Operations Management, Flexible Edition and Lecture Guide and Student CD and DVD Package

by Heizer, Jay; Render, Barry

• ISBN13: 9780132209298
• ISBN10: 0132209292
• Edition: 9th
• Format: Package
• Copyright: 2009-01-01
• Publisher: Prentice Hall

Summary

For the core course in Operations Management. Operations Management Flexible Edition 8 th edition delivers the best problems in the industry (ie. examples, solved problems, and homework problems). This innovative package consists of a core textbook, a Student Lecture Guide (for note-taking in class), and a student CD-ROM all packaged together. The Flexible Version contains all the contents and features of their best-selling hardcover text, but packages them in a new, less-expensive, flexible format.

Table of Contents

About the Authors	iv
Preface	xvii
PART ONE Introduction to Operations Management	1	(120)
Operations and Productivity	1	(20)
Global Company Profile: Hard Rock Cafe	2	(2)
What Is Operations Management?	4	(1)
Organizing to Produce Goods and Services	4	(1)
Why Study OM?	4	(2)
What Operations Managers Do	6	(1)
How This Book Is Organized	6	(1)
The Heritage of Operations Management	7	(2)
Operations in the Service Sector	9	(3)
Differences between Goods and Services	9	(1)
Growth of Services	10	(1)
Service Pay	11	(1)
Exciting New Trends in Operations Management	12	(1)
The Productivity Challenge	13	(5)
Productivity Measurement	14	(2)
Productivity Variables	16	(1)
Productivity and the Service Sector	17	(1)
Ethics and Social Responsibility	18	(3)
Summary	19	(1)
Key Terms	19	(1)
Solved Problems	19	(1)
Internet and Student CD-ROM Exercises	20	(1)
Additional Case Study	20	(1)
Operations Strategy in a Global Environment	21	(24)
Global Company Profile: Boeing	22	(2)
A Global View of Operations	24	(3)
Cultural and Ethical Issues	27	(1)
Developing Missions and Strategies	27	(2)
Mission	27	(1)
Strategy	28	(1)
Achieving Competitive Advantage Through Operations	29	(3)
Competing on Differentiation	30	(1)
Competing on Cost	30	(1)
Competing on Response	31	(1)
Ten Strategic OM Decisions	32	(3)
Issues in Operations Strategy	35	(2)
Research	35	(1)
Preconditions	36	(1)
Dynamics	36	(1)
Strategy Development and Implementation	37	(2)
Identify Critical Success Factors	37	(1)
Build and Staff the Organization	38	(1)
Integrate OM with Other Activities	39	(1)
Global Operations Strategy Options	39	(6)
International Strategy	40	(1)
Multidomestic Strategy	41	(1)
Global Strategy	41	(1)
Transnational Strategy	42	(1)
Summary	42	(1)
Key Terms	43	(1)
Solved Problem	43	(1)
Internet and Student CD-ROM Exercises	43	(1)
Additional Case Studies	44	(1)
Project Management	45	(36)
Global Company Profile: Bechtel Group	46	(2)
The Importance of Project Management	48	(1)
Project Planning	48	(3)
The Project Manager	49	(1)
Work Breakdown Structure	50	(1)
Project Scheduling	51	(1)
Project Controlling	52	(1)
Project Management Techniques: PERT and CPM	53	(4)
The Framework of PERT and CPM	53	(1)
Network Diagrams and Approaches	53	(2)
Activity-on-Node Example	55	(2)
Activity-on-Arrow Example	57	(1)
Determining the Project Schedule	57	(5)
Forward Pass	58	(2)
Backward Pass	60	(1)
Calculating Slack Time and Identifying the Critical Path(s)	61	(1)
Variability in Activity Times	62	(5)
Three Time Estimates in PERT	63	(2)
Probability of Project Completion	65	(2)
Cost-Time Trade-Offs and Project Crashing	67	(3)
