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Organizational Behavior : Managing People and Organizations

by Unknown
Edition:
7th
ISBN13:

9780618305872

ISBN10:
0618305874
Format:
Paperback
Pub. Date:
3/26/2003
Publisher(s):
South-Western College Pub
List Price: $155.33

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Summary

Organizational Behaviorplaces core concepts of human behavior and industrial psychology in a real-world context. Strong end-of-chapter exercises, activities, plus an optional case and exercise book make this flexible text suitable for students at the undergraduate level. Likewise, the authors' emphasis on the latest organizational behavior research continues to attract graduate students. An ongoing case featuring Enron encourages students to consider how all OB topics tie together and practice applying key concepts. Call-out quotes from managers appear at appropriate points throughout the text to highlight relevant, real-world examples. Building Managerial Skillsexercises require students to consider different workplace situations from a manager's standpoint and determine a suitable course of action for each scenario.

Table of Contents

Part I Introduction to Organizational Behavior
An Overview of Organizational Behavior
1(26)
What is Organizational Behavior?
3(2)
The Meaning of Organizational Behavior
3(2)
The Importance of Organizational Behavior
5(1)
The Historical Roots of Organizational Behavior
5(2)
The Scientific Management Era
6(1)
Classical Organization Theory
7(1)
The Emergence of Organizational Behavior
7(5)
Precursors of Organizational Behavior
8(1)
The Hawthorne Studies
8(2)
Working with Diversity
10(1)
The Human Relations Movement
10(2)
Toward Organizational Behavior: The Value of People
12(1)
Contemporary Organizational Behavior
12(5)
Business of Ethics
13(1)
Characteristics of the Field
13(2)
Basic Concepts of the Field
15(2)
Mastering Change
17(1)
Contextual Perspectives on Organizational Behavior
17(5)
Systems and Contingency Perspectives
17(4)
Contemporary Applied Perspectives
21(1)
Organizational Behavior Case for Discussion: The ``Bodacious'' Success of Oprah
22(2)
Experiencing Organizational Behavior: Relating OB and Popular Culture
24(1)
Self-Assessment Exercise: Assessing Your Own Theory X and Theory Y Tendencies
24(1)
OB Online
25(1)
Building Managerial Skills
25(2)
Managing People and Organizations
27(25)
Managerial Perspectives on Organizational Behavior
29(1)
Basic Management Functions, Roles, and Skills
30(6)
Fundamental Managerial Functions
30(1)
World View
31(1)
Basic Managerial Roles
32(2)
Critical Managerial Skills
34(2)
Organizational Challenges
36(4)
Workforce Expansion and Reduction
36(1)
The New Workplace
37(2)
Mastering Change
39(1)
Organization Change
39(1)
Information Technology
40(1)
New Ways of Organizing
40(1)
Environmental Challenges
40(5)
Competitive Strategy
40(1)
Globalization
41(1)
Ethics and Social Responsibility
42(1)
Business of Ethics
43(1)
Quality and Productivity
44(1)
Manufacturing and Service Technology
44(1)
Managing for Effectiveness
45(3)
Individual-Level Outcomes
45(1)
Group- and Team-Level Outcomes
46(1)
Organization-Level Outcomes
46(2)
Organizational Behavior Case for Discussion: The Sky's the Limit at Lockheed Martin
48(1)
Experiencing Organizational Behavior: Managing in Today's Organization
49(1)
Self-Assessment Exercise: Assessing Your Own Management Skills
50(1)
OB Online
51(1)
Building Managerial Skills
51(1)
Managing Global and Workforce Diversity
52(33)
The Nature of Diversity in Organizations
54(7)
What Is Workforce Diversity?
54(2)
Who Will Be the Workforce of the Future?
