Preface to the second edition | |
Preface to the first edition | |
Acknowledgments | |
How to use this book | |
List of activities | |
Introduction | |
Why interpersonal skills? | p. 3 |
The patient-nurse relationship | p. 19 |
The Skills | |
Knowing self: self-awareness | p. 57 |
Encouraging interaction: listening | p. 97 |
Building meaning: understanding | p. 129 |
Collecting information: exploring | p. 165 |
Comforting, supporting and enabling | p. 197 |
Skills in Context | |
Adjusting interactions to age-related factors | p. 233 |
Adjusting interactions to cultural difference | p. 247 |
Themes in health and illness | p. 265 |
Improving colleague interaction | p. 295 |
Appendix | p. 313 |
Index | p. 323 |
Table of Contents provided by Blackwell. All Rights Reserved. |