Organizational Communication

by Miller, Katherine

• ISBN13: 9780534561468
• ISBN10: 0534561462
• Format: Hardcover
• Copyright: 2002-11-01
• Publisher: Cengage Learning

Summary

Katherine Miller's book offers comprehensive coverage of the perspectives and processes important to your understanding of organizational communication -- including current material on the field's burgeoning research and theory. Case studies and other tools help you think critically about what you read and make your own decisions. Book jacket.

Table of Contents

PART A FOUNDING APPROACHES	1	(68)
Classical Approaches	4	(22)
The Machine Metaphor of Organizing	4	(2)
Henri Fayol's Theory of Classical Management	6	(5)
Elements of Management	7	(1)
Principles of Management	7	(3)
Summary of Fayol's Theory	10	(1)
Max Weber's Theory of Bureaucracy	11	(2)
Frederick Taylor's Theory of Scientific Management	13	(3)
Impetus for the Theory of Scientific Management	14	(1)
Components of Scientific Management	14	(2)
Communication in Classical Approaches	16	(2)
Content of Communication	17	(1)
Spotlight on Scholarship	18	(2)
Direction of Communication Flow	19	(1)
Channel of Communication	19	(1)
Style of Communication	20	(1)
Classical Management in Organizations Today	20	(2)
Classical Structure in Today's Organizations	21	(1)
Classical Job Design in Today's Organizations	22	(1)
Summary	22	(2)
Case Study: The Creamy Creations Takeover	24	(2)
Human Relations Approaches	26	(21)
From Classical Theory to Human Relations: The Hawthorne Studies	27	(3)
The Illumination Studies	27	(1)
The Relay Assembly Test Room Studies	27	(1)
The Interview Program	28	(1)
The Bank Wiring Room Studies	28	(1)
Explanations of Findings in the Hawthorne Studies	29	(1)
Theories of the Human Relations Movement	30	(8)
Maslow's Hierarchy of Needs Theory	30	(3)
Herzberg's Motivation-Hygiene Theory	33	(2)
McGregor's Theory X and Theory Y	35	(2)
Comparison of the Three Theories	37	(1)
Spotlight on Scholarship	38	(1)
Communication in Human Relations Approaches	39	(3)
Content of Communication	39	(1)
Direction of Communication Flow	40	(1)
Channel of Communication	40	(1)
Style of Communication	41	(1)
The Human Relations Approach in Organizations Today	42	(1)
Impact on Managerial Attitudes	42	(1)
Impact on Job Design	42	(1)
Summary	43	(2)
Case Study: Motivation at Healthtime Fitness Club	45	(2)
Human Resources Approaches	47	(22)
Impetus for the Human Resources Approach	48	(4)
Do Human Relations Principles Work?	48	(2)
Misuse of Human Relations Principles	50	(2)
Founding Theories of the Human Resources Approach	52	(5)
Blake and Mouton's Managerial Grid	52	(1)
Likert's System IV	53	(2)
Ouchi's Theory Z	55	(1)
Comparison of the Three Theories	56	(1)
Communication in Human Resources Organizations	57	(2)
Content of Communication	57	(1)
Direction of Communication Flow	58	(1)
Channel of Communication	58	(1)
Style of Communication	59	(1)
Human Resources Organizations Today	59	(1)
Spotlight on Scholarship	60	(5)
The ``What'' of Human Resources Programs	60	(2)
The ``How'' of Human Resources Programs	62	(3)
Summary	65	(2)
Case Study: Teamwork at the Marshall's Processing Plant	67	(2)
PART B CONTEMPORARY APPROACHES	69	(66)
Systems Approaches	71	(23)
The Systems Metaphor and Systems Concepts	72	(5)
Systems Components	73	(1)
Systems Processes	74	(2)
System Properties	76	(1)
Spotlight on Scholarship	77	(3)
Three Systems Theories	80	(6)
Cybernetic Systems Theory	80	(2)
Karl Weick's Theory of Organizing	82	(2)
``New Science'' Systems Theory	84	(2)
Methods for Studying Organizational Systems	86	(4)
Network Analysis	86	(2)
Modeling Techniques	88	(2)
Case Analysis	90	(1)
Summary	90	(2)
Case Study: Sensemaking after the Acquisition	92	(2)
Cultural Approaches	94	(21)
Prescriptive Views of Culture	95	(3)
Deal and Kennedy's ``Strong Cultures''	96	(1)
Peters and Waterman's ``Excellent Cultures''	96	(2)
Alternative Approaches to Culture	98	(2)
Organizational Cultures Are Complicated	99	(1)
Organizational Cultures Are Emergent	99	(1)
Spotlight on Scholarship	100	(3)
Organizational Cultures Are Not Unitary	101	(1)
Organizational Cultures Are Often Ambiguous	102	(1)
Schein's Model of Organizational Culture	103	(7)
A Definition of Culture	103	(1)
A Model of Culture	104	(6)
Methods for Studying Organizational Culture	110	(2)
Summary	112	(1)
Case Study: The Rise and Fall of Enron	113	(2)
Critical Approaches	115	(20)
Critical Approaches	116	(8)
The Pervasiveness of Power	117	(5)
Ideology and Hegemony	122	(1)
Emancipation	123	(1)
Two Critical Approaches in Communication	124	(2)
