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| Grammar | |
| Basic Sentence Structure | |
| the Parts of Speech in Sentences | |
| Definitions of the Parts of the Speech | |
| Subjects and Verbs (Predicates) in Sentences | |
| Direct and Indirect Objects in Sentences | |
| Subject-Verb Agreement | |
| Basic Rule of Agreement | |
| Subjects Joined by and | |
| Subjects Joined by Other Connectors | |
| Collective Nouns as Subjects | |
| Pronouns as Subjects | |
| Pronoun Subjects that Can Be Singular or Plural (Indefinite) | |
| You as a Subject | |
| Phrases that Function as Subjects | |
| Phrases in Sentences | |
| Essential and Nonessential Phrases | |
| Phrases Functioning as Subjects | |
| Phrases Functioning as Modifiers | |
| Clauses in Sentences | |
| Types of Sentences | |
| Connecting Independent Clauses | |
| Avoiding Comma Splices and Run-On Sentences | |
| Connecting Dependent and Independent Clauses | |
| Correcting Sentence Fragments | |
| Parallel Construction of Clauses and Phrases | |
| Verbs | |
| Verb Tense | |
| Perfect Tenses | |
| Regular and Irregular Verbs | |
| Forming Tenses of Verbs | |
| List of Irregular Verb Forms | |
| The Voice of Verbs (Active and Passive) | |
| Verb Mood (Indicative, Imperative, Subjunctive) | |
| Split Infinitive in Verb Phrases | |
| Pronouns | |
| Definitions of Types of Pronouns | |
| Pronoun Case | |
| Pronoun-Reference Agreement | |
| Personal Pronouns-First, Second, and Third Person | |
| Agreement with More Than One Reference Joined By and | |
| Agreement with More Than One Reference Joined By Or | |
| Agreement with Gender | |
| Agreement with Indefinite Pronouns | |
| List of Indefinite Pronouns | |
| Relative Pronouns ( Who/Whom, Which/That ) | |
| Interrogative Pronouns (Who/Whom, What/Which) | |
| Demonstrative Pronouns (This/These, That / Those) | |
| Indefinite Pronouns | |
| Reflexive Pronouns | |
| Possessive Pronouns | |
| Pronouns in Comparisons with Than And As | |
| Adjectives and Adverbs | |
| Adjectives | |
| Definitions of Types of Adjectives | |
| Adverbs | |
| Differentiating Adjectives and Adverbs | |
| List of Adjective/Adverb Forms | |
| Linking Verbs with Adjectives | |
| Troublesome Pairs ( Good/Well and Bad/Badly ) | |
| Comparative Forms Of Adjectives and Adverbs | |
| Irregular Adjective and Adverb Comparative Forms | |
| Comparative Forms Of Adjectives and Adverbs | |
| Comparisons Using Less/More, Less/Fewer, More/Most | |
| Prepositions | |
| Function of Prepositions | |
| Commonly Used Prepositions | |
| Unnecessary Prepositions | |
| Prepositions at End of Sentences | |
| Using the Correct Preposition | |
| Frequently Used Verb-Preposition Combinations | |
| Punctuation | |
| Basic Rules of Sentence Punctuation | |
| Statements and Polite Requests | |
| Exclamations and Interjections | |
| Direct and Indirect Questions | |
| Other Forms of Questions | |
| Spacing and Punctuation in Sentences | |
| Punctuation Inists and Outlines | |
| Listed Items Within Text | |
| Isolated Lists and Outlines | |
| Standard Numbering in Outlines | |
| Comma Use In Sentences | |
| Commas to Set Off Clauses in Sentences | |
| Commas to Set Off Words And Phrases | |
| ist of Transitional Words | |
| Commas With Items in a Series | |
| A Comma in Place of Omitted Words | |
| The Semicolon | |
| to Connect Ideas In Sentences | |
| to Connect Parts Of Sentences that Have Commas | |
| to Connect Clauses with Transitional Words Or Phrases | |
| The Semicolon, Colon, and Ellipses | |
| The Colon | |
| to Introduce Sentence Elements | |
| In Business Letters | |
| in Expressions of Time and Ratios | |
| In Titles of Publications | |
| The Ellipsis (...) | |
| to Replace Omitted Words | |
| Spacing | |
| With Other Punctuation | |
| The Dash | |
| to Emphasize or De-Emphasize Part of a Sentence | |
| In Place of Commas or Parentheses | |
| to Interject an Aside | |
| Spacing With Dashes | |
| Other Punctuation and Capitalization with Dashes | |
| Size of Dashes | |
| Parentheses and Brackets | |
| When to Use Parentheses | |
| Punctuation and Spacing with Parentheses | |
| Parentheses for Reference and Clarification | |
| When to Use Brackets | |
| Quotation Marks | |
| Direct Quotations | |
| Indirect Quotations | |
| Quotations Within Quotations | |
| Spacing with Quotation Marks | |
| Commas with Quotation Marks | |
| Punctuation Within and Outside Quotation Marks | |
