQ)
158(1)
Ethics and Quality Management
158(1)
International Quality Standards
159(1)
ISO 9000
159(1)
ISO 14000
160(1)
Total Quality Management
160(5)
Continuous Improvement
160(1)
Six Sigma
161(1)
Employee Empowerment
161(1)
Benchmarking
162(1)
Just-in-Time (JIT)
163(1)
Taguchi Concepts
164(1)
Knowledge of TQM Tools
165(1)
Tools of TQM
165(3)
Check Sheets
165(1)
Scatter Diagrams
166(1)
Cause-and-Effect Diagrams
166(1)
Pareto Charts
167(1)
Flowcharts
167(1)
Histograms
168(1)
Statistical Process Control (SPC)
168(1)
The Role of Inspection
168(3)
When and Where to Inspect
169(1)
Source Inspection
169(1)
Service Industry Inspection
170(1)
Inspection of Attributes versus Variables
170(1)
TQM in Services
171(4)
Summary
173(1)
Key Terms
173(1)
Internet and Student CD-ROM Exercises
173(1)
Additional Case Studies
174(1)
Supplement 6: Statistical Process Control
175(52)
Statistical Process Control (SPC)
176(13)
Control Charts for Variables
178(1)
The Central Limit Theorem
179(1)
Setting Mean Chart Limits (x-Charts)
180(2)
Setting Range Chart Limits (R-Charts)
182(1)
Using Mean and Range Charts
182(2)
Control Charts for Attributes
184(3)
Managerial Issues and Control Charts
187(2)
Process Capability
189(2)
Process Capability Ratio (Cp)
189(1)
Process Capability Index (Cpk)
190(1)
Acceptance Sampling
191(8)
Operating Characteristic Curve
191(1)
Average Outgoing Quality
192(2)
Summary
194(1)
Key Terms
194(1)
Using Software for SPC
194(2)
Solved Problems
196(1)
Internet and Student CD-ROM Exercises
197(1)
Additional Case Studies
197(2)
Process Strategy
199(28)
Global Company Profile: Dell Computer Corp.
200(2)
Four Process Strategies
202(9)
Process Focus
202(2)
Repetitive Focus
204(1)
Product Focus
205(1)
Mass Customization Focus
206(2)
Comparison of Process Choices
208(3)
Process Analysis and Design
211(3)
Flow Diagrams
211(1)
Time-Function Mapping
212(1)
Value-Stream Mapping
212(1)
Process Charts
212(1)
Service Blueprinting
213(1)
Service Process Design
214(3)
Customer Interaction and Process Design
215(1)
More Opportunities to Improve Service Processes
216(1)
Selection of Equipment and Technology
217(1)
Production Technology
217(4)
Machine Technology
217(1)
Automatic Identification System (AIS)
218(1)
Process Control
218(1)
Vision Systems
219(1)
Robots
219(1)
Automated Storage and Retrieval System (ASRS)
219(1)
Automated Guided Vehicle (AGV)
220(1)
Flexible Manufacturing System (FMS)
220(1)
Computer-Integrated Manufacturing (CIM)
220(1)
Technology in Services
221(1)
Process Redesign
222(1)
Ethics and Environmentally Friendly Processes
223(4)
Summary
225(1)
Key Terms
225(1)
Solved Problem
225(1)
Internet and Student CD-ROM Exercises
225(1)
Additional Case Studies
226(1)
Supplement 7: Capacity Planning
227(92)
Capacity
228(4)
Design and Effective Capacity
229(1)
Capacity and Strategy
230(1)
Capacity Considerations
230(1)
Managing Demand
231(1)
Capacity Planning
232(1)
Break-Even Analysis
233(4)
Single-Product Case
235(1)
Multiproduct Case
235(2)
Applying Decision Trees to Capacity Decisions
237(1)
Applying Investment Analysis to Strategy-Driven Investments
238(7)
Investment, Variable Cost, and Cash Flow
238(1)
Net Present Value
238(3)
Summary
241(1)
Key Terms
242(1)
Using Software for Break-Even Analysis
242(1)