56(1)
Global Workforce Diversity
57(1)
The Value of Diversity
58(3)
The Emergence of International Management
61(5)
The Growth of International Business
61(1)
Trends in International Business
62(1)
Cross-Cultural Differences and Similarities
63(3)
Dimensions of Diversity
66(5)
Primary Dimensions of Diversity
66(3)
World View
69(2)
Secondary Dimensions of Diversity
71(1)
Managing the Multicultural Organization
71(6)
Managerial Behavior Across Cultures
71(1)
Business of Ethics
72(1)
Multicultural Organization as Competitive Advantage
73(1)
Creating the Multicultural Organization
74(3)
Organizational Behavior Case for Discussion: UPS Delivers Diversity to Diverse World
77(2)
Experiencing Organizational Behavior: Understanding Your Own Stereotypes and Attitudes Toward Others
79(1)
Self-Assessment Exercise: Cross-Cultural Awareness
80(1)
OB Online
81(1)
Building Managerial Skills
81(1)
Integrative Running Case: The Downfall of Enron
82(3)
Part II Individual Processes in Organizations
Foundations of Individual Behavior
85(28)
People in Organizations
87(4)
Psychological Contracts
87(2)
The Person-Job Fit
89(1)
Talking Technology
90(1)
Individual Differences
91(1)
Personality and Organizations
91(4)
The ``Big Five'' Personality Traits
91(2)
The Myers-Briggs Framework
93(1)
Other Personality Traits at Work
93(2)
Attitudes in Organizations
95(5)
How Attitudes are Formed
95(1)
Business of Ethics
96(2)
Mastering Change
98(1)
Key Work-Related Attitudes
99(1)
Affect and Mood in Organizations
100(1)
Perception in Organizations
100(2)
Basic Perceptual Processes
101(1)
Perception and Attribution
102(1)
Creativity in Organizations
102(4)
The Creative Individual
103(1)
The Creative Process
104(1)
Enhancing Creativity in Organizations
105(1)
Types of Workplace Behavior
106(3)
Performance Behaviors
106(1)
Dysfunctional Behaviors
106(1)
Organizational Citizenship
107(2)
Organizational Behavior Case for Discussion: Valuing Employees at the World's Largest Firm
109(1)
Experiencing Organizational Behavior: Matching Personalities and Jobs
110(1)
Self-Assessment Exercise: Assessing Your Locus of Control
111(1)
OB Online
112(1)
Building Managerial Skills
112(1)
Need-Based Perspectives on Motivation
113(24)
The Nature of Motivation
115(5)
The Importance of Motivation
115(1)
Business of Ethics
116(1)
The Motivational Framework
117(1)
Needs and Motives in Organizations
118(1)
Mastering Change
119(1)
Historical Perspectives on Motivation
120(1)
Early Views of Motivation
120(1)
The Scientific Management Approach
120(1)
The Human Relations Approach
121(1)
Need Theories of Motivation
121(5)
The Hierarchy of Needs
121(3)
World View
124(1)
ERG Theory
125(1)
The Dual-Structure Theory
126(2)
Development of the Theory
126(1)
Evaluation of the Theory
127(1)
Other Important Needs
128(3)
The Need for Achievement
128(2)
The Need for Affiliation
130(1)
The Need for Power
130(1)
Integrating the Need-Based Perspectives
131(2)
Organizational Behavior Case for Discussion: When Employees Are Owners
133(1)
Experiencing Organizational Behavior: Relating Your Needs to the Theories of Motivation
134(1)
Self-Assessment Exercise: Assessing Your Own Needs
135(1)
OB Online
136(1)
Building Managerial Skills
136(1)
Process-Based Perspectives on Motivation
137(26)
The Equity Theory of Motivation
139(4)
Forming Equity Perceptions
139(1)
Working with Diversity
140(1)
Responses to Equity and Inequity
140(1)
Evaluation and Implications
141(2)
The Expectancy Theory of Motivation
143(5)
The Basic Expectancy Model
143(2)
The Porter-Lawler Model
145(1)
Evaluation and Implications
146(1)
Talking Technology
147(1)
Learning and Motivation
148(7)
How Learning Occurs
148(1)