| Quotation Marks with Words and Phrases | |
| Quotation Marks in Titles | |
| Quotation Marks as Symbols in Measurements | |
| Italics | |
| to Indicate Titles | |
| to Indicate Words Used as Words | |
| to Show Emphasis | |
| to Indicate Foreign Words and Phrases | |
| he Apostrophe | |
| to Form Contractions | |
| to Show Possession | |
| The Asterisk | |
| Capitalization | |
| Capitalization in Sentences | |
| After a Colon | |
| Questions Within a Sentence | |
| After Elliptical Expression s | |
| Sentence in Parentheses | |
| Listed Items | |
| Items Listed in Running Text Copy | |
| Items Listed in Outlines | |
| Nouns and Adjectives | |
| Proper and Common Nouns | |
| Capitalizing "The" | |
| Proper Adjectives | |
| Compound (Hyphenated) Proper Nouns and Adjectives | |
| Personal Names and Titles | |
| Names of People | |
| Professional Titles with Names | |
| Relationship Titles | |
| Organization and Product Names | |
| Companies | |
| Commercial Products | |
| Government Entities and Agencies | |
| DePartments and Entities Within Organizations | |
| Locations and Directions | |
| Geographical Place Names | |
| Regional Names | |
| Directions | |
| Periods of Time and Holidays | |
| Time Periods | |
| Holidays and Special Observances | |
| Historical Events and Documents | |
| Sporting Events | |
| Groups of People and Languages | |
| Races, Nationalities, and Ethnic Groups | |
| Black and White When Referring to Race | |
| Hyphenation of Names of Racial and Ethnic Groups | |
| Languages | |
| Religious Terms | |
| Religions | |
| Supreme Beings and Holy Texts | |
| Religious Events and Observances | |
| Titles of Publications and Artistic Works | |
| General Rules | |
| Short Works and Parts of Publications | |
| Compound Words in Titles | |
| Short Words in Titles and Headlines | |
| References to Online Technology | |
| Online Terminology | |
| Programming Languages | |
| Academic Courses and Degrees | |
| Numbers, Abbreviations, and Symbols | |
| Expressing Numbers | |
| General Guidelines | |
| Using Words or Figures in Text | |
| A Number as First Word of a Sentence | |
| Two Numbers in Succession | |
| Large Approximate Numbers | |
| Numbered Items | |
| Commas in Numbers | |
| Hyphens in Numbers | |
| Capitalization with Numbers | |
| Spelling, Forming Plurals, and Alphabetizing Numbers | |
| Symbols with Numbers (#, $, %, °) | |
| Number Symbol (#) | |
| Dollar Sign ($) | |
| General Rules for Figures with Symbols | |
| Percent Sign (%) | |
| Degree Symbol (°) | |
| Ordinal Numbers ( st, nd, rd, th ) | |
| When to Use Figures or Words | |
| Ordinal Numbers in Dates | |
| Clock Time | |
| Time Expressed In Figures | |
| Use of a.m. and m. | |
| Time Expressed in Words | |
| Use of O'clock | |
| Use of Noon and Midnight | |
| International and Military (24-Hour) Time | |
| 24-Hour Clock Conversion Chart | |
| Calendar Dates | |
| Month, Day, and Year | |
| Military and International Date Style | |
| Commas in Dates | |
| Periods of Time | |
| Span of Years | |
| Decades | |
| Centuries | |
| Money | |
| Dollar Figures | |
| Amounts Less than a Dollar | |
| Large Dollar Amounts | |
| Rounding Dollar Amounts | |
| Measurements | |
| Expressing Measurements in Figures and Words | |
| Abbreviations in Measurements | |
| Telephone Numbers | |
| Number Format | |
| Words in Phone Numbers | |
| Extensions in Phone Numbers | |
| Fractions | |
| When to Use Words | |
| When to Use Figures | |
| Mixed Numbers | |
| Percentages, Ratios, and Proportions | |
| Percentages | |
| Ratios and Proportions | |
| Roman Numerals | |
| Formatting and Reading Roman Numerals | |
| Charts of Roman Numerals | |
| Using Roman Numerals in Business Documents | |
| Abbreviations - General Guidelines | |
| Using Abbreviations in Running Text | |
| Periods and Commas in Abbreviations | |
| Lowercase Letter Abbreviations | |
| All-Capital Letter Abbreviations (Acronyms and Initialisms) | |
| The Ampersand (&) in Abbreviations | |
| Style for Using Academic Degrees | |
| Abbreviations of Common Academic Degrees | |
| Abbreviating Organization Names | |
| Personal Names | |
| Initials | |
| Personal Titles | |
| Academic Degrees with Names | |
| Birth Order Designations in Names | |
| Professional, Military, and Religious Titles | |
| When to Spell Out Titles | |
| When to Abbreviate Titles | |
| Use of The Honorable and The Reverend | |
