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Table of Contents
Chapter 1. Research in Public and Nonprofit Programs: The Basics
Chapter 2. Measurement
Chapter 3. Ethical Treatment of Research Subjects
SECTION II. Performance Measurement Systems: Their Design and Analysis
Chapter 4. Designing Performance Measures and Monitoring Systems
Chapter 5. Analyzing Performance Measures
SECTION III. Citizen Surveys: Their Design and Analysis
Chapter 6. Selecting and Contacting Subjects
Chapter 7. Questions and Questionnaire for Surveys and Interviews
Chapter 8. Analyzing Survey Data: Describing Relationships Among Variables
Chapter 9. Generalizing from Survey Findings: Applying Inferential Statistics
Chapter 10. Analyzing Interviews and Open-Ended Questions
SECTION V. Programs and Communities
Chapter 11. Research to Evaluate Programs
Chapter 12. Community Needs Assessment
Chapter 13. Working with Geographic Information Systems
Chapter 14. Communicating Findings