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Operations Management and Student CD and Student DVD Package

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Edition:
9th
ISBN13:

9780131554443

ISBN10:
0131554441
Format:
Package
Pub. Date:
1/1/2008
Publisher(s):
Prentice Hall
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Summary

For the core course in Operations Management. Operations Management 8th edition delivers the best problems in the industry (ie. examples, solved problems, and homework problems). This comprehensive version features 17 core chapters and 6 quantitative modules. A briefer version is also available called Principles of Operations Management, 6e.

Author Biography

Barry Render holds the Charles Harwood Endowed Professorship in Operations Management at the Crummer Graduate School of Business at Rollins College, in Winter Park, Florida.

Table of Contents

About the Authors vi
Preface xxi
PART ONE Introduction to Operations Management
1(154)
Operations and Productivity
1(24)
Global Company Profile: Hard Rock Cafe
2(2)
What Is Operations Management?
4(1)
Organizing to Produce Goods and Services
4(1)
Why Study OM?
4(2)
What Operations Managers Do
6(1)
How This Book Is Organized
6(1)
The Heritage of Operations Management
7(2)
Operations in the Service Sector
9(3)
Differences between Goods and Services
9(1)
Growth of Services
10(1)
Service Pay
11(1)
Exciting New Trends in Operations Management
12(1)
The Productivity Challenge
13(5)
Productivity Measurement
14(2)
Productivity Variables
16(1)
Productivity and the Service Sector
17(1)
Ethics and Social Responsibility
18(7)
Summary
19(1)
Key Terms
19(1)
Solved Problems
19(1)
Internet and Student CD-ROM Exercises
20(1)
Discussion Questions
20(1)
Ethical Dilemma
21(1)
Problems
21(2)
Internet Homework Problems
23(1)
Case Study: National Air Express
23(1)
Case Study: Zychol Chemicals Corporation
23(1)
Video Case Study: Hard Rock Cafe: Operations Management in Services
24(1)
Additional Case Study
24(1)
Bibliography
24(1)
Internet Resources
24(1)
Operations Strategy in a Global Environment
25(28)
Global Company Profile: Boeing
26(2)
A Global View of Operations
28(3)
Cultural and Ethical Issues
31(1)
Developing Missions and Strategies
31(2)
Mission
31(1)
Strategy
32(1)
Achieving Competitive Advantage Through Operations
33(3)
Competing on Differentiation
34(1)
Competing on Cost
34(1)
Competing on Response
35(1)
Ten Strategic OM Decisions
36(3)
Issues in Operations Strategy
39(2)
Research
39(1)
Preconditions
40(1)
Dynamics
40(1)
Strategy Development and Implementation
41(2)
Identify Critical Success Factors
41(1)
Build and Staff the Organization
42(1)
Integrate OM with Other Activities
43(1)
Global Operations Strategy Options
43(10)
International Strategy
44(1)
Multidomestic Strategy
44(1)
Global Strategy
45(1)
Transnational Strategy
45(1)
Summary
46(1)
Key Terms
46(1)
Solved Problem
47(1)
Internet and Student CD-ROM Exercises
47(1)
Discussion Questions
47(1)
Ethical Dilemma
48(1)
Problems
48(1)
Case Study: Minit-Lube, Inc.
49(1)
Video Case Study: Strategy at Regal Marine
49(1)
Video Case Study: Hard Rock Cafe's Global Strategy
49(1)
Additional Case Studies
50(1)
Bibliography
51(1)
Internet Resources
51(2)
Project Management
53(50)
Global Company Profile: Bechtel Group
54(2)
The Importance of Project Management
56(1)
Project Planning
56(3)
The Project Manager
57(1)
Work Breakdown Structure
58(1)
Project Scheduling
59(1)
Project Controlling
60(1)
Project Management Techniques: PERT and CPM
61(4)
The Framework of PERT and CPM
61(1)
Network Diagrams and Approaches
61(2)
Activity-on-Node Example
63(2)
Activity-on-Arrow Example
65(1)
Determining the Project Schedule
65(5)
Forward Pass
66(2)
Backward Pass
68(1)
Calculating Slack Time and Identifying the Critical Path(s)
69(1)
Variability in Activity Times
70(5)
Three Time Estimates in PERT
71(2)
Probability of Project Completion
73(2)
Cost-Time Trade-Offs and Project Crashing
75(3)
A Critique of PERT and CPM
78(1)
Using Microsoft Project to Manage Projects
79(24)
Creating a Project Schedule Using MS Project
79(3)
Tracking Progress and Managing Costs Using MS Project
82(1)
Summary
83(1)
Key Terms
83(1)
Using Software to Solve Project Management Problems
83(1)
Solved Problems
84(4)
Internet and Student CD-ROM Exercises
88(1)
Discussion Questions
88(1)
Ethical Dilemma
88(1)
Active Model Exercise
89(1)
Problems
90(7)
Internet Homework Problems
97(1)
Case Study: Southwestern University: (A)
97(1)
Video Case Study: Project Management at Arnold Palmer Hospital
98(1)
Video Case Study: Managing Hard Rock's Rockfest
99(1)
Additional Case Studies
100(1)
Bibliography
101(1)
Internet Resources
101(2)
Forecasting
103(52)
Global Company Profile: Tupperware Corporation
104(2)
What Is Forecasting?
