9780201345964

Process Consultation Revisited Building the Helping Relationship (Prentice Hall Organizational Development Series)

by
  • ISBN13:

    9780201345964

  • ISBN10:

    020134596X

  • Edition: 1st
  • Format: Paperback
  • Copyright: 8/12/1998
  • Publisher: FT Press

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Summary

A new member of the renowned PH OD Series! The latest addition to the authors well-loved set of process consultation books, this new volume builds on the content of the two that precede it while expanding to explore the critical area of the helping relationship. Process Consultation Revisited focuses on the interaction between a consultant and client, and explains how to achieve a healthy helping relationship. Whether the advisor is an OD consultant, therapist, social worker, manager, parent, or friend, the dynamics between advisor and advisee can be difficult to understand and manage. Schein creates a general theory and methodology of helping that will enable a diverse group of readers to navigate the helping process successfully.

Table of Contents

PART I PROCESS CONSULTATION DEFINED 1(83)
Chapter 1: What Is Process Consultation?
3(27)
Models of Consultation and the Tacit Assumptions on Which They Rest
5(18)
Case Examples/Exercises
23(7)
Chapter 2: The Psychodynamics of the Helping Relationship
30(12)
The Initial Status Imbalance in Helping Relationships
31(6)
Relationship Building Through Levels of Mutual Acceptance
37(4)
Exercise
41(1)
Chapter 3: Active Inquiry and Listening as Status-Equilibrating Processes
42(22)
Types of Active Inquiry
45(11)
The Concept of Appreciative Inquiry
56(4)
Case Example/Exercises
60(4)
Chapter 4: The Concept of Client
64(20)
Who? Basic Types of Clients
65(1)
What? Client Roles by Levels of Problems or Issues
66(11)
Targets of Influence as Clients and the Impact of Nonclients
77(2)
Case Example/Exercise
79(5)
PART II DECIPHERING HIDDEN FORCES AND PROCESSES 84(38)
Chapter 5: Intrapsychic Processes: ORJI
86(15)
The More Realistic ORJI Cycle
92(2)
How to Avoid Traps
94(5)
Case Example/Exercise
99(2)
Chapter 6: Face-to-Face Dynamics: Cultural Rules of Interaction and Communication
101(21)
Why Do People Communicate in the First Place?
101(6)
Human Exchange as Drama
107(2)
The Sacredness of the Person: The Dynamics of Face Work
109(12)
Exercise
121(1)
PART III INTERVENTION IN THE SERVICE OF LEARNING 122(97)
Chapter 7: Communication and Deliberate Feedback
125(20)
Levels of Communication
125(5)
Deliberate Feedback as a Designed Learning Process
130(3)
Principles and Guidelines for Deliberate Feedback
133(9)
Case Example/Exercises
142(3)
Chapter 8: Facilitative Process Interventions: Task Processes in Groups
145(27)
What Is Process?
146(6)
Group Problem Solving and Decision Making
152(6)
Group Decision-Making Methods
158(14)
Chapter 9: Facilitative Process Interventions: Interpersonal Processes
172(29)
Processes of Building and Maintaining a Group
172(21)
Group Maturity
193(1)
Where to Intervene: Task or Interpersonal? Content, Process, or Structure?
194(2)
Case Example/Exercises
196(5)
Chapter 10: Facilitative Process Interventions: Dialogue
201(18)
Dialogue vs. Sensitivity Training
202(13)
Case Examples/Exercises
215(4)
PART IV PROCESS CONSULTATION IN ACTION 219
Chapter 11: Consultation in Action: Entry, Settings, Methods, and the Psychological Contract
221(21)
First Contact and Entry
222(1)
Defining the Relationship: The Exploratory Meeting
223(3)
Settings and Methods of Work
226(9)
The Psychological Contract
235(7)
Chapter 12: Process Consultation and the Helping Relationship in Perspective
242
Ten Principles as the Essence of Process Consultation
242(5)
A Concluding Personal Note
247

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