List of Figures and Tables | p. vii |
Abbreviations | p. ix |
Introduction | p. 1 |
What Is the Evidence That Physician Communication Is Deficient? | p. 17 |
How Does Physician Communication Affect Patients? | p. 68 |
What Factors Are Associated with Deficiencies in Physician Communication? | p. 101 |
How Effective Are Strategies to Improve Physician Communication? | p. 171 |
Improving Physician Communication: Insights from Skills Training Programs | p. 222 |
Looking to the Future: Opportunities and Challenges | p. 239 |
Appendix: How Do Physician Communication Initiatives Compare to Other Efforts to Improve Patient Outcomes through Changing Physician Behaviors? | p. 247 |
References | p. 275 |
Index | p. 291 |
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