A Critique of PERT and CPM	70	(1)
Using Microsoft Project to Manage Projects	71	(10)
Creating a Project Schedule Using MS Project	71	(3)
Tracking Progress and Managing Costs Using MS Project	74	(1)
Summary	75	(1)
Key Terms	75	(1)
Using Software to Solve Project Management Problems	75	(1)
Solved Problems	76	(4)
Internet and Student CD-ROM Exercises	80	(1)
Additional Case Studies	80	(1)
Forecasting	81	(40)
Global Company Profile: Tupperware Corporation	82	(2)
What Is Forecasting?	84	(1)
Forecasting Time Horizons	84	(1)
The Influence of Product Life Cycle	85	(1)
Types of Forecasts	85	(1)
The Strategic Importance of Forecasting	85	(1)
Human Resources	85	(1)
Capacity	85	(1)
Supply-Chain Management	85	(1)
Seven Steps in the Forecasting System	86	(1)
Forecasting Approaches	86	(1)
Overview of Qualitative Methods	86	(1)
Overview of Quantitative Methods	87	(1)
Time-Series Forecasting	87	(18)
Decomposition of a Time Series	88	(1)
Naive Approach	88	(1)
Moving Averages	89	(1)
Exponential Smoothing	90	(2)
Measuring Forecast Error	92	(3)
Exponential Smoothing with Trend Adjustment	95	(3)
Trend Projections	98	(2)
Seasonal Variations in Data	100	(5)
Cyclical Variations in Data	105	(1)
Associative Forecasting Methods: Regression and Correlation Analysis	105	(5)
Using Regression Analysis to Forecast	105	(2)
Standard Error of the Estimate	107	(1)
Correlation Coefficients for Regression Lines	108	(1)
Multiple-Regression Analysis	109	(1)
Monitoring and Controlling Forecasts	110	(2)
Adaptive Smoothing	112	(1)
Focus Forecasting	112	(1)
Forecasting in the Service Sector	112	(9)
Summary	113	(2)
Key Terms	115	(1)
Using Software in Forecasting	115	(1)
Solved Problems	116	(2)
Internet and Student CD-ROM Exercises	118	(1)
Additional Case Studies	119	(2)
PART TWO Designing Operations	121	(54)
Design of Goods and Services	121	(32)
Global Company Profile: Regal Marine	122	(2)
Goods and Services Selection	124	(2)
Product Strategy Options Support Competitive Advantage	124	(1)
Product Life Cycles	125	(1)
Life Cycle and Strategy	126	(1)
Product-by-Value Analysis	126	(1)
Generating New Products	126	(2)
New Product Opportunities	127	(1)
Importance of New Products	128	(1)
Product Development	128	(5)
Product Development System	128	(1)
Quality Function Deployment (QFD)	129	(2)
Organizing for Product Development	131	(1)
Manufacturability and Value Engineering	132	(1)
Issues for Product Design	133	(5)
Robust Design	133	(1)
Modular Design	133	(1)
Computer-Aided Design (CAD)	133	(1)
Computer-Aided Manufacturing (CAM)	134	(1)
Virtual Reality Technology	135	(1)
Value Analysis	135	(1)
Ethics and Environmentally Friendly Designs	135	(3)
Time-Based Competition	138	(2)
Purchasing Technology by Acquiring a Firm	139	(1)
Joint Ventures	139	(1)
Alliances	139	(1)
Defining the Product	140	(2)
Make-or-Buy Decisions	141	(1)
Group Technology	142	(1)
Documents for Production	142	(2)
Product Life-Cycle Management (PLM)	143	(1)
Service Design	144	(3)
Documents for Services	146	(1)
Application of Decision Trees to Product Design	147	(1)
Transition to Production	148	(5)
Summary	149	(1)
Key Terms	149	(1)
Solved Problem	149	(1)
Internet and Student CD-ROM Exercises	150	(1)
Additional Case Studies	151	(2)
Managing Quality	153	(22)
Global Company Profile: Arnold Palmer Hospital	154	(2)
Quality and Strategy	156	(1)
Defining Quality	156	(3)
Implications of Quality	157	(1)
