Processes, Systems, and Information An Introduction to MIS

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2/6/2014
  • Publisher: Pearson

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For introductory courses in Management Information Systems

Processes, Systems, and Information: An Introduction to MIS,
Second Edition provides a concise introduction to MIS with a hands-on approach to business processes.

Authored by Earl H. McKinney, Jr. and David M. Kroenke, the text shows you exactly how businesses use information systems and technology to accomplish their goals, objectives, and competitive strategy. Packed with examples of business situations, both real and fictitious, the book helps you understand what business systems actually are–and see why they are so important.

The text consists of the five SAP-focused chapters from McKinney and Kroenke’s Processes, Systems, and Information: An Introduction to MIS. A pair of appendices after chapters four and five contains SAP process exercises that enable you to get hands-on experience applying what you're learning in the course. This clear emphasis on business processes, and SAP in particular, makes Processes, Systems, and Information: An Introduction to MIS, Second Edition the ideal text for courses attended by those not majoring in MIS.

Teaching and Learning Experience

This program presents a better teaching and learning experience–for you.
  • Benefit from question-based pedagogy : Each chapter provides a list of questions to ensure that you have attained learning objectives.
  • Receive a clear learning path: Chapter-opening vignettes, SAP tutorial exercises, and active reviews guide you through the text’s key concepts. 
  • Become engaged with group exercises: Group exercises help you understand key concepts while allowing you to think critically as you are involved in discussions and activities.
  • Keep content current: Help keep your students up to date with the most recent events.

Author Biography

Earl McKinney Jr.

Teaching the introduction to MIS course has been Earl McKinney’s passion for 20 years. He first caught the bug at his alma mater the U.S. Air Force Academy and has continued his addiction during his tenure at Bowling Green State University. While teaching that class and other undergraduate and graduate classes, Earl has also introduced a half dozen new courses on security, social media, ERP, and information. He has been awarded a number of department and college teaching awards by students and fellow faculty. His interest in the broader context of the business curriculum is reflected in several of his publications and by the Decision Science Institute’s National Instructional Innovation Award.


Earl’s research in e-commerce, small team communication during a crisis, and theoretical work on the notion of information has been published in Behaviour and Information Technology, Human Factors, Information and Management, and MIS Quarterly. He consults with James

Hall, the former head of the NTSB for British Petroleum, the U.S. Forest Service, and several Air Force agencies on human factors and aviation communication issues.


He holds an undergraduate economics degree from the Air Force Academy, a Master’s of Engineering from Cornell University, and a PhD in MIS from the University of Texas. A former Air Force fighter pilot, Earl lives in Bowling Green with his wife and has two grown sons.


David Kroenke

David Kroenke has many years of teaching experience at Colorado State University, Seattle University, and the University of Washington. He has led dozens of seminars for college professors on the teaching of information systems and technology; in 1991, the International Association of Information Systems named him Computer Educator of the Year. In 2009, David was named Educator of the Year by the Association of Information Technology Professionals-Education Special Interest Group (AITP-EDSIG).


David worked for the U.S. Air Force and Boeing Computer Services. He was a principal in the startup of three companies, serving as the vice president of product marketing and development for the Microrim Corporation and as chief of database technologies for Wall Data, Inc. He is the father of the semantic object data model. David’s consulting clients have included IBM, Microsoft, and Computer Sciences Corporations, as well as numerous smaller companies. Recently, David has focused on using information systems for teaching collaboration and teamwork.


His text Database Processing was first published in 1977 and is now in its 13th edition. He has authored and coauthored many other textbooks, including Database Concepts, 6th ed. (2013), Experiencing MIS, 5th ed. (2015), MIS Essentials, 4th ed. (2015), SharePoint for Students (2012), Office 365 in Business (2012), and Processes, Systems, and Information: An Introduction to MIS, 2nd ed. (2015). David lives on Whidbey Island, Washington, and has two children and three grandchildren. He enjoys woodworking, making both furniture and small sailboats.


Table of Contents

Part 1 Why MIS? 1

Chapter 1 The Importance of MIS 2

Chapter 2 Business Processes, Information Systems, and Information 26

Part 2 Information Technology 47

Chapter 3 Hardware, Software, and Networks 48

Chapter 4 Database Processing 86

Part 3 Operational Processes and Information Systems 123

Chapter 5 Using IS to Improve Processes 124

Chapter 6 Supporting Processes with ERP Systems 151

Chapter 7 Supporting the Procurement Process with SAP 179

Appendix 7 SAP Procurement Tutorial 207

Chapter 8 Supporting the Sales Process with SAP 224

A ppendix 8 SAP Sales Tutorial 249

Part 4 Dynamic Processes and Information Systems 267

Chapter 9 Collaboration and IS 269

Chapter 10 Social Media and IS 301

Chapter 11 Business Intelligence and IS 328

A ppendix 11 SAP Business Intelligence Tutorial 359

Part 5 MIS Management Processes 363

Chapter 12 MIS Management Processes: Process Management, Systems

Development, and Security 364

Application Exercises 398

Glossary 417

Index 000


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