Reinforcement Theory and Learning
149(4)
Related Aspects of Learning
153(2)
Organizational Behavior Modification
155(3)
Behavior Modification in Organizations
155(2)
The Effectiveness of OB Mod
157(1)
The Ethics of OB Mod
157(1)
Attribution and Motivation
158(1)
Organizational Behavior Case for Discussion
159(1)
Experiencing Organizational Behavior: Understanding the Dynamics of Expectancy Theory
160(1)
Self-Assessment Exercise: Assessing Your Equity Sensitivity
161(1)
OB Online
162(1)
Building Managerial Skills
162(1)
Job Design, Employee Participation, and Alternative Work Arrangements
163(26)
Motivation and Employee Performance
165(1)
The Evolution of Job Design
166(6)
Mastering Change
167(1)
Job Specialization
168(1)
Talking Technology
169(1)
Early Alternatives to Job Specialization
170(1)
Job Enrichment
171(1)
The Job Characteristics Approach
172(4)
The Job Characteristics Theory
173(2)
Social Information and Job Design
175(1)
Participation, Empowerment, and Motivation
176(2)
Early Perspectives on Participation and Empowerment
176(1)
Areas of Participation
177(1)
Techniques and Issues in Empowerment
177(1)
Alternative Work Arrangements
178(5)
Variable Work Schedules
178(1)
Flexible Work Schedules
179(1)
Job Sharing
180(1)
Telecommuting
181(1)
Business of Ethics
182(1)
Organizational Behavior Case for Discussion: Employee Participation at Chaparral Steel
183(2)
Experiencing Organizational Behavior: Learning About Job Design
185(1)
Self-Assessment Exercise: The Job Characteristics Inventory
186(2)
OB Online
188(1)
Building Managerial Skills
188(1)
Goal Setting, Performance Management, and Rewards
189(30)
Goal Setting and Motivation
191(4)
Goal-Setting Theory
191(2)
Broader Perspectives on Goal Setting
193(1)
Evaluation and Implications
194(1)
Performance Management in Organizations
195(4)
The Nature of Performance Management
195(1)
Purposes of Performance Measurement
196(1)
Performance Measurement Basics
196(2)
Talking Technology
198(1)
Performance Measurement and Total Quality Management
199(3)
Continuous Improvement
199(2)
The Learning Organization
201(1)
Individual Rewards in Organizations
202(7)
Working with Diversity
203(1)
Roles, Purposes, and Meanings of Rewards
203(1)
Types of Rewards
204(2)
Business of Ethics
206(3)
Managing Reward Systems
209(5)
Linking Performance and Rewards
210(1)
Flexible Reward Systems
210(1)
Participative Pay Systems
211(1)
Pay Secrecy
211(1)
Expatriate Compensation
211(3)
Organizational Behavior Case for Discussion: Rewarding the Hourly Worker
214(1)
Experiencing Organizational Behavior: Using Compensation to Motivate Workers
215(2)
Self-Assessment Exercise: Diagnosing Poor Performance and Enhancing Motivation
217(1)
OB Online
218(1)
Building Managerial Skills
218(1)
Managing Stress and the Work-Life Balance
219(29)
The Nature of Stress
221(1)
Stress Defined
221(1)
The Stress Process
221(1)
Individual Differences and Stress
222(4)
Type A and B Personality Profiles
222(1)
Mastering Change
223(2)
Hardiness and Optimism
225(1)
Common Causes of Stress
226(7)
Organizational Stressors
226(3)
Talking Technology
229(1)
Life Stressors
230(3)
Consequences of Stress
233(1)
Individual Consequences
233(1)
Organizational Consequences
233(1)
Burnout
234(1)
Managing Stress in the Workplace
234(4)
Individual Coping Strategies
235(2)
Organizational Coping Strategies
237(1)
Work-Life Linkages
238(3)
Fundamental Work-Life Relationships
238(1)
Working With Diversity
239(1)
Balancing Work-Life Linkages
239(2)
Organizational Behavior Case for Discussion: Over the Edge
241(1)
Experiencing Organizational Behavior: Learning How Stress Affects You
242(1)
Self-Assessment Exercise: Are You Type A or Type B?