Malcolm Baldrige National Quality Award	157	(1)
Cost of Quality (COQ)	158	(1)
Ethics and Quality Management	158	(1)
International Quality Standards	159	(1)
ISO 9000	159	(1)
ISO 14000	160	(1)
Total Quality Management	160	(5)
Continuous Improvement	160	(1)
Six Sigma	161	(1)
Employee Empowerment	161	(1)
Benchmarking	162	(1)
Just-in-Time (JIT)	163	(1)
Taguchi Concepts	164	(1)
Knowledge of TQM Tools	165	(1)
Tools of TQM	165	(3)
Check Sheets	165	(1)
Scatter Diagrams	166	(1)
Cause-and-Effect Diagrams	166	(1)
Pareto Charts	167	(1)
Flowcharts	167	(1)
Histograms	168	(1)
Statistical Process Control (SPC)	168	(1)
The Role of Inspection	168	(3)
When and Where to Inspect	169	(1)
Source Inspection	169	(1)
Service Industry Inspection	170	(1)
Inspection of Attributes versus Variables	170	(1)
TQM in Services	171	(4)
Summary	173	(1)
Key Terms	173	(1)
Internet and Student CD-ROM Exercises	173	(1)
Additional Case Studies	174	(1)
Supplement 6: Statistical Process Control	175	(52)
Statistical Process Control (SPC)	176	(13)
Control Charts for Variables	178	(1)
The Central Limit Theorem	179	(1)
Setting Mean Chart Limits (x-Charts)	180	(2)
Setting Range Chart Limits (R-Charts)	182	(1)
Using Mean and Range Charts	182	(2)
Control Charts for Attributes	184	(3)
Managerial Issues and Control Charts	187	(2)
Process Capability	189	(2)
Process Capability Ratio (Cp)	189	(1)
Process Capability Index (Cpk)	190	(1)
Acceptance Sampling	191	(8)
Operating Characteristic Curve	191	(1)
Average Outgoing Quality	192	(2)
Summary	194	(1)
Key Terms	194	(1)
Using Software for SPC	194	(2)
Solved Problems	196	(1)
Internet and Student CD-ROM Exercises	197	(1)
Additional Case Studies	197	(2)
Process Strategy	199	(28)
Global Company Profile: Dell Computer Corp.	200	(2)
Four Process Strategies	202	(9)
Process Focus	202	(2)
Repetitive Focus	204	(1)
Product Focus	205	(1)
Mass Customization Focus	206	(2)
Comparison of Process Choices	208	(3)
Process Analysis and Design	211	(3)
Flow Diagrams	211	(1)
Time-Function Mapping	212	(1)
Value-Stream Mapping	212	(1)
Process Charts	212	(1)
Service Blueprinting	213	(1)
Service Process Design	214	(3)
Customer Interaction and Process Design	215	(1)
More Opportunities to Improve Service Processes	216	(1)
Selection of Equipment and Technology	217	(1)
Production Technology	217	(4)
Machine Technology	217	(1)
Automatic Identification System (AIS)	218	(1)
Process Control	218	(1)
Vision Systems	219	(1)
Robots	219	(1)
Automated Storage and Retrieval System (ASRS)	219	(1)
Automated Guided Vehicle (AGV)	220	(1)
Flexible Manufacturing System (FMS)	220	(1)
Computer-Integrated Manufacturing (CIM)	220	(1)
Technology in Services	221	(1)
Process Redesign	222	(1)
Ethics and Environmentally Friendly Processes	223	(4)
Summary	225	(1)
Key Terms	225	(1)
Solved Problem	225	(1)
Internet and Student CD-ROM Exercises	225	(1)
Additional Case Studies	226	(1)
Supplement 7: Capacity Planning	227	(92)
Capacity	228	(4)
Design and Effective Capacity	229	(1)
Capacity and Strategy	230	(1)
Capacity Considerations	230	(1)
Managing Demand	231	(1)
Capacity Planning	232	(1)
Break-Even Analysis	233	(4)
Single-Product Case	235	(1)
Multiproduct Case	235	(2)
Applying Decision Trees to Capacity Decisions	237	(1)
Applying Investment Analysis to Strategy-Driven Investments	238	(7)
Investment, Variable Cost, and Cash Flow	238	(1)
Net Present Value	238	(3)
Summary	241	(1)
