Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Acknowledgments | p. ix |
Preface | p. xii |
Introduction | p. 1 |
Smarter Budgeting: The Five Decisions That Matter Most | |
Getting a Grip on the Problem | p. 23 |
Setting the Price of Government | p. 41 |
Setting the Priorities of Government: Buying Results That Citizens Value (at the Price They Are Willing to Pay) | p. 62 |
Smarter Sizing: It Does Matter | |
Strategic Reviews: Divesting to Invest | p. 97 |
Consolidation: Smart Mergers | p. 112 |
Rightsizing: The Right Work, the Right Way, with the Right Staff | p. 132 |
Smarter Spending: Buying Value, Squeezing Costs | |
Buying Services Competitively | p. 149 |
Rewarding Performance, Not Good Intentions | p. 163 |
Smarter Customer Service: Putting Customers in the Driver's Seat | p. 191 |
Don't Buy Mistrust-Eliminate It | p. 210 |
Smarter Management: Reforming How Government Works on the Inside to Improve Its Performance on the Outside | |
Using Flexibility to Get Accountability | p. 227 |
Make Administrative Systems Allies, Not Enemies | p. 245 |
Smarter Work Processes: Tools from Industry | p. 272 |
Smarter Leadership: Managing Change from the Radical Center | |
Leadership for a Change | p. 307 |
Politics: Truth, Lies, and the Campaign for Public Support | p. 326 |
Notes | p. 337 |
Index | p. 361 |
Table of Contents provided by Ingram. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.