243(1)
OB Online
244(1)
Building Managerial Skills
244(1)
Integrative Running Case: The Downfall of Enron---The People
245(3)
Part III Interpersonal Processes in Organizations
Communication in Organizations
248(32)
The Nature of Communication in Organizations
250(3)
The Purposes of Communication in Organizations
250(1)
Communication Across Cultures
250(2)
Mastering Change
252(1)
Methods of Communication
253(3)
Written Communication
253(1)
Oral Communication
254(1)
Nonverbal Communication
255(1)
The Communication Process
256(4)
Source
256(1)
Encoding
257(1)
Transmission
257(1)
Decoding
257(1)
Talking Technology
258(1)
Receiver
259(1)
Feedback
259(1)
Noise
259(1)
Electronic Information Processing and Telecommunications
260(3)
Business of Ethics
262(1)
Communication Networks
263(5)
Small-Group Networks
263(2)
Organizational Communication Networks
265(3)
Managing Communication
268(7)
Improving the Communication Process
268(3)
Improving Organizational Factors in Communication
271(4)
Organizational Behavior Case for Discussion: A Tale of Two Companies
275(1)
Experiencing Organizational Behavior: The Importance of Feedback in Oral Communication
276(1)
Self-Assessment Exercise: Diagnosing Your Listening Skills
277(1)
OB Online
278(1)
Building Managerial Skills
278(2)
Group Dynamics
280(32)
Overview of Groups and Group Dynamics
282(4)
``Group'' Defined
282(1)
The Importance of Studying Groups
283(1)
Group Formation
284(1)
Mastering Change
285(1)
Types of Groups
286(2)
Formal Groups
286(1)
Informal Groups
287(1)
Stages of Group Development
288(3)
Mutual Acceptance
288(1)
Communication and Decision Making
289(1)
Motivation and Productivity
289(1)
Control and Organization
290(1)
Group Performance Factors
291(6)
Composition
292(1)
Size
293(1)
Norms
294(1)
Cohesiveness
295(2)
Intergroup Dynamics
297(1)
Conflict in Groups and Organizations
298(6)
Working With Diversity
299(1)
The Nature of Conflict
300(1)
Reactions to Conflict
301(2)
Managing Conflict
303(1)
Managing Group and Intergroup Dynamics in Organizations
304(3)
Organizational Behavior Case for Discussion: Using Groups to Get Things Done
307(1)
Experiencing Organizational Behavior: Learning the Benefits of a Group
308(1)
Self-Assessment Exercise: Group Cohesiveness
309(1)
OB Online
310(1)
Building Managerial Skills
310(2)
Using Teams in Organizations
312(26)
Differentiating Teams from Groups
313(5)
Working With Diversity
315(1)
Job Categories
316(1)
Authority
317(1)
Reward Systems
317(1)
Benefits and Costs of Teams in Organizations
318(4)
Enhanced Performance
318(1)
Employee Benefits
319(1)
Reduced Costs
319(1)
Talking Technology
320(1)
Organizational Enhancements
320(1)
Costs of Teams
321(1)
Types of Teams
322(3)
Quality Circles
322(1)
Work Teams
323(1)
Problem-Solving Teams
323(1)
Management Teams
323(1)
Product Development Teams
324(1)
Virtual Teams
325(1)
Implementing Teams in Organizations
325(6)
Planning the Change
325(3)
Phases of Implementation
328(3)
Essential Team Issues
331(3)
Team Performance
331(1)
Business of Ethics
332(1)
Start at the Top
333(1)
Organizational Behavior Case for Discussion: None of Us Is as Smart as All of Us
334(2)
Experiencing Organizational Behavior: Using Teams
336(1)
Self-Assessment Exercise: Understanding the Benefits of Teams
336(1)
OB Online
337(1)
Building Managerial Skills
337(1)
Leadership Models and Concepts
338(27)
The Nature of Leadership
340(2)
The Meaning of Leadership
340(1)
Leadership Versus Management
340(2)
Early Approaches to Leadership
342(6)
Trait Approaches to Leadership
342(1)
Mastering Change
343(1)
Behavioral Approaches to Leadership
344(1)
World View
345(3)
The LPC Theory of Leadership
348(3)
Task Versus Relationship Motivation
348(1)
Situational Favorableness
349(2)
Evaluation and Implications
351(1)
The Path-Goal Theory of Leadership
351(3)
Basic Premises
351(1)
Working With Diversity
352(2)
Evaluation and Implications
354(1)
Vroom's Decision Tree Approach to Leadership
354(4)
Basic Premises
354(4)
Evaluation and Implications
358(1)
Other Contemporary Approaches to Leadership
358(3)
The Leader-Member Exchange Model
358(1)
The Hersey and Blanchard Model
359(2)
Organizational Behavior Case for Discussion: How Do You Manage Magic?