Key Terms	242	(1)
Using Software for Break-Even Analysis	242	(1)
Solved Problems	243	(1)
Internet and Student CD-ROM Exercises	244	(1)
Additional Case Studies	244	(1)
Location Strategies	245	(22)
Global Company Profile: Federal Express	246	(2)
The Strategic Importance of Location	248	(1)
Factors that Affect Location Decisions	249	(4)
Labor Productivity	250	(1)
Exchange Rates and Currency Risk	250	(1)
Costs	251	(1)
Attitudes	252	(1)
Proximity to Markets	252	(1)
Proximity to Suppliers	252	(1)
Proximity to Competitors (Clustering)	252	(1)
Methods of Evaluating Location Alternatives	253	(5)
The Factor-Rating Method	253	(1)
Locational Break-Even Analysis	254	(1)
Center-of-Gravity Method	255	(2)
Transportation Model	257	(1)
Service Location Strategy	258	(9)
How Hotel Chains Select Sites	258	(2)
The Telemarketing Industry	260	(1)
Geographic Information Systems	260	(1)
Summary	261	(1)
Key Terms	262	(1)
Using Software to Solve Location Problems	262	(1)
Solved Problems	263	(1)
Internet and Student CD-ROM Exercises	264	(1)
Additional Case Studies	265	(2)
Layout Strategy	267	(30)
Global Company Profile: McDonald's	268	(2)
The Strategic Importance of Layout Decisions	270	(1)
Types of Layout	270	(1)
Office Layout	271	(1)
Retail Layout	272	(2)
Servicescapes	273	(1)
Warehousing and Storage Layouts	274	(2)
Cross-Docking	274	(1)
Random Stocking	275	(1)
Customizing	275	(1)
Fixed-Position Layout	276	(1)
Process-Oriented Layout	277	(5)
Computer Software for Process-Oriented Layouts	281	(1)
Work Cells	282	(4)
Requirements of Work Cells	282	(2)
Staffing and Balancing Work Cells	284	(1)
The Focused Work Center and the Focused Factory	285	(1)
Repetitive and Product-Oriented Layout	286	(11)
Assembly-Line Balancing	287	(4)
Summary	291	(1)
Key Terms	291	(1)
Using Software to Solve Layout Problems	292	(1)
Solved Problems	293	(3)
Internet and Student CD-ROM Exercises	296	(1)
Additional Case Studies	296	(1)
Human Resources and Job Design	297	(22)
Global Company Profile: Southwest Airlines	298	(2)
Human Resource Strategy for Competitive Advantage	300	(1)
Constraints on Human Resource Strategy	300	(1)
Labor Planning	301	(1)
Employment-Stability Policies	301	(1)
Work Schedules	301	(1)
Job Classifications and Work Rules	302	(1)
Job Design	302	(10)
Labor Specialization	302	(1)
Job Expansion	303	(1)
Psychological Components of Job Design	304	(1)
Self-Directed Teams	305	(1)
Motivation and Incentive Systems	306	(1)
Ergonomics and Work Methods	307	(5)
The Visual Workplace	312	(2)
Ethics and The Work Environment	314	(1)
Labor Standards	314	(5)
Summary	314	(1)
Key Terms	315	(1)
Solved Problem	315	(2)
Internet and Student CD-ROM Exercises	317	(1)
Additional Case Studies	317	(2)
Supplement 10: Work Measurement	319	(14)
Labor Standards and Work Measurement	320	(1)
Historical Experience	321	(1)
Time Studies	321	(4)
Predetermined Time Standards	325	(2)
Work Sampling	327	(6)
Summary	330	(1)
Key Terms	330	(1)
Solved Problems	330	(2)
Internet and Student CD-ROM Exercises	332	(1)
Additional Case Studies	332	(1)
PART THREE Managing Operations	333	(24)
Supply-Chain Management	333	(24)
Global Company Profile: Volkswagen	334	(2)
The Strategic Importance of the Supply Chain	336	(2)
Global Supply-Chain Issues	337	(1)
Supply-Chain Economics	338	(1)
Make-or-Buy Decisions	338	(1)
Outsourcing	339	(2)
Ethics in the Supply Chain	341	(1)
Supply-Chain Strategies	342	(3)