106(1)
Forecasting Time Horizons
106(1)
The Influence of Product Life Cycle
107(1)
Types of Forecasts
107(1)
The Strategic Importance of Forecasting
107(1)
Human Resources
107(1)
Capacity
107(1)
Supply-Chain Management
107(1)
Seven Steps in the Forecasting System
108(1)
Forecasting Approaches
108(1)
Overview of Qualitative Methods
108(1)
Overview of Quantitative Methods
109(1)
Time-Series Forecasting
109(18)
Decomposition of a Time Series
110(1)
Naive Approach
110(1)
Moving Averages
111(1)
Exponential Smoothing
112(2)
Measuring Forecast Error
114(3)
Exponential Smoothing with Trend Adjustment
117(3)
Trend Projections
120(2)
Seasonal Variations in Data
122(5)
Cyclical Variations in Data
127(1)
Associative Forecasting Methods: Regression and Correlation Analysis
127(5)
Using Regression Analysis to Forecast
127(2)
Standard Error of the Estimate
129(1)
Correlation Coefficients for Regression Lines
130(1)
Multiple-Regression Analysis
131(1)
Monitoring and Controlling Forecasts
132(2)
Adaptive Smoothing
134(1)
Focus Forecasting
134(1)
Forecasting in the Service Sector
134(21)
Summary
135(2)
Key Terms
137(1)
Using Software in Forecasting
137(1)
Solved Problems
138(2)
Internet and Student CD-ROM Exercises
140(1)
Discussion Questions
140(1)
Ethical Dilemma
141(1)
Active Model Exercise
141(1)
Problems
142(9)
Internet Homework Problems
151(1)
Case Study: Southwestern University: (B)
151(1)
Case Study: Digital Cell Phone, Inc.
152(1)
Video Case Study: Forecasting at Hard Rock Cafe
152(1)
Additional Case Studies
153(1)
Bibliography
153(1)
Internet Resources
154(1)
PART TWO Designing Operations
155(66)
Design of Goods and Services
155(36)
Global Company Profile: Regal Marine
156(2)
Goods and Services Selection
158(2)
Product Strategy Options Support Competitive Advantage
158(1)
Product Life Cycles
159(1)
Life Cycle and Strategy
160(1)
Product-by-Value Analysis
160(1)
Generating New Products
160(2)
New Product Opportunities
161(1)
Importance of New Products
162(1)
Product Development
162(5)
Product Development System
162(1)
Quality Function Deployment (QFD)
163(2)
Organizing for Product Development
165(1)
Manufacturability and Value Engineering
166(1)
Issues for Product Design
167(5)
Robust Design
167(1)
Modular Design
167(1)
Computer-Aided Design (CAD)
167(1)
Computer-Aided Manufacturing (CAM)
168(1)
Virtual Reality Technology
169(1)
Value Analysis
169(1)
Ethics and Environmentally Friendly Designs
169(3)
Time-Based Competition
172(2)
Purchasing Technology by Acquiring a Firm
173(1)
Joint Ventures
173(1)
Alliances
173(1)
Defining the Product
174(2)
Make-or-Buy Decisions
175(1)
Group Technology
176(1)
Documents for Production
176(2)
Product Life-Cycle Management (PLM)
177(1)
Service Design
178(3)
Documents for Services
180(1)
Application of Decision Trees to Product Design
181(1)
Transition to Production
182(9)
Summary
183(1)
Key Terms
183(1)
Solved Problem
183(1)
Internet and Student CD-ROM Exercises
184(1)
Discussion Questions
184(1)
Ethical Dilemma
185(1)
Active Model Exercise
185(1)
Problems
186(2)
Internet Homework Problems
188(1)
Case Study: De Mar's Product Strategy
188(1)
Video Case Study: Product Design at Regal Marine
188(1)
Additional Case Studies
189(1)
Bibliography
189(1)
Internet Resources
189(2)
Managing Quality
191(30)
Global Company Profile: Arnold Palmer Hospital
192(2)
Quality and Strategy
194(1)
Defining Quality
194(3)
Implications of Quality
195(1)
Malcolm Baldrige National Quality Award
195(1)
Cost of Quality (COQ)
196(1)
Ethics and Quality Management
196(1)
International Quality Standards
197(1)
ISO 9000
197(1)
ISO 14000
198(1)
Total Quality Management
198(5)
Continuous Improvement
198(1)
Six Sigma
199(1)
Employee Empowerment
199(1)
Benchmarking
200(1)
