Why Write to the Point? | p. 1 |
A Fast Pace | p. 2 |
Heavy Competition for Attention | p. 2 |
Written Words Must Act Alone | p. 3 |
The Approach | p. 3 |
Effective Writing Skills | p. 5 |
Writing Habits: The Base | p. 7 |
Involve the Receiver | p. 7 |
Four Bad Writing Habits | p. 8 |
Four Good Writing Habits | p. 13 |
Summing Up | p. 23 |
Write With Style | p. 24 |
The Caring Tone | p. 25 |
More About Tone | p. 26 |
Getting Things Done | p. 27 |
The Reader's Interest | p. 32 |
The You Attitude | p. 35 |
More About You and I | p. 39 |
The Voice of Authority | p. 40 |
Be Positive and Direct | p. 42 |
I'm the One For You | p. 44 |
Standing Out From the Crowd | p. 47 |
Humor, Sarcasm, Anger: Beware | p. 48 |
Summing Up | p. 49 |
Putting Words in their Place | p. 50 |
Take Grammar Easily | p. 50 |
Sentences | p. 51 |
Paragraphs | p. 56 |
Summing Up | p. 63 |
Punctuation, Spelling, Legibility | p. 65 |
That Pesky Punctuation | p. 65 |
Spelling Matters | p. 74 |
Legibility | p. 79 |
Summing Up | p. 81 |
Letter Elements | p. 83 |
Letter Elements and Formats | p. 85 |
Return Address (Letterhead) | p. 85 |
Date | p. 89 |
Interior Address | p. 91 |
Attention Line (B) | p. 93 |
Salutation | p. 93 |
Subject Line (B) | p. 100 |
Body | p. 101 |
Complimentary Close | p. 101 |
Name and Signature | p. 105 |
Reference Initials (B) | p. 106 |
Enclosures (B) | p. 106 |
Copy Notations (B) | p. 107 |
Postscript | p. 108 |
Business Letter Formats | p. 109 |
Summing Up | p. 114 |
Effective Writing at Work | p. 115 |
Typical Business Letters | p. 117 |
Providing Information | p. 118 |
Seeking Information | p. 120 |
Selling: Pleasant Persuasion | p. 122 |
Business Letter of Introduction | p. 126 |
Making a Reservation | p. 127 |
Confirming a Reservation | p. 128 |
Asking | p. 128 |
Agreeing | p. 131 |
Declining | p. 132 |
Offering Credit: Good News | p. 133 |
Refusing Credit: Bad News | p. 134 |
Seeking Payment: Unpleasant Persuasion | p. 135 |
Offering a Job: Good News | p. 137 |
Rejecting a Job Applicant: Bad News | p. 139 |
Resigning | p. 140 |
Summing Up | p. 142 |
Effective Memos | p. 143 |
The CYA Syndrome | p. 144 |
Memos are Necessary | p. 144 |
Standard Headings | p. 144 |
30-Second Memos | p. 146 |
Memo Etiquette | p. 146 |
Categorical Samples | p. 147 |
Summing Up | p. 163 |
Reports | p. 165 |
An Outline--the First Step | p. 166 |
Research is Vital | p. 166 |
Good Notes = Good Reports | p. 167 |
Basic Elements | p. 168 |
Optional Elements | p. 173 |
Summing Up | p. 176 |
Effective Writing at Home | p. 177 |
Writing for Pleasure | p. 179 |
Writing to Friends | p. 180 |
Communal Letters | p. 183 |
Congratulations | p. 185 |
Thank You | p. 186 |
Invitations | p. 188 |
Accepting or Declining | p. 190 |
Introducing | p. 191 |
References | p. 192 |
Condolences | p. 195 |
Summing Up | p. 196 |
Writing for Action | p. 198 |
Requesting Credit | p. 198 |
"I Can't Pay" Letters | p. 201 |
Credit Card Letters | p. 201 |
Letters Seeking Information | p. 203 |
Letters of Complaint | p. 204 |
Placing Orders | p. 208 |
Writing to Congress | p. 209 |
Letters to the Editor | p. 212 |
College Application Essays | p. 216 |
Minutes of the Meeting | p. 220 |
Summing Up | p. 222 |
Writing for a Job | p. 223 |
Resume | p. 223 |
Cover Letter | p. 237 |
Fishing Letter | p. 240 |
Reference Request Letter | p. 242 |
Follow-Up Letter | p. 244 |
Accepting a Job Offer | p. 246 |
Declining a Job Offer | p. 247 |
Summing Up | p. 248 |
A Final Word | p. 249 |
Useful Reference Works | p. 250 |
Index | p. 253 |
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