361(1)
Experiencing Organizational Behavior: Understanding Successful and Unsuccessful Leadership
362(1)
Self-Assessment Exercise: Applying Vroom's Decision Tree Approach
363(1)
OB Online
363(1)
Building Managerial Skills
363(2)
Leadership and Influence Processes
365(28)
Leadership as Influence
366(1)
Influence-Based Approaches to Leadership
367(3)
Transformational Leadership
367(1)
Charismatic Leadership
368(2)
Mastering Change
370(1)
Leadership Substitutes: Can Leadership Be Irrelevant?
370(2)
The Nature of Leadership Substitutes
370(1)
Workplace Substitutes
371(1)
Superleadership
372(1)
Power in Organizations
372(8)
The Nature of Power
372(1)
Types of Power
373(2)
The Uses of Power in Organizations
375(5)
Politics and Political Behavior
380(6)
The Pervasiveness of Political Behavior
380(1)
Business of Ethics
381(1)
Managing Political Behavior
382(4)
Impression Management in Organizations
386(2)
Organizational Behavior Case for Discussion: A Corporate Marriage Made in Heaven (Not!)
388(2)
Experiencing Organizational Behavior: Learning About Ethics and Power
390(1)
Self-Assessment Exercise: Are You a Charismatic Leader?
390(2)
OB Online
392(1)
Building Managerial Skills
392(1)
Decision Making and Negotiation
393(36)
The Nature of Decision Making
395(3)
Types of Decisions
395(1)
Information Required for Decision Making
396(2)
The Decision-Making Process
398(10)
The Rational Approach
399(1)
Mastering Change
400(3)
The Behavioral Approach
403(1)
The Practical Approach
404(1)
The Personal Approach
405(3)
Related Behavioral Aspects of Decision Making
408(3)
Ethics and Decision Making
408(1)
Escalation of Commitment
409(1)
Business of Ethics
410(1)
Group Decision Making
411(6)
Group Polarization
411(1)
Groupthink
412(2)
Participation
414(1)
Group Problem Solving
415(2)
Negotiation
417(4)
Approaches to Negotiation
417(1)
World View
418(1)
Win-Win Negotiation
419(2)
Organizational Behavior Case for Discussion: The Most Stressful Conditions
421(2)
Experiencing Organizational Behavior: Programmed and Nonprogrammed Decisions
423(1)
Self-Assessment Exercise: Rational Versus Practical Approaches to Decision Making
424(1)
OB Online
424(1)
Building Managerial Skills
424(2)
Integrative Running Case: The Downfall of Enron---The Leadership
426(3)
Part IV Organizational Processes and Characteristics
Dimensions of Organization Structure
429(29)
The Nature of Organization Structure
431(2)
Organization Defined
431(1)
Organization Structure
431(2)
Mastering Change
433(1)
Structural Configuration
433(10)
Division of Labor
434(2)
Coordinating the Divided Tasks
436(3)
World View
439(4)
Structure and Operations
443(2)
Centralization
443(1)
Formalization
444(1)
Responsibility and Authority
445(3)
Responsibility
445(1)
Authority
446(1)
Business of Ethics
447(1)
An Alternative View of Authority
448(1)
Classic Views of Structure
448(6)
Ideal Bureaucracy
449(1)
The Classic Principles of Organizing
449(2)
Human Organization
451(3)
Organizational Behavior Case for Discussion: A Company Divided Against Itself Cannot Stand
454(1)
Experiencing Organizational Behavior: Understanding Organization Structure
455(1)
Self-Assessment Exercise: Making Delegation Work
456(1)
OB Online
457(1)
Building Managerial Skills
457(1)
Organization Design
458(33)
Contingency Approaches to Organization Design
460(1)
Strategy, Structural Imperatives, and Strategic Choice
461(12)
Strategy
461(1)
Structural Imperatives
461(6)
Talking Technology
467(3)
Strategic Choice
470(1)
World View
471(1)
Business of Ethics
472(1)
Organizational Designs
473(8)
Mechanistic and Organic Designs
473(1)
Sociotechnical Systems Designs
473(2)
Mintzberg's Designs
475(4)
Matrix Organization Design
479(2)
Virtual Organizations
481(1)
Contemporary Organization Design
481(5)
Reengineering the Organization
482(1)
Rethinking the Organization
482(1)
Global Organization Structure and Design Issues
483(1)
Dominant Themes of Contemporary Designs
484(2)
Organizational Behavior Case for Discussion: Restructuring at Cisco
486(1)
Experiencing Organizational Behavior: Studying a Real Organization
487(1)
Self-Assessment Exercise: Diagnosing Organization Structure
488(1)
OB Online
489(1)
Building Managerial Skills
490(1)
Organization Culture
491(30)
The Nature of Organization Culture
492(8)
What Is Organization Culture?