Just-in-Time (JIT)
201(1)
Taguchi Concepts
202(1)
Knowledge of TQM Tools
203(1)
Tools of TQM
203(3)
Check Sheets
203(1)
Scatter Diagrams
204(1)
Cause-and-Effect Diagrams
204(1)
Pareto Charts
205(1)
Flowcharts
205(1)
Histograms
206(1)
Statistical Process Control (SPC)
206(1)
The Role of Inspection
206(3)
When and Where to Inspect
207(1)
Source Inspection
207(1)
Service Industry Inspection
208(1)
Inspection of Attributes versus Variables
208(1)
TQM in Services
209(12)
Summary
211(1)
Key Terms
211(1)
Internet and Student CD-ROM Exercises
211(1)
Discussion Questions
212(1)
Ethical Dilemma
212(1)
Active Model Exercise
212(1)
Problems
213(2)
Internet Homework Problems
215(1)
Case Study: Southwestern University: (C)
215(2)
Video Case Study: The Culture of Quality at Arnold Palmer Hospital
217(1)
Video Case Study: Quality at the Ritz-Carlton Hotel Company
217(1)
Additional Case Studies
218(1)
Bibliography
218(1)
Internet Resources
219(2)
Supplement 6: Statistical Process Control
221(64)
Statistical Process Control (SPC)
222(13)
Control Charts for Variables
224(1)
The Central Limit Theorem
225(1)
Setting Mean Chart Limits (x-Charts)
226(2)
Setting Range Chart Limits (R-Charts)
228(1)
Using Mean and Range Charts
228(2)
Control Charts for Attributes
230(3)
Managerial Issues and Control Charts
233(2)
Process Capability
235(2)
Process Capability Ratio (Cp)
235(1)
Process Capability Index (Cpk)
236(1)
Acceptance Sampling
237(16)
Operating Characteristic Curve
237(1)
Average Outgoing Quality
238(2)
Summary
240(1)
Key Terms
240(1)
Using Software for SPC
240(2)
Solved Problems
242(1)
Internet and Student CD-ROM Exercises
243(1)
Discussion Questions
243(1)
Active Model Exercise
244(1)
Problems
244(6)
Internet Homework Problems
250(1)
Case Study: Bayfield Mud Company
250(1)
Case Study: Alabama Airlines' On-Time Schedule
251(1)
Additional Case Studies
252(1)
Bibliography
252(1)
Internet Resources
252(1)
Process Strategy
253(32)
Global Company Profile: Dell Computer Corp.
254(2)
Four Process Strategies
256(9)
Process Focus
256(2)
Repetitive Focus
258(1)
Product Focus
259(1)
Mass Customization Focus
260(2)
Comparison of Process Choices
262(3)
Process Analysis and Design
265(3)
Flow Diagrams
265(1)
Time-Function Mapping
266(1)
Value-Stream Mapping
266(1)
Process Charts
266(1)
Service Blueprinting
267(1)
Service Process Design
268(3)
Customer Interaction and Process Design
269(1)
More Opportunities to Improve Service Processes
270(1)
Selection of Equipment and Technology
271(1)
Production Technology
271(4)
Machine Technology
271(1)
Automatic Identification System (AIS)
272(1)
Process Control
272(1)
Vision Systems
273(1)
Robots
273(1)
Automated Storage and Retrieval System (ASRS)
273(1)
Automated Guided Vehicle (AGV)
274(1)
Flexible Manufacturing System (FMS)
274(1)
Computer-Integrated Manufacturing (CIM)
274(1)
Technology in Services
275(1)
Process Redesign
276(1)
Ethics and Environmentally Friendly Processes
277(8)
Summary
279(1)
Key Terms
279(1)
Solved Problem
279(1)
Internet and Student CD-ROM Exercises
279(1)
Discussion Questions
280(1)
Ethical Dilemma
280(1)
Active Model Exercise
280(1)
Problems
281(1)
Case Study: Rochester Manufacturing Corporation
282(1)
Video Case Study: Process Analysis at Arnold Palmer Hospital
282(1)
Video Case Study: Process Strategy at Wheeled Coach
283(1)
Additional Case Studies
283(1)
Bibliography
284(1)
Internet Resources
284(1)
Supplement 7: Capacity Planning
285(122)
Capacity
286(4)
Design and Effective Capacity
287(1)
Capacity and Strategy
288(1)
Capacity Considerations
288(1)
Managing Demand
289(1)
Capacity Planning
290(1)
Break-Even Analysis
291(4)
Single-Product Case
293(1)
Multiproduct Case
293(2)
Applying Decision Trees to Capacity Decisions