Solved Problems
243(1)
Internet and Student CD-ROM Exercises
244(1)
Additional Case Studies
244(1)
Location Strategies
245(22)
Global Company Profile: Federal Express
246(2)
The Strategic Importance of Location
248(1)
Factors that Affect Location Decisions
249(4)
Labor Productivity
250(1)
Exchange Rates and Currency Risk
250(1)
Costs
251(1)
Attitudes
252(1)
Proximity to Markets
252(1)
Proximity to Suppliers
252(1)
Proximity to Competitors (Clustering)
252(1)
Methods of Evaluating Location Alternatives
253(5)
The Factor-Rating Method
253(1)
Locational Break-Even Analysis
254(1)
Center-of-Gravity Method
255(2)
Transportation Model
257(1)
Service Location Strategy
258(9)
How Hotel Chains Select Sites
258(2)
The Telemarketing Industry
260(1)
Geographic Information Systems
260(1)
Summary
261(1)
Key Terms
262(1)
Using Software to Solve Location Problems
262(1)
Solved Problems
263(1)
Internet and Student CD-ROM Exercises
264(1)
Additional Case Studies
265(2)
Layout Strategy
267(30)
Global Company Profile: McDonald's
268(2)
The Strategic Importance of Layout Decisions
270(1)
Types of Layout
270(1)
Office Layout
271(1)
Retail Layout
272(2)
Servicescapes
273(1)
Warehousing and Storage Layouts
274(2)
Cross-Docking
274(1)
Random Stocking
275(1)
Customizing
275(1)
Fixed-Position Layout
276(1)
Process-Oriented Layout
277(5)
Computer Software for Process-Oriented Layouts
281(1)
Work Cells
282(4)
Requirements of Work Cells
282(2)
Staffing and Balancing Work Cells
284(1)
The Focused Work Center and the Focused Factory
285(1)
Repetitive and Product-Oriented Layout
286(11)
Assembly-Line Balancing
287(4)
Summary
291(1)
Key Terms
291(1)
Using Software to Solve Layout Problems
292(1)
Solved Problems
293(3)
Internet and Student CD-ROM Exercises
296(1)
Additional Case Studies
296(1)
Human Resources and Job Design
297(22)
Global Company Profile: Southwest Airlines
298(2)
Human Resource Strategy for Competitive Advantage
300(1)
Constraints on Human Resource Strategy
300(1)
Labor Planning
301(1)
Employment-Stability Policies
301(1)
Work Schedules
301(1)
Job Classifications and Work Rules
302(1)
Job Design
302(10)
Labor Specialization
302(1)
Job Expansion
303(1)
Psychological Components of Job Design
304(1)
Self-Directed Teams
305(1)
Motivation and Incentive Systems
306(1)
Ergonomics and Work Methods
307(5)
The Visual Workplace
312(2)
Ethics and The Work Environment
314(1)
Labor Standards
314(5)
Summary
314(1)
Key Terms
315(1)
Solved Problem
315(2)
Internet and Student CD-ROM Exercises
317(1)
Additional Case Studies
317(2)
Supplement 10: Work Measurement
319(14)
Labor Standards and Work Measurement
320(1)
Historical Experience
321(1)
Time Studies
321(4)
Predetermined Time Standards
325(2)
Work Sampling
327(6)
Summary
330(1)
Key Terms
330(1)
Solved Problems
330(2)
Internet and Student CD-ROM Exercises
332(1)
Additional Case Studies
332(1)
PART THREE Managing Operations
333(24)
Supply-Chain Management
333(24)
Global Company Profile: Volkswagen
334(2)
The Strategic Importance of the Supply Chain
336(2)
Global Supply-Chain Issues
337(1)
Supply-Chain Economics
338(1)
Make-or-Buy Decisions
338(1)
Outsourcing
339(2)
Ethics in the Supply Chain
341(1)
Supply-Chain Strategies
342(3)
Many Suppliers
342(1)
Few Suppliers
342(1)
Vertical Integration
