Process Consultation Revisited Building the Helping Relationship (Pearson Organizational Development Series)

by Schein, Edgar H.

• ISBN13: 9780201345964
• ISBN10: 020134596X
• Edition: 1st
• Format: Paperback
• Copyright: 1998-08-12
• Publisher: FT Press

Summary

A new member of the renowned PH OD Series! The latest addition to the authors well-loved set of process consultation books, this new volume builds on the content of the two that precede it while expanding to explore the critical area of the helping relationship. Process Consultation Revisited focuses on the interaction between a consultant and client, and explains how to achieve a healthy helping relationship. Whether the advisor is an OD consultant, therapist, social worker, manager, parent, or friend, the dynamics between advisor and advisee can be difficult to understand and manage. Schein creates a general theory and methodology of helping that will enable a diverse group of readers to navigate the helping process successfully.

Table of Contents

PART I PROCESS CONSULTATION DEFINED	1	(83)
Chapter 1: What Is Process Consultation?	3	(27)
Models of Consultation and the Tacit Assumptions on Which They Rest	5	(18)
Case Examples/Exercises	23	(7)
Chapter 2: The Psychodynamics of the Helping Relationship	30	(12)
The Initial Status Imbalance in Helping Relationships	31	(6)
Relationship Building Through Levels of Mutual Acceptance	37	(4)
Exercise	41	(1)
Chapter 3: Active Inquiry and Listening as Status-Equilibrating Processes	42	(22)
Types of Active Inquiry	45	(11)
The Concept of Appreciative Inquiry	56	(4)
Case Example/Exercises	60	(4)
Chapter 4: The Concept of Client	64	(20)
Who? Basic Types of Clients	65	(1)
What? Client Roles by Levels of Problems or Issues	66	(11)
Targets of Influence as Clients and the Impact of Nonclients	77	(2)
Case Example/Exercise	79	(5)
PART II DECIPHERING HIDDEN FORCES AND PROCESSES	84	(38)
Chapter 5: Intrapsychic Processes: ORJI	86	(15)
The More Realistic ORJI Cycle	92	(2)
How to Avoid Traps	94	(5)
Case Example/Exercise	99	(2)
Chapter 6: Face-to-Face Dynamics: Cultural Rules of Interaction and Communication	101	(21)
Why Do People Communicate in the First Place?	101	(6)
Human Exchange as Drama	107	(2)
The Sacredness of the Person: The Dynamics of Face Work	109	(12)
Exercise	121	(1)
PART III INTERVENTION IN THE SERVICE OF LEARNING	122	(97)
Chapter 7: Communication and Deliberate Feedback	125	(20)
Levels of Communication	125	(5)
Deliberate Feedback as a Designed Learning Process	130	(3)
Principles and Guidelines for Deliberate Feedback	133	(9)
Case Example/Exercises	142	(3)
Chapter 8: Facilitative Process Interventions: Task Processes in Groups	145	(27)
What Is Process?	146	(6)
Group Problem Solving and Decision Making	152	(6)
Group Decision-Making Methods	158	(14)
Chapter 9: Facilitative Process Interventions: Interpersonal Processes	172	(29)
Processes of Building and Maintaining a Group	172	(21)
Group Maturity	193	(1)
Where to Intervene: Task or Interpersonal? Content, Process, or Structure?	194	(2)
Case Example/Exercises	196	(5)
Chapter 10: Facilitative Process Interventions: Dialogue	201	(18)
Dialogue vs. Sensitivity Training	202	(13)
Case Examples/Exercises	215	(4)
PART IV PROCESS CONSULTATION IN ACTION	219
Chapter 11: Consultation in Action: Entry, Settings, Methods, and the Psychological Contract	221	(21)
First Contact and Entry	222	(1)
Defining the Relationship: The Exploratory Meeting	223	(3)
Settings and Methods of Work	226	(9)
The Psychological Contract	235	(7)
Chapter 12: Process Consultation and the Helping Relationship in Perspective	242
Ten Principles as the Essence of Process Consultation	242	(5)
A Concluding Personal Note	247