People Strategies For Trainers

by Lucas, Robert W.

• ISBN13: 9780814472613
• ISBN10: 0814472613
• Format: Paperback
• Copyright: 2005-06-17
• Publisher: Amacom Books

Summary

Whether you've taught one class or thousands, you already know that all learners are not created equal. Are you able to create a learning environment where every participant is getting maximum value, or are you letting different styles, attitudes, and circumstances affect your sessions?

Author Biography

Robert W. Lucas (Casselberry, FL) is president of Creative Presentation Resources, a training and presentation product company, and a founding managing partner in Global Performance Strategies, a human resource development training and consulting firm. He is the author of The Creative Training Idea Book, The Big Book of Flip Charts, and Coaching Skills.

Table of Contents

Introduction	ix
SECTION I An Overview
Defining the Challenge	3	(16)
Preparing for the Inevitable	19	(10)
SECTION II Environmental & Societal Issues
Communicating with a Diverse Audience	29	(14)
Participants Who Speak English as a Second Language	43	(10)
Participants with Disabilities	53	(8)
Interacting with Different Generational Levels	61	(22)
SECTION III Personal, Behavioral, and Attitudinal Issues
Poor Listeners	83	(6)
Socializers	89	(4)
Monopolizers	93	(4)
Shy Participants	97	(2)
Inconsiderate Participants	99	(6)
Show-Offs	105	(4)
Experts	109	(4)
Agitators	113	(4)
Revolutionaries	117	(2)
Pessimists	119	(2)
Autocratic or Controlling Participants	121	(8)
Clowns	129	(2)
Distant or Distracted Participants	131	(12)
The Trainer's/Teacher's Favorite	143	(4)
Latecomers	147	(6)
The Hyperactive Learner	153	(6)
SECTION IV Additional Issues
Substance Users	159	(2)
Ill-Prepared Participants	161	(32)
SECTION V Appendices
A Sample Training Agreement	167	(2)
B Abraham Maslow's Hierarchy of Needs Theory of Motivation	169	(4)
C Interactive Room Arrangements	173	(8)
D Creative Strategies for Grouping Learners	181	(6)
E Creative Strategies for Selecting Volunteers	187	(4)
F Recognizing Potentially Violent Learners	191	(2)
Resources for Trainers, Educators, and Presenters	193	(8)
Resources Related to Working with Difficult Participants/Learners and People	201	(4)
About the Author	205	(2)
Index	207