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| How to Use This Book | |
| Introduction: Bridging the Art and Science of Clinical Care | |
| Communication Skills | |
| Models of Effective Communication | |
| The Patient-Oriented Interview | |
| Good Listening and Responding Skills | |
| Nonverbal Communication Skills | |
| Delivering Bad News: Supportive Communication | |
| Building Doctor-Patient Rapport | |
| Building Patient Compliance | |
| Patient Education: The Doctor as Teacher | |
| Good Recordkeeping | |
| Interdisciplinary Interactions and Communications | |
| Doctor-Staff Communications | |
| Applying Communication Techniques In The Clinic | |
| Understanding the Patient's Experience | |
| Optimizing Communication with Specific Patient Groups | |
| Handling Difficult Patient Encounters | |
| Communicating with Psychiatric Patients | |
| Communicating with Pediatric Patients | |
| Communicating with Patients from Special Populations | |
| Examination Observations | |
| Follow-Up Questions on Symptoms | |
| Contact Lens Interview | |
| Vision Therapy Interview | |
| Low Vision Interview | |
| Pediatric Interview | |
| General Medical Interview | |
| Interview Questions For Potential Office Staff Members | |
| Table of Contents provided by Publisher. All Rights Reserved. |