493(2)
World View
495(1)
Historical Foundations
496(3)
Working with Diversity
499(1)
Culture Versus Climate
500(1)
Creating the Organization Culture
500(2)
Establish Values
500(1)
Create Vision
501(1)
Initiate Implementation Strategies
501(1)
Reinforce Cultural Behaviors
502(1)
Approaches to Describing Organization Culture
502(5)
The Ouchi Framework
503(2)
The Peters and Waterman Approach
505(2)
Emerging Issues in Organization Culture
507(4)
Innovation
507(2)
Empowerment
509(1)
Mastering Change
510(1)
Procedural Justice
511(1)
Managing Organization Culture
511(5)
Taking Advantage of the Existing Culture
511(1)
Teaching the Organization Culture: Socialization
512(1)
Changing the Organization Culture
513(3)
Organizational Behavior Case for Discussion: Microsoft: Cult or Culture?
516(2)
Experiencing Organizational Behavior: Culture of the Classroom
518(1)
Self-Assessment Exercise: An Empowering Culture: What It Is and What It Is Not
518(1)
OB Online
519(1)
Building Managerial Skills
519(2)
Organization Change and Development
521(33)
Forces for Change
523(4)
People
523(1)
Technology
524(1)
Working with Diversity
525(1)
Information Processing and Communication
525(1)
Competition
526(1)
Talking Technology
527(1)
Processes for Planned Organization Change
527(3)
Lewin's Process Model
528(1)
The Continuous Change Process Model
528(2)
Organization Development
530(8)
Organization Development Defined
531(1)
Systemwide Organization Development
531(2)
Task and Technological Change
533(1)
Group and Individual Change
534(4)
Resistance to Change
538(4)
Organizational Sources of Resistance
539(1)
Mastering Change
540(1)
Individual Sources of Resistance
541(1)
Managing Successful Organization Change and Development
542(4)
Consider International Issues
543(1)
Take a Holistic View
543(1)
Start Small
543(1)
Secure Top Management Support
544(1)
Encourage Participation
544(1)
Foster Open Communication
544(1)
Reward Contributors
544(2)
Organizational Behavior Case for Discussion: Change of Direction at Schwab
546(2)
Experiencing Organizational Behavior: Planning a Change at the University
548(1)
Self-Assessment Exercise: Support for Change
549(1)
OB Online
549(1)
Building Managerial Skills
550(1)
Integrative Running Case: The Downfall of Enron---The Organization
551(3)
Research Methods in Organizational Behavior
554(8)
The Role of Theory and Research
554(1)
Purposes of Research
555(1)
The Scientific Research Process
555(1)
Types of Research Designs
556(3)
Case Study
556(1)
Field Survey
557(1)
Laboratory Experiment
558(1)
Field Experiment
558(1)
Methods of Gathering Data
559(1)
Questionnaires
559(1)
Interviews
559(1)
Observation
559(1)
Nonreactive Measures
559(1)
Related Issues in Research
560(2)
Causality
560(1)
Reliability and Validity
560(1)
Ethical Concerns
561(1)
Career Dynamics
562(16)
Individual and Organizational Perspectives on Careers
563(1)
Career Choices
564(5)
Choice of Occupation
566(2)
Choice of Organization
568(1)
Changes in Midcareer
568(1)
Career Stages
569(5)
Entry
569(1)
Trial
569(2)
Establishment
571(1)
Mastery
571(1)
Exit
572(1)
Mentoring
573(1)
Organizational Career Planning
574(4)
Purposes of Career Planning
574(1)
Types of Career Programs
575(2)
Career Management
577(1)
Results of Career Planning
578
579
601
614
620
622


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