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Table of Contents
Chapter 1: Operations Strategy and Global Competitiveness
Strategy and Competitiveness
From Strategy to Structure
Chapter 2: Process Planning and Design
Forms of Transformation Systems
Selection of a Transformation System
Chapter 3: Controlling Processes
Monitoring and Control
Controlling Service Quality
Chapter 4: Process Improvement: Minimizing Variation Through Six Sigma
Approaches for Process Improvement
Business Process Design (Reengineering)
Six Sigma and the DMAIC Improvement Process
Example Six Sigma Project
The Deﬁne Phase
The Measure Phase
The Analyze Phase
The Improve Phase
The Control Phase
Six Sigma In Practice
Chapter 5: Process Improvement: Reducing Waste Through Lean
History and Philosophy of Lean
Traditional Systems Compared with Lean
Identify the Value Stream
Make Value Flow
Pull Value Through the Value Stream
Beneﬁts of Lean
Lean Six Sigma
Chapter 6: Managing Process Improvement Projects
Deﬁning a Project
Planning the Project
Scheduling the Project
Controlling the Project: Earned Value
Chapter 7: Supply Chain Management
Deﬁning Supply Chain Management
Supply Chain Strategy
Supply Chain Design
Outsourcing and Global Sourcing
Role of Information Technology
Successful Supply Chain Management
The Beer Game
The Economic Order Quantity Model
Chapter 8: Capacity, Scheduling, and Location Planning
Long-term Capacity Planning
Location Planning Strategies
Short-term Capacity Planning
Forecasting Purposes and Methods
Time Series Analysis
Causal Forecasting with Regression
Locating Pure Services
Effectively Utilizing Capacity Through Schedule Management