295(1)
Applying Investment Analysis to Strategy-Driven Investments
296(13)
Investment, Variable Cost, and Cash Flow
296(1)
Net Present Value
296(3)
Summary
299(1)
Key Terms
300(1)
Using Software for Break-Even Analysis
300(1)
Solved Problems
301(1)
Internet and Student CD-ROM Exercises
302(1)
Discussion Questions
302(1)
Problems
302(4)
Internet Homework Problems
306(1)
Video Case Study: Capacity Planning at Arnold Palmer Hospital
307(1)
Additional Case Studies
307(1)
Bibliography
308(1)
Internet Resources
308(1)
Location Strategies
309(30)
Global Company Profile: Federal Express
310(2)
The Strategic Importance of Location
312(1)
Factors that Affect Location Decisions
313(4)
Labor Productivity
314(1)
Exchange Rates and Currency Risk
314(1)
Costs
315(1)
Attitudes
316(1)
Proximity to Markets
316(1)
Proximity to Suppliers
316(1)
Proximity to Competitors (Clustering)
316(1)
Methods of Evaluating Location Alternatives
317(5)
The Factor-Rating Method
317(1)
Locational Break-Even Analysis
318(1)
Center-of-Gravity Method
319(2)
Transportation Model
321(1)
Service Location Strategy
322(17)
How Hotel Chains Select Sites
322(2)
The Telemarketing Industry
324(1)
Geographic Information Systems
324(1)
Summary
325(1)
Key Terms
326(1)
Using Software to Solve Location Problems
326(1)
Solved Problems
327(1)
Internet and Student CD-ROM Exercises
328(1)
Discussion Questions
328(1)
Ethical Dilemma
329(1)
Active Model Exercise
329(1)
Problems
330(6)
Internet Homework Problems
336(1)
Case Study: Southern Recreational Vehicle Company
336(1)
Video Case Study: Where to Place Hard Rock's Next Cafe
336(1)
Additional Case Studies
337(1)
Bibliography
338(1)
Internet Resources
338(1)
Layout Strategy
339(42)
Global Company Profile: McDonald's
340(2)
The Strategic Importance of Layout Decisions
342(1)
Types of Layout
342(1)
Office Layout
343(1)
Retail Layout
344(2)
Servicescapes
345(1)
Warehousing and Storage Layouts
346(2)
Cross-Docking
346(1)
Random Stocking
347(1)
Customizing
347(1)
Fixed-Position Layout
348(1)
Process-Oriented Layout
349(5)
Computer Software for Process-Oriented Layouts
353(1)
Work Cells
354(4)
Requirements of Work Cells
354(2)
Staffing and Balancing Work Cells
356(1)
The Focused Work Center and the Focused Factory
357(1)
Repetitive and Product-Oriented Layout
358(23)
Assembly-Line Balancing
359(4)
Summary
363(1)
Key Terms
363(1)
Using Software to Solve Layout Problems
364(1)
Solved Problems
365(3)
Internet and Student CD-ROM Exercises
368(1)
Discussion Questions
368(1)
Ethical Dilemma
368(1)
Active Model Exercise
368(1)
Problems
369(7)
Internet Homework Problems
376(1)
Case Study: State Automobile License Renewals
376(1)
Video Case Study: Laying Out Arnold Palmer Hospital's New Facility
377(1)
Video Case Study: Facility Layout at Wheeled Coach
378(1)
Additional Case Studies
379(1)
Bibliography
379(1)
Internet Resources
379(2)
Human Resources and Job Design
381(26)
Global Company Profile: Southwest Airlines
382(2)
Human Resource Strategy for Competitive Advantage
384(1)
Constraints on Human Resource Strategy
384(1)
Labor Planning
385(1)
Employment-Stability Policies
385(1)
Work Schedules
385(1)
Job Classifications and Work Rules
386(1)
Job Design
386(10)
Labor Specialization
386(1)
Job Expansion
387(1)
Psychological Components of Job Design
388(1)
Self-Directed Teams
389(1)
Motivation and Incentive Systems
390(1)
Ergonomics and Work Methods
391(5)
The Visual Workplace
396(2)
Ethics and The Work Environment
398(1)
Labor Standards
398(9)
Summary
398(1)
Key Terms
399(1)
Solved Problem
399(2)
Internet and Student CD-ROM Exercises
401(1)
Discussion Questions
401(1)
Ethical Dilemma
401(1)
Problems
402(1)
Internet Homework Problems
402(1)
Case Study: Karstadt versus J.C. Penney