A Theory of Concertive Control	125	(1)
Spotlight on Scholarship	126	(5)
Feminist Theories of Organizational Communication	128	(3)
Research Methodology in the Critical Approach	131	(1)
Summary	132	(1)
Case Study: Talking Turkey	133	(2)
PART C ENDURING PROCESSES	135	(88)
Assimilation Processes	137	(21)
Models of Organizational Socialization	138	(2)
Phases of Socialization	138	(2)
Spotlight on Scholarship	140	(4)
Content of Socialization	142	(1)
Summary of Socialization Models	143	(1)
Communication Processes During Assimilation	144	(9)
The Employment Interview	144	(3)
Newcomer Information-Seeking Tactics	147	(2)
Role-Development Processes	149	(3)
Organizational Exit	152	(1)
Summary	153	(3)
Case Study: Letters to Delta Chi	156	(2)
Decision-Making Processes	158	(24)
Models of the Decision-Making Process	158	(3)
Rational Models of Decision Making	158	(1)
Alternatives to Rational Models	159	(2)
Descriptive Research on Organizational Decision Making	161	(2)
Small-Group Decision Making	163	(5)
Descriptive Models of Small-Group Decision Making	163	(2)
Effective Small-Group Decision Making	165	(3)
Spotlight on Scholarship	168	(1)
Participation in Decision Making	169	(6)
Effects of Participation in Decision Making	170	(1)
Models of the Participation Process	170	(2)
Participative Applications in Organizations and Workplace Democracy	172	(3)
Summary	175	(4)
Case Study: Too Many Majors	179	(3)
Conflict Management Processes	182	(22)
Conceptualizing the Conflict Process	182	(4)
Defining Conflict	182	(2)
Levels of Organizational Conflict	184	(1)
Phases of Organizational Conflict	184	(2)
Managing Organizational Conflict	186	(7)
Conflict Styles	186	(3)
Bargaining and Negotiation	189	(2)
Third-Party Conflict Resolution	191	(2)
Factors Influencing the Conflict Management Process	193	(2)
Personal Factors	194	(1)
Relational Factors	194	(1)
Spotlight on Scholarship	195	(2)
Cultural Factors	196	(1)
An Alternative View of Conflict	197	(1)
Summary	198	(4)
Case Study: The Problem with Teamwork	202	(2)
Change Processes in Organizations	204	(19)
Organizational Change Processes	205	(3)
Models of Organizational Change	205	(2)
Reactions to Organizational Change	207	(1)
Spotlight on Scholarship	208	(4)
Communication in the Change Process	210	(2)
Individual Change Processes: Feedback	212	(6)
Feedback Contexts	213	(2)
Feedback Dimensions	215	(1)
Effects of Feedback	216	(1)
Seeking Feedback	217	(1)
Summary	218	(3)
Case Study: The Performance Appraisal Meeting	221	(2)
PART D EMERGING PROCESSES	223	(80)
Processes of Emotion in the Workplace	225	(20)
Emotion in the Workplace	226	(4)
Emotion as Part of the Job	226	(2)
Emotion as Part of Workplace Life	228	(2)
Spotlight on Scholarship	230	(1)
Summary	231	(1)
Stress, Burnout, and Social Support in the Workplace	231	(10)
Burnout	232	(1)
Stressors That Lead to Burnout	233	(1)
Outcomes of Burnout	234	(1)
Communication as a Cause of Burnout	235	(3)
Coping with Burnout	238	(3)
Summary	241	(2)
Case Study: After September 11: Emotion in the Workplace	243	(2)
Diversity Management Processes	245	(21)
Women and Minorities in Today's Organizations	246	(5)
Explanation 1: Actual Differences	247	(1)
Explanation 2: Systemic Barriers	248	(2)
Explanation 3: Discrimination	250	(1)
The Multicultural Organization	251	(5)
The Diverse Organization: Opportunities	253	(2)
The Diverse Organization: Challenges	255	(1)
Spotlight on Scholarship	256	(4)
Managing Cultural Diversity	260	(2)
Summary	262	(2)
Case Study: Perspectives on Encouraging Cultural Diversity	264	(2)
Technological Processes	266	(19)
Types of Organizational Communication Technology	267	(3)
Theories of Communication Media Usage	270	(5)
The Media Richness Model	270	(2)
The Social Information Processing Model	272	(2)
The Dual-Capacity Model	274	(1)
Spotlight on Scholarship	275	(1)
Effects of Organizational Communication Technology	276	(4)
Effects on Communication Content	277	(1)
Effects on Communication Patterns	277	(1)
Effects on Communication Outcomes	278	(1)
Effects on Organizational Structure	279	(1)
Summary	280	(3)
Case Study: High-Tech Gardening	283	(2)
The Changing Landscape of Organizations	285	(18)
Communication in the Global Workplace	286	(2)
Spotlight on Scholarship	288	(4)
Effects of Globalization	288	(4)
Communication in an Era of Shifting Identity	292	(2)
Communication in a Service Economy	294	(3)
Communication in the Age of the Disposable Worker	297	(3)
Summary	300	(1)
Case Study: Charting the Changing Nature of Work	301	(2)
References	303	(20)
Author Index	323	(4)
Subject Index	327