Partnership and Participation Decision-making in the Multiagency Setting

by Taket, Ann; White, Leroy

• ISBN13: 9780471720317
• ISBN10: 0471720313
• Edition: 1st
• Format: Paperback
• Copyright: 2000-06-15
• Publisher: WILEY

Summary

The past two decades have seen an increase in the number of organisations working together in multiagency settings and increased calls for partnership and participation in organisational and public life. Models for this kind of working arrangement range from contracting out and joint planning, through to more formal arrangements such as setting up a joint agency. How to make these arrangements effective in developing policy and aiding decision-making can, however, be problematic. To make the multiagency setting work, organisations must manage diversity, resolve conflict and promote collaboration. The processes for effective decision-making in multiagency settings form the central concern of this book. Group processes must become more participatory, democratic and empowering. Illustrated with case studies drawn from the US, Africa, Asia, Latin America, as well as the UK and Europe, the book surveys the range of multiagency settings, explores the mechanisms and processes for multiagency work, and reviews a range of processes and tools that have shown themselves to be effective. Partnership & Participation offers no guaranteed answers, but provides a useful framework and stimulating guidelines for those facing the many questions that are raised by working in a multiagency setting.

Author Biography

Ann Taket, Professor of Primary Health Care, Faculty of Health & Social Sciences, South Bank University, London. Has over 18 years experience in OR and Health Services Researchand has over 100 publications. She has worked as advisor to WHO, ODA and the British Council.

Leroy White, Principal Lecturer in Primary & Community Care Reearch, Faculty of Health & Social Sciences, South Bank University, London. Has over 10 years experience in OR in both the UK and developing countries. He has over 30 publications.
Leroy White & Ann Taket contributed 'Critiquing Multimethodology as Metamethodology: Working Towards Pragmatic Pluralism' to the Wiley book 'Multimethodology', edited by John Mingers and Tony Gill.

Table of Contents

Acknowledgements	xi
Preface	xiii
Part I Multiagency working	1	(64)
Introduction to the multiagency setting	3	(16)
Introduction	3	(1)
The context -- changing times: postmodernity -- the 'New Times'	3	(4)
Conditions giving rise to need for multiagency working -- the socio-economic dimension	7	(3)
Conditions giving rise to need for multiagency working -- the cultural dimension	10	(2)
Conditions giving rise to need for multiagency working -- the political dimension: New Liberalism	12	(1)
Conditions giving rise to need for multiagency working -- the turbulent environment	13	(1)
Participatory decision-making and multiagency work: a range of multiagency settings and models of organisation for multiagency work	14	(5)
Models of multiagency working	19	(20)
Introduction	19	(2)
Matrix management	21	(1)
Joint planning	21	(1)
Joint working/co-ordinated working/ collaboration/coalition/partnership/alliance	21	(2)
Co-management/joint agency	23	(1)
Outsourcing/contracting out	24	(1)
Networks	25	(1)
Task forces/advisory groups	26	(1)
Intersectoral collaboration	27	(3)
Rhizomatic networks	30	(6)
Barriers and facilitating factors -- challenges to multiagency working	36	(3)
Methods used in multiagency settings	39	(26)
Introduction	39	(1)
System dynamics models	40	(1)
Decision conferencing	41	(2)
Strategic Options Development and Analysis (SODA)	43	(2)
Strategic Choice Approach	45	(2)
Team Syntegrity	47	(2)
SSM (soft systems methodology)	49	(3)
TSI (total systems intervention)	52	(1)
Participatory Appraisal -- methods from development practice	53	(3)
Commentary and critique -- parts of the answer	56	(7)
Summing up and moving on -- our multimethodology: PANDA	63	(2)
Part II Introducing PANDA	65	(118)
Pragmatic pluralism	67	(18)
Introduction	67	(1)
Pragmatic pluralism	68	(1)
Our pragmatism	69	(1)
Our pluralism	70	(12)
The three Ds	82	(1)
Conclusion	83	(2)
Pluralism in the 'nature' of the client	85	(10)
Introduction	85	(1)
Multiple rationalities and perspectives	86	(1)
Retreat from rationality	86	(4)
Is it possible to achieve consensus?	90	(1)
Equality of access	91	(4)
Pluralism in the use of specific methods/techniques	95	(28)
Introduction: the four Ms	95	(1)
Ingredients	96	(17)
Mixing, modifying, multiplying and matching in practice	113	(8)
Summing up and moving on	121	(2)
Modes of representation	123	(22)
Introduction	123	(1)
Visual literacy	124	(2)
Different modes of representation	126	(17)
Conclusion	143	(2)
pluralism in the facilitation process	145	(38)
Introduction -- the four Fs	145	(2)
A short digression on power	147	(4)
Facilitating access to participation -- the characteristics of an effective facilitator	151	(2)
Ground rules/briefing	153	(1)
Emotion and conflict	154	(7)
The importance of language	161	(4)
Role(s) of the facilitator(s)	165	(5)
Roles of participants	170	(3)
How many facilitators?	173	(1)
Practical details	174	(1)
Devices for use	175	(4)
Critical reflection	179	(3)
Summing up and moving on	182	(1)
Part III PANDA in Action	183	(56)
Using the PANDA framework for planning process	185	(14)
Introduction	185	(2)
The paradoxes of PANDA	187	(3)
Stages in the application of PANDA	190	(4)
Deliberation I -- starting off	194	(1)
Debate	195	(1)
Decision	196	(1)
Deliberation II -- monitoring/evaluating -- reflection and reaction	197	(1)
Moving on -- case studies of practice	197	(2)
Case studies using PANDA	199	(36)
Introduction	199	(1)
Supply chain management in the private sector	200	(4)
PANDA in development: an NGO network in Belize	204	(5)
East London regeneration consortium	209	(9)
Needs assessment through multiagency working	218	(7)
Participative democratisation of work in a university department (in a non-democratic context): what actually happened	225	(8)
Summing up -- some observations	233	(2)
Conclusion	235	(4)
Pre-lude	235	(1)
Into the ludibrium	236	(1)
Post-lude	237	(2)
References	239	(12)
Index	251