403(1)
Case Study: The Fleet That Wanders
403(1)
Video Case Study: Hard Rock's Human Resource Strategy
404(1)
Additional Case Studies
405(1)
Bibliography
405(1)
Internet Resources
405(2)
Supplement 10: Work Measurement
407(22)
Labor Standards and Work Measurement
408(1)
Historical Experience
409(1)
Time Studies
409(4)
Predetermined Time Standards
413(2)
Work Sampling
415(14)
Summary
418(1)
Key Terms
418(1)
Solved Problems
418(2)
Internet and Student CD-ROM Exercises
420(1)
Discussion Questions
420(1)
Active Model Exercise
421(1)
Problems
421(4)
Internet Homework Problems
425(1)
Case Study: Jackson Manufacturing Company
426(1)
Additional Case Studies
426(1)
Bibliography
426(1)
Internet Resources
427(2)
PART THREE Managing Operations
429(30)
Supply-Chain Management
429(30)
Global Company Profile: Volkswagen
430(2)
The Strategic Importance of the Supply Chain
432(2)
Global Supply-Chain Issues
433(1)
Supply-Chain Economics
434(1)
Make-or-Buy Decisions
434(1)
Outsourcing
435(2)
Ethics in the Supply Chain
437(1)
Supply-Chain Strategies
438(3)
Many Suppliers
438(1)
Few Suppliers
438(1)
Vertical Integration
438(2)
Keiretsu Networks
440(1)
Virtual Companies
440(1)
Managing the Supply Chain
441(4)
Issues in an Integrated Supply Chain
441(2)
Opportunities in an Integrated Supply Chain
443(2)
Internet Purchasing
445(1)
Vendor Selection
446(2)
Vendor Evaluation
446(1)
Vendor Development
447(1)
Negotiations
447(1)
Logistics Management
448(2)
Distribution Systems
448(2)
Cost of Shipping Alternatives
450(1)
Logistics, Security, and JIT
450(1)
Benchmarking Supply-Chain Management
450(9)
Summary
451(1)
Key Terms
451(1)
Internet and Student CD-ROM Exercises
451(1)
Discussion Questions
452(1)
Ethical Dilemma
452(1)
Problems
452(1)
Internet Homework Problem
453(1)
Case Study: Dell's Supply Chain and the Impact of E-Commerce
453(1)
Video Case Study: Arnold Palmer Hospital's Supply Chain
454(1)
Video Case Study: Supply-Chain Management at Regal Marine
455(1)
Additional Case Studies
456(1)
Bibliography
456(1)
Internet Resources
457(2)
Supplement 11: E-Commerce and Operations Management
459(214)
The Internet
460(1)
Electronic Commerce
461(1)
E-Commerce Definitions
462(1)
Economics of E-Commerce
462(1)
Product Design
463(1)
Collaborative Project Management
464(1)
E-Procurement
464(2)
Online Catalogs
464(1)
RFQs and Bid Packaging
465(1)
Internet Outsourcing
465(1)
Online Auctions
466(1)
Inventory Tracking
466(1)
Inventory Reduction
467(1)
Warehousing for E-Commerce
467(1)
Just-in-Time Delivery for E-Commerce
468(1)
Scheduling and Logistics Improvements
468(5)
Coordinated Pickup and Delivery
468(1)
Logistics Cost Reduction
469(1)
Summary
469(1)
Key Terms
469(1)
Internet and Student CD-ROM Exercises
469(1)
Discussion Questions
469(1)
Problems
469(1)
Case Study: E-Commerce at Amazon.com
470(1)
Additional Case Studies
471(1)
Bibliography
471(1)
Internet Resources
471(2)
Inventory Management
473(42)
Global Company Profile: Amazon.com
474(2)
Functions of Inventory
476(1)
Types of Inventory
476(1)
Inventory Management
477(3)
ABC Analysis
477(1)
Record Accuracy
478(1)
Cycle Counting
479(1)
Control of Service Inventories
480(1)
Inventory Models
480(1)
Independent versus Dependent Demand
480(1)
Holding, Ordering, and Setup Costs
481(1)
Inventory Models for Independent Demand
481(11)
The Basic Economic Order Quantity (EOQ) Model
482(1)
Minimizing Costs
482(4)
Reorder Points
486(1)
Production Order Quantity Model
487(3)
Quantity Discount Models
490(2)
Probabilistic Models and Safety Stock
492(5)
Other Probabilistic Models
495(2)
Fixed-Period (P) Systems
497(18)
Summary
498(1)
Key Terms
499(1)
Using Software to Solve Inventory Problems
500(1)
Solved Problems
501(2)
Internet and Student CD-ROM Exercises
