Oral and Nonverbal Expression

by Muse, Ivan

• ISBN13: 9781883001278
• ISBN10: 1883001277
• Format: Hardcover
• Copyright: 1996-05-01
• Publisher: Eye on Education

Summary

With this book, principals will become more successful at communicating with difficult people, delivering speeches, and will maximize the effectiveness of groups and committees.

Table of Contents

FOREWORD	v	(3)
ABOUT THE AUTHOR	viii	(1)
PREFACE	ix	(7)
INTRODUCTION	xvi
1 WHEN THE PRINCIPAL SPEAKS--EVERYONE LISTENS	1	(12)
The Work of the Principal	4	(2)
Responsiveness Communication	6	(2)
Establishing Positive Relationships	8	(3)
Summary	11	(1)
Bibliography	12	(1)
2 THE PROCESS OF COMMUNICATION	13	(24)
Did You Hear What I Said?	13	(5)
Message Barriers	18	(4)
Filtering	19	(1)
Information Overload	20	(1)
Role and Status Differences in the School	21	(1)
The School as an Interactive System	22	(2)
Six Episode Situations	24	(5)
Maintaining Harmony in the School	29	(1)
Five Reasons to Communicate	30	(2)
The Setting	32	(2)
Summary	34	(2)
Bibliography	36	(1)
3 UNDERSTANDING AND USING NONVERBAL BEHAVIOR	37	(20)
Paralanguage	40	(2)
Body Movement	42	(1)
Appearance	42	(1)
Facial Expressions	42	(4)
Eye Contact	46	(1)
Gestures	47	(1)
Space	48	(1)
Touching	49	(2)
Physical Environment	51	(1)
Nonverbal Cues	52	(3)
Summary	55	(1)
Bibliography	56	(1)
LISTENING TO OTHERS	57	(16)
Empathetic Listening	61	(2)
Learning to Listen	63	(1)
Marketing Listening	64	(3)
Three Reasons for Listening	67	(1)
Listening Skills Survey	68	(2)
Summary	70	(2)
Bibliography	72	(1)
SENSITIVE WORDS AND COMMENTS	73	(16)
Labels	77	(1)
A Word About Words: Those that are Not Good Enough	78	(1)
Demeaning Comments	78	(3)
Remembering the Good and the Bad	81	(2)
Grammar Goofs	83	(2)
Easy Grammatical Mistakes	85	(1)
Words That Bring People Together	86	(1)
Summary	86	(2)
Bibliography	88	(1)
WORKING AND COMMUNICATING WITH GROUPS	89	(22)
The Principal's Role in a Group	90	(1)
The Working Committee	91	(2)
Conflict in Groups	93	(3)
Getting the Most Out of Groups	96	(1)
Grouping With a Purpose	96	(4)
The Wheel	97	(1)
The Chain	98	(1)
The Y	98	(1)
The Circle	98	(1)
The Star	99	(1)
The Group Mentality	100	(3)
Gender Differences in Groups	103	(2)
Evaluating the Principal as a Group as a Group Member	105	(3)
Summary	108	(1)
Bibliography	109	(2)
COMMUNICATION WITH DIFFICULT PEOPLE	111	(18)
Meeting Individual Needs	113	(2)
Handling Reactive Conflict Situations	115	(4)
Be Prepared for the Unexpected	119	(3)
Difficult Personality Types	122	(4)
Reluctant Individuals	122	(1)
Overbearing Individuals	123	(1)
Dominating Individuals	124	(1)
Critical and Complaining Individuals	124	(2)
Summary	126	(2)
Bibliography	128	(1)
8 THE PRINCIPAL AS A SPEECH GIVER	129
Prepare Yourself for Success	130	(1)
Consider the Purpose and Audience	131	(1)
Adjusting to the Situation	132	(1)
Preparing the Speech	133	(5)
The Introduction	133	(4)
The Body of the Talk	137	(1)
Conclusion	138	(1)
Look Sharp, Feel Sharp, Be Sharp	138	(3)
Summary	141	(1)
Bibliography	142