342(2)
Keiretsu Networks
344(1)
Virtual Companies
344(1)
Managing the Supply Chain
345(4)
Issues in an Integrated Supply Chain
345(2)
Opportunities in an Integrated Supply Chain
347(2)
Internet Purchasing
349(1)
Vendor Selection
350(2)
Vendor Evaluation
350(1)
Vendor Development
351(1)
Negotiations
351(1)
Logistics Management
352(2)
Distribution Systems
352(2)
Cost of Shipping Alternatives
354(1)
Logistics, Security, and JIT
354(1)
Benchmarking Supply-Chain Management
354(3)
Summary
355(1)
Key Terms
355(1)
Internet and Student CD-ROM Exercises
355(1)
Additional Case Studies
356(1)
Supplement 11: E-Commerce and Operations Management
357
The Internet
358(1)
Electronic Commerce
359(1)
E-Commerce Definitions
360(1)
Economics of E-Commerce
360(1)
Product Design
361(1)
Collaborative Project Management
362(1)
E-Procurement
362(2)
Online Catalogs
362(1)
RFQs and Bid Packaging
363(1)
Internet Outsourcing
363(1)
Online Auctions
364(1)
Inventory Tracking
364(1)
Inventory Reduction
365(1)
Warehousing for E-Commerce
365(1)
Just-in-Time Delivery for E-Commerce
366(1)
Scheduling and Logistics Improvements
366(3)
Coordinated Pickup and Delivery
366(1)
Logistics Cost Reduction
367(1)
Summary
367(1)
Key Terms
367(1)
Internet and Student CD-ROM Exercises
367(1)
Additional Case Studies
367(2)
Inventory Management
369(32)
Global Company Profile: Amazon.com
370(2)
Functions of Inventory
372(1)
Types of Inventory
372(1)
Inventory Management
373(3)
ABC Analysis
373(1)
Record Accuracy
374(1)
Cycle Counting
375(1)
Control of Service Inventories
376(1)
Inventory Models
376(1)
Independent versus Dependent Demand
376(1)
Holding, Ordering, and Setup Costs
377(1)
Inventory Models for Independent Demand
377(11)
The Basic Economic Order Quantity (EOQ) Model
378(1)
Minimizing Costs
378(4)
Reorder Points
382(1)
Production Order Quantity Model
383(3)
Quantity Discount Models
386(2)
Probabilistic Models and Safety Stock
388(5)
Other Probabilistic Models
391(2)
Fixed-Period (P) Systems
393(8)
Summary
394(1)
Key Terms
395(1)
Using Software to Solve Inventory Problems
396(1)
Solved Problems
397(2)
Internet and Student CD-ROM Exercises
399(1)
Additional Case Studies
400(1)
Aggregate Planning
401(26)
Global Company Profile: Anheuser-Busch
402(2)
The Planning Process
404(1)
The Nature of Aggregate Planning
404(2)
Aggregate Planning Strategies
406(4)
Capacity Options
406(1)
Demand Options
407(2)
Mixing Options to Develop a Plan
409(1)
Methods for Aggregate Planning
410(6)
Graphical and Charting Methods
410(3)
Mathematical Approaches to Planning
413(3)
Comparison of Aggregate Planning Methods
416(1)
Aggregate Planning in Services
416(2)
Restaurants
417(1)
Hospitals
417(1)
National Chains of Small Service Firms
417(1)
Miscellaneous Services
417(1)
Airline Industry
418(1)
Yield Management
418(9)
Summary
421(1)
Key Terms
421(1)
Using Software for Aggregate Planning
421(1)
Solved Problems
422(2)
Internet and Student CD-ROM Exercises
424(1)
Additional Case Studies
425(2)
Material Requirements Planning (MRP) and ERP
427
Global Company Profile: Collins Industries
428(2)
Dependent Inventory Model Requirements
430
Master Production Schedule
430
Appendices 1(1)
Indices 1(1)
Photo Credits 1


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