503(1)
Discussion Questions
504(1)
Ethical Dilemma
504(1)
Active Model Exercise
504(1)
Problems
505(6)
Internet Homework Problems
511(1)
Case Study: Zhou Bicycle Company
511(1)
Case Study: Sturdivant Sound Systems
511(1)
Video Case Study: Inventory Control at Wheeled Coach
512(1)
Additional Case Studies
512(1)
Bibliography
512(1)
Internet Resources
513(2)
Aggregate Planning
515(34)
Global Company Profile: Anheuser-Busch
516(2)
The Planning Process
518(1)
The Nature of Aggregate Planning
518(2)
Aggregate Planning Strategies
520(4)
Capacity Options
520(1)
Demand Options
521(2)
Mixing Options to Develop a Plan
523(1)
Methods for Aggregate Planning
524(6)
Graphical and Charting Methods
524(3)
Mathematical Approaches to Planning
527(3)
Comparison of Aggregate Planning Methods
530(1)
Aggregate Planning in Services
530(2)
Restaurants
531(1)
Hospitals
531(1)
National Chains of Small Service Firms
531(1)
Miscellaneous Services
531(1)
Airline Industry
532(1)
Yield Management
532(17)
Summary
535(1)
Key Terms
535(1)
Using Software for Aggregate Planning
535(1)
Solved Problems
536(2)
Internet and Student CD-ROM Exercises
538(1)
Discussion Questions
538(1)
Ethical Dilemma
538(1)
Active Model Exercise
539(1)
Problems
540(5)
Internet Homework Problems
545(1)
Case Study: Southwestern University: (G)
545(1)
Case Study: Andrew-Carter, Inc.
546(1)
Additional Case Studies
547(1)
Bibliography
547(1)
Internet Resources
547(2)
Material Requirements Planning (MRP) and ERP
549(38)
Global Company Profile: Collins Industries
550(2)
Dependent Inventory Model Requirements
552(6)
Master Production Schedule
552(3)
Bills of Material
555(1)
Accurate Inventory Records
556(1)
Purchase Orders Outstanding
556(1)
Lead Times for Each Component
557(1)
MRP Structure
558(3)
MRP Management
561(2)
MRP Dynamics
561(1)
MRP and JIT
562(1)
Lot-Sizing Techniques
563(3)
Extensions of MRP
566(2)
Closed-Loop MRP
567(1)
Capacity Planning
567(1)
Material Requirements Planning II (MRP II)
568(1)
MRP in Services
568(2)
Distribution Resource Planning (DRP)
570(1)
Enterprise Resource Planning (ERP)
570(17)
Advantages and Disadvantages of ERP Systems
573(1)
ERP in the Service Sector
573(1)
Summary
574(1)
Key Terms
574(1)
Using Software to Solve MRP Problems
574(1)
Solved Problems
575(3)
Internet and Student CD-ROM Exercises
578(1)
Discussion Questions
578(1)
Ethical Dilemma
578(1)
Active Model Exercise
578(1)
Problems
579(5)
Internet Homework Problems
584(1)
Case Study: Ikon's Attempt at ERP
584(1)
Video Case Study: MRP at Wheeled Coach
585(1)
Additional Case Studies
585(1)
Bibliography
586(1)
Internet Resources
586(1)
Short-Term Scheduling
587(38)
Global Company Profile: Delta Airlines
588(2)
The Strategic Importance of Short-Term Scheduling
590(1)
Scheduling Issues
590(3)
Forward and Backward Scheduling
591(2)
Scheduling Criteria
593(1)
Scheduling Process-Focused Facilities
593(1)
Loading Jobs
594(5)
Input-Output Control
594(1)
Gantt Charts
595(2)
Assignment Method
597(2)
Sequencing Jobs
599(6)
Priority Rules for Dispatching Jobs
599(3)
Critical Ratio
602(1)
Sequencing N Jobs on Two Machines: Johnson's Rule
603(1)
Limitations of Rule-Based Dispatching Systems
604(1)
Finite Capacity Scheduling (FCS)
605(1)
Theory of Constraints
606(2)
Bottlenecks
606(1)
Drum, Buffer, Rope
607(1)
Scheduling Repetitive Facilities
608(1)
Scheduling Services
608(17)
Scheduling Service Employees with Cyclical Scheduling
609(2)
Summary
611(1)
Key Terms
611(1)
Using Software for Short-Term Scheduling
611(2)
Solved Problems
613(3)
Internet and Student CD-ROM Exercises
616(1)
Discussion Questions
616(1)
Ethical Dilemma
617(1)
Active Model Exercise
617(1)
Problems
618(4)
Internet Homework Problems
622(1)
Case Study: Payroll Planning, Inc.