| Use of Esq | |
| Abbreviations of Professional, Military, and Religious Titles | |
| State and Geographic Locations | |
| Specific Geographic Locations | |
| State Names | |
| Two-Letter State Abbreviations | |
| United States | |
| Compass Points and Street Names | |
| Street Names in Addresses | |
| Abbreviations for Address Designations | |
| Post Office Box Addresses | |
| Time Zones | |
| State and Us Territories Time Zones and Abbreviations | |
| Periods of Time | |
| Abbreviations for Days and Months of the Year | |
| Abbreviations for Units and Periods of Time | |
| Customary Units of Measure | |
| Writing Sets Of Measurements | |
| Use of Symbols for Abbreviations | |
| Hyphens in Abbreviations | |
| Abbreviations for Customary and Metric Measurements | |
| Business Terms | |
| Common Business Abbreviations | |
| Foreign Words and Phrases | |
| Symbols | |
| Business Symbols | |
| Chemical Symbols | |
| Spacing and Punctuation With Symbols | |
| Symbols | |
| Symbols | |
| Business Symbols | |
| Chemical Symbols | |
| Spacing and Punctuation With Symbols | |
| Spelling, Word Division, and Word Usage | |
| Spelling | |
| Plural Forms of Nouns | |
| Plural Forms of Numbers | |
| Hyphenating Compound Words | |
| Compound Modifiers (Adjectives and Adverbs) | |
| Compound Verbs | |
| Prefixes | |
| Suffixes | |
| British vs. American Spellings | |
| Word Division | |
| When Not to Divide Words | |
| Dividing Words by Syllables | |
| Dividing Compound Words | |
| Dividing Words with Prefixes and Suffixes | |
| Dividing Words in Blocks of Type | |
| Word Usage | |
| Rules for Alphabetic Filing | |
| General Rules | |
| Personal Names | |
| Business and Organization Names | |
| Government Agency and DePartment Names | |
| The Writing Process | |
| The Writing Process | |
| Planning | |
| Clarifying the Purpose for Writing | |
| Indentifying Your Reader | |
| Selecting the Best Form of Communication | |
| Gathering and Organizing Information | |
| Deciding What to Include | |
| Gathering and Evaluating Information | |
| Organizing Information | |
| Creating an Outline | |
| Writing The First Draft | |
| Developing Main Points | |
| Avoiding Writer's Block | |
| Formatting for Function and Effectiveness | |
| Formatting Techniques | |
| Revising the Draft | |
| Revising Content and Organization | |
| Revising Paragraphs and Sentences | |
| Revising Words | |
| Proofreading | |
| Proofreading Techniques | |
| Spotting Common Proofreading Errors | |
| Proofreading Marks | |
| Checking Format and Appearance | |
| Writing Style | |
| Defining Writing Style | |
| Varying Writing Style | |
| Defining Levels of Formality | |
| Choosing the Appropriate Tone | |
| Writing Strong Paragraphs | |
| Structuring Paragraphs | |
| Developing Paragraph Unity and Coherence | |
| Purposes of Transitional Words and Phrases | |
| Writing Effective Sentences | |
| Varying Sentence Length and Structure | |
| Using Active vs. Passive Voice | |
| Placing Words and Phrases for Emphasis | |
| Using Parallel (Consistent) Construction | |
| Using Words Effectively | |
| Eliminating Unnecessary Words | |
| Choosing The Clearest Words | |
| Using Precise Language | |
| Achieving the Right Tone | |
| Using Audience-Sensitive Language | |
| E-Mail, Memos, and Letters | |
| The E-Mail Template | |
| Writing E-Mail Messages | |
| E-Mail Attachments | |
| Replying to E-Mails | |
| E-Mail Netiquette and Cautions | |
| Interoffice Memos | |
| Basic Memo Parts | |
| Filling in the Memo Form or Template | |
| Special Notations on Memos | |
| Continuing Pages of Memos | |
| Business Letter Styles | |
| Block Style | |
| Modified Block Style | |
| Simplified Style | |
| Letter Formatting | |
| Guidelines for Parts of Business Letters | |
| Date | |
| Special Notations | |
| Inside Address | |
| Salutation | |
| The Body of The Letter | |
| Complimentary Closing and Signature | |
| Typist's Reference Initials | |
| Copy Notations | |
| Enclosures | |
| Continuing Pages in Letters | |
| Composing Different Types of Business Messages | |
| Writing to Inform | |
| Positive and Neutral Messages-the Direct Approach | |
| Troublesome or Bad News Messages-the Indirect Approach | |
| Confirming an Oral Agreement | |
| Confirming Receipt | |
| Transmittal Messages | |
| Writing to Instruct | |
| Writing to Make a Request | |
| Request for Assistance or a Routine Favor | |
