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Questions About This Book?
Why should I rent this book?
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What version or edition is this?
This is the 14th edition with a publication date of 9/6/2012.
What is included with this book?
Premium Content Card includes access to the Manager’s Hot Seat Online and self-assessment exercises. Access is also available for purchase online via the Online Learning Center or as a standalone access card. This card is also available in a package with the textbook (ISBN: 9780077976903).