622(1)
Video Case Study: Scheduling at Hard Rock Cafe
623(1)
Additional Case Studies
624(1)
Bibliography
624(1)
Internet Resources
624(1)
Just-in-Time and Lean Production Systems
625(28)
Global Company Profile: Green Gear Cycling
626(2)
Just-in-Time and Lean Production
628(1)
Suppliers
629(3)
Goals of JIT Partnerships
630(2)
Concerns of Suppliers
632(1)
JIT Layout
632(1)
Distance Reduction
632(1)
Increased Flexibility
632(1)
Impact on Employees
632(1)
Reduced Space and Inventory
633(1)
Inventory
633(4)
Reduce Variability
633(1)
Reduce Inventory
634(1)
Reduce Lot Sizes
634(2)
Reduce Setup Costs
636(1)
Scheduling
637(4)
Level Schedules
637(1)
Kanban
637(4)
Quality
641(1)
Employee Empowerment
641(1)
Lean Production
641(3)
Building a Lean Organization
642(1)
5 S's
643(1)
Seven Wastes
644(1)
JIT in Services
644(9)
Summary
645(1)
Key Terms
645(1)
Solved Problem
646(1)
Internet and Student CD-ROM Exercises
646(1)
Discussion Questions
646(1)
Ethical Dilemma
647(1)
Problems
647(1)
Internet Homework Problems
648(1)
Case Study: Mutual Insurance Company of Iowa
649(1)
Case Study: JIT After the Fire
650(1)
Video Case Study: JIT at Arnold Palmer Hospital
650(1)
Additional Case Studies
651(1)
Bibliography
651(1)
Internet Resources
652(1)
Maintenance and Reliability
653(20)
Global Company Profile: Orlando Utilities Commission
654(2)
The Strategic Importance of Maintenance and Reliability
656(1)
Reliability
657(3)
Improving Individual Components
657(2)
Providing Redundancy
659(1)
Maintenance
660(4)
Implementing Preventive Maintenance
660(3)
Increasing Repair Capabilities
663(1)
Total Productive Maintenance
664(1)
Techniques for Establishing Maintenance Policies
664(9)
Summary
664(1)
Key Terms
665(1)
Using Software to Solve Reliability Problems
665(1)
Solved Problems
665(1)
Internet and Student CD-ROM Exercises
666(1)
Discussion Questions
666(1)
Ethical Dilemma
666(1)
Problems
666(3)
Internet Homework Problems
669(1)
Case Study: Worldwide Chemical Company
669(1)
Additional Case Studies
670(1)
Bibliography
670(1)
Internet Resources
671(2)
PART FOUR Quantitative Modules
673
Decision-Making Tools
673(18)
The Decision Process in Operations
674(1)
Fundamentals of Decision Making
675(1)
Decision Tables
675(1)
Types of Decision-Making Environments
676(1)
Decision Making Under Uncertainty
676(1)
Decision Making Under Risk
677(1)
Decision Making Under Certainty
677(1)
Expected Value of Perfect Information (EVPI)
678(1)
Decision Trees
678(2)
A More Complex Decision Tree
680(1)
Using Decision Trees in Ethical Decision Making
681(1)
Summary
682(1)
Key Terms
682(1)
Using Software for Decision Models
683(1)
Solved Problems
683(1)
Internet and Student CD-ROM Exercises
684(1)
Discussion Questions
684(1)
Problems
685(4)
Internet Homework Problems
689(1)
Case Study: Tom Tucker's Liver Transplant
689(1)
Case Study: Ski Right Corp.