| Requesting Resolution of a Problem or Complaint | |
| Writing to Respond | |
| Responding Positively to an Inquiry | |
| Responding Negatively with an Alternative | |
| Responding Negatively Outright | |
| Writing to Persuade | |
| Writing Personal Messages | |
| "Thank You" Notes | |
| Condolences | |
| Expressions of Congratulation | |
| Reports, Proposals, and Documentation | |
| Business Reports | |
| Defining Purpose and Audience | |
| Gathering Information | |
| Informal Reports | |
| Informal Report Formats | |
| Parts of Informal Reports | |
| Formal Reports | |
| Parts of Formal Reports | |
| Cover and/or Title Page | |
| Letter or Memo of Transmittal | |
| Table of Contents | |
| Foreword or Preface | |
| List of Figures and Tables | |
| Acknowledgments | |
| Executive Summary | |
| Introduction | |
| Body of the Report | |
| Recommendations | |
| Conclusion | |
| Appendix | |
| References | |
| Glossary | |
| Proposals | |
| Types of Proposals | |
| Parts of Proposals | |
| Example of a Short Proposal | |
| Documenting Sources | |
| Definition of Copyright-Protected Material | |
| Form of Written Copyright Notice | |
| Use of Copyrighted Material | |
| Plagiarism | |
| Types of Documentation | |
| Text Notes | |
| Footnotes | |
| Endnotes | |
| Bibliography | |
| Citation Styles-Business, MLA, and APA | |
| Books | |
| Book with One Author | |
| Book with Two Authors | |
| Book with More Than Three Authors | |
| Book Editor Instead Of Author | |
| Multiple Works by the Same Author(S) | |
| Book with No Author Listed | |
| Periodicals and Anthologies | |
| Magazine (Monthly, Weekly, or Biweekly) | |
| Professional Journal | |
| Newspaper | |
| Anthology | |
| Online Sources | |
| Article from an Online Publication | |
| Article from a Database | |
| Web Document, Web Page, or Report | |
| Other Sources | |
| Group or Corporate Publications | |
| Unpublished Works | |
| Speech | |
| Document Design, Graphics, and Multimedia | |
| Designing Documents for Readability | |
| Sizes and Styles of Type | |
| Selecting Type for Business Documents | |
| Page Layout | |
| Heading Structure | |
| Parallel Construction of Headings | |
| Balance of Text and White Space | |
| Margins and Justification | |
| Color and Shading | |
| Rules And Borders | |
| Headers and Footers | |
| Integrating Text and Visuals | |
| Tables | |
| Standard Parts Of Tables | |
| Formatting Tables | |
| Table Footnotes and Source Notes | |
| Formatting Figures in Table Cells | |
| Integrating Tables with Text | |
| Integrating Graphics and Text | |
| Selecting Appropriate Graphics | |
| Labeling Graphics | |
| Numbers and Titles | |
| Footnotes and Source Notes | |
| Captions, Legends, and Callouts | |
| Writing for Multimedia | |
| Preparing Slide Presentations | |
| Purpose | |
| Audience | |
| Drafting | |
| Revising and Editing | |
| Design and Layout | |
| Special Effects | |
| Presentation Techniques | |
| Web Pages | |
| Purpose | |
| Audience | |
| External Web Sites - The Internet | |
| Internal Web Sites - The Intranet | |
| Writing for the Web | |
| Business and Employment Communications | |
| Meeting Agendas and Minutes | |
| Informal Meeting Agenda | |
| Agenda for Meetings Using Parliamentary Procedure | |
| Conference and Seminar Agendas | |
| Informal Meeting Minutes and Summaries | |
| Formal Meeting Minutes | |
| Itineraries | |
| Travel Itinerary | |
| Event Itinerary | |
| Press Releases | |
| Purpose and Audience for a Press Release | |
| What to Include in A Press Release | |
| Resumes | |
| Contact Information | |
| Summary or Professional Profile | |
| Objective | |
| Employment History and Work Experience | |
| Key Words and Action Verbs | |
| Education | |
| Special Skills and/or Achievements | |
| References | |
| Chronological Resume | |
| Functional Resume | |
| Combination Resume | |
| Resume Formatting | |
| Cover Letters | |
| Writing the Cover Letter | |
| Formatting the Cover Letter | |
| References | |
| Requesting A Reference | |
| Thank You for Reference | |
| Job Search Follow Up | |
| Thank You for Job Interview | |
| Letter Withdrawing Application | |
| Appendix and Indexes | |
| Appendix | |
| Glossary | |
| Filing Rules | |
| Quick Reference Boxes and Writing Samples Index | |
| Section Number Index | |
| General Index | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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