Many Suppliers	342	(1)
Few Suppliers	342	(1)
Vertical Integration	342	(2)
Keiretsu Networks	344	(1)
Virtual Companies	344	(1)
Managing the Supply Chain	345	(4)
Issues in an Integrated Supply Chain	345	(2)
Opportunities in an Integrated Supply Chain	347	(2)
Internet Purchasing	349	(1)
Vendor Selection	350	(2)
Vendor Evaluation	350	(1)
Vendor Development	351	(1)
Negotiations	351	(1)
Logistics Management	352	(2)
Distribution Systems	352	(2)
Cost of Shipping Alternatives	354	(1)
Logistics, Security, and JIT	354	(1)
Benchmarking Supply-Chain Management	354	(3)
Summary	355	(1)
Key Terms	355	(1)
Internet and Student CD-ROM Exercises	355	(1)
Additional Case Studies	356	(1)
Supplement 11: E-Commerce and Operations Management	357
The Internet	358	(1)
Electronic Commerce	359	(1)
E-Commerce Definitions	360	(1)
Economics of E-Commerce	360	(1)
Product Design	361	(1)
Collaborative Project Management	362	(1)
E-Procurement	362	(2)
Online Catalogs	362	(1)
RFQs and Bid Packaging	363	(1)
Internet Outsourcing	363	(1)
Online Auctions	364	(1)
Inventory Tracking	364	(1)
Inventory Reduction	365	(1)
Warehousing for E-Commerce	365	(1)
Just-in-Time Delivery for E-Commerce	366	(1)
Scheduling and Logistics Improvements	366	(3)
Coordinated Pickup and Delivery	366	(1)
Logistics Cost Reduction	367	(1)
Summary	367	(1)
Key Terms	367	(1)
Internet and Student CD-ROM Exercises	367	(1)
Additional Case Studies	367	(2)
Inventory Management	369	(32)
Global Company Profile: Amazon.com	370	(2)
Functions of Inventory	372	(1)
Types of Inventory	372	(1)
Inventory Management	373	(3)
ABC Analysis	373	(1)
Record Accuracy	374	(1)
Cycle Counting	375	(1)
Control of Service Inventories	376	(1)
Inventory Models	376	(1)
Independent versus Dependent Demand	376	(1)
Holding, Ordering, and Setup Costs	377	(1)
Inventory Models for Independent Demand	377	(11)
The Basic Economic Order Quantity (EOQ) Model	378	(1)
Minimizing Costs	378	(4)
Reorder Points	382	(1)
Production Order Quantity Model	383	(3)
Quantity Discount Models	386	(2)
Probabilistic Models and Safety Stock	388	(5)
Other Probabilistic Models	391	(2)
Fixed-Period (P) Systems	393	(8)
Summary	394	(1)
Key Terms	395	(1)
Using Software to Solve Inventory Problems	396	(1)
Solved Problems	397	(2)
Internet and Student CD-ROM Exercises	399	(1)
Additional Case Studies	400	(1)
Aggregate Planning	401	(26)
Global Company Profile: Anheuser-Busch	402	(2)
The Planning Process	404	(1)
The Nature of Aggregate Planning	404	(2)
Aggregate Planning Strategies	406	(4)
Capacity Options	406	(1)
Demand Options	407	(2)
Mixing Options to Develop a Plan	409	(1)
Methods for Aggregate Planning	410	(6)
Graphical and Charting Methods	410	(3)
Mathematical Approaches to Planning	413	(3)
Comparison of Aggregate Planning Methods	416	(1)
Aggregate Planning in Services	416	(2)
Restaurants	417	(1)
Hospitals	417	(1)
National Chains of Small Service Firms	417	(1)
Miscellaneous Services	417	(1)
Airline Industry	418	(1)
Yield Management	418	(9)
Summary	421	(1)
Key Terms	421	(1)
Using Software for Aggregate Planning	421	(1)
Solved Problems	422	(2)
Internet and Student CD-ROM Exercises	424	(1)
Additional Case Studies	425	(2)
Material Requirements Planning (MRP) and ERP	427
Global Company Profile: Collins Industries	428	(2)
Dependent Inventory Model Requirements	430
Master Production Schedule	430
Appendices	1	(1)
Indices	1	(1)
Photo Credits	1