689(1)
Additional Case Studies
690(1)
Bibliography
690(1)
Linear Programming
691(32)
Requirements of a Linear Programming Problem
693(1)
Formulating Linear Programming Problems
693(1)
Shader Electronics Example
693(1)
Graphical Solution to a Linear Programming Problem
694(1)
Graphical Representation of Constraints
694(2)
Iso-Profit Line Solution Method
696(2)
Corner-Point Solution Method
698(1)
Sensitivity Analysis
699(1)
Sensitivity Report
699(1)
Changes in the Resources or Right-Hand-Side Values
700(1)
Changes in the Objective Function Coefficient
701(1)
Solving Minimization Problems
701(2)
Linear Programming Applications
703(1)
Production-Mix Example
703(1)
Diet Problem Example
704(1)
Production Scheduling Example
705(1)
Labor Scheduling Example
706(2)
The Simplex Method of LP
708(1)
Summary
708(1)
Key Terms
708(1)
Using Software to Solve LP Problems
708(2)
Solved Problems
710(2)
Internet and Student CD-ROM Exercises
712(1)
Discussion Questions
712(1)
Active Model Exercise
713(1)
Problems
713(7)
Internet Homework Problems
720(1)
Case Study: Golding Landscaping and Plants, Inc.
720(1)
Additional Case Studies
720(1)
Bibliography
721(2)
Transportation Models
723(20)
Transportation Modeling
724(1)
Developing an Initial Solution
725(1)
The Northwest-Corner Rule
726(1)
The Intuitive Lowest-Cost Method
726(1)
The Stepping-Stone Method
727(3)
Special Issues in Modeling
730(1)
Demand Not Equal to Supply
730(1)
Degeneracy
731(1)
Summary
732(1)
Key Terms
732(1)
Using Software to Solve Transportation Problems
732(2)
Solved Problems
734(1)
Internet and Student CD-ROM Exercises
735(1)
Discussion Questions
736(1)
Problems
736(4)
Internet Homework Problems
740(1)
Case Study: Custom Vans, Inc.
740(2)
Additional Case Studies
742(1)
Bibliography
742(1)
Waiting-Line Models
743(28)
Characteristics of a Waiting-Line System
745(1)
Arrival Characteristics
745(1)
Waiting-Line Characteristics
746(1)
Service Characteristics
747(1)
Measuring the Queue's Performance
747(2)
Queuing Costs
749(1)
The Variety of Queuing Models
750(1)
Model A: Single-Channel Queuing Model with Poisson Arrivals and Exponential Service Times
750(3)
Model B: Multiple-Channel Queuing Model
753(3)
Model C: Constant-Service-Time Model
756(1)
Model D: Limited-Population Model
756(2)
Other Queuing Approaches
758(1)
Summary
759(1)
Key Terms
759(1)
Using Software to Solve Queuing Problems
759(1)
Solved Problems
760(2)
Internet and Student CD-ROM Exercises
762(1)
Discussion Questions
762(1)
Active Model Exercise
763(1)
Problems
763(4)
Internet Homework Problems
767(1)
Case Study: New England Foundry
767(1)
Case Study: The Winter Park Hotel
768(1)
Additional Case Study
768(1)
Bibliography
769(1)
Internet Resources
769(2)
Learning Curves
771(14)
Learning Curves in Services and Manufacturing
773(1)
Applying the Learning Curve
774(1)
Arithmetic Approach
774(1)
Logarithmic Approach
774(1)
Learning-Curve Coefficient Approach
775(1)
Strategic Implications of Learning Curves
776(1)
Limitations of Learning Curves
777(1)
Summary
777(1)
Key Term
778(1)
Using Software for Learning Curves
778(1)
Solved Problems
778(1)
Internet and Student CD-ROM Exercises
779(1)
Discussion Questions
779(1)
Active Model Exercise
780(1)
Problems
780(3)
Internet Homework Problems
783(1)
Case Study: SMT's Negotiation with IBM
783(1)
Bibliography
784(1)
Internet Resources
784(1)
Simulation
785
What is Simulation?
786(1)
Advantages and Disadvantages of Simulation
787(1)
Monte Carlo Simulation
787(4)
Simulation of a Queuing Problem
791(1)
Simulation and Inventory Analysis
792(3)
Summary
795(1)
Key Terms
795(1)
Using Software in Simulation
795(2)
Solved Problems
797(1)
Internet and Student CD-ROM Exercises
798(1)
Discussion Questions
798(1)
Problems
799(6)
Internet Homework Problems
805(1)
Case Study: Alabama Airlines' Call Center
806(1)
Additional Case Studies
806(1)
Bibliography
806
Appendices 1(1)
Indices 1(1)
Photo Credits 1


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