Organisational Management in Financial Services

by Croft, Liz; Norton, Ann; Dougan, Sarah; Gilliland, Debbie; Donnelly, Clare

• ISBN13: 9781906403270
• ISBN10: 1906403279
• Format: Paperback
• Copyright: 2009-07-30
• Publisher: Lessons Professional Pub

Summary

This text looks at the basic financial information an organization needs to have available, the presentation and uses of this information and what it can tell management about the profitability and efficiency of its operations. The efficient management of human resources is a vital aspect in the successful running of any business. It looks at various elements of staff management from both theoretical and operational perspectives. It explores the methods of structuring the management of systems designed to ensure appropriate control of key areas such as costs, risks, quality standards and communication. It also draws together the key elements of a successful marketing strategy in the financial services environment. In addition, it examines the key issues relating to the design and development of appropriate products and services that effectively fulfill customer needs in a variety of market segments.

Table of Contents

Unit specification	p. vii
Introduction to organisational management in financial services	p. 1
Human resource management and people resourcing	p. 7
Managing competencies and people development	p. 33
Performance management and reward systems	p. 53
Control systems in financial services organisations	p. 71
Managing structure and culture	p. 83
Managing information and communication systems	p. 103
Identifying and responding to customer needs	p. 117
Marketing segmentation, targeting and positioning	p. 131
Product management	p. 165
Price	p. 197
Corporate social responsibility	p. 211
Financial information	p. 225
Financial management in financial services organisations	p. 243
Management information and managing financial performance	p. 269
Planning and control	p. 285
Balanced scorecard	p. 301
Index	p. 329
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