The Professional Communications Toolkit

by D. Joel Whalen

• ISBN13: 9781412927161
• ISBN10: 1412927161
• Format: Paperback
• Copyright: 2006-12-20
• Publisher: SAGE Publications, Inc

Summary

The Professional Communications Toolkit presents a compelling vision of communication that offers little known and amazingly effective techniques for the novice speaker and stage-savvy pro alike. Author D. Joel Whalen provides practical, research-based tools that apply perfectly to all professional communication, whether it's one-on-one conversations, speaking at small staff meetings, or delivering a keynote address to a ballroom full of people.

Table of Contents

Preface Why Communication Is Import Little Help From Science

So You Think You're Not Understood?

Acknowledgments

Effective Communication: 'It's Not About You'

What Kind of Communication Do You Need?

'Checklist Communication'--Best Done Quickly

'Convincing Communication'--Requires

More Preparation Dominant and Subordinate

Roles Simultaneous Feedback

How the Message You Send Gets Meaning

Leadership: Communicating Your Vision

Seek to Share Understanding 'Felt Sense'

Your Body Knows Monkey See, Monkey Communicate--'Mirror Neurons'

Summary Key Ideas

Message Strategies

What to Speak and What to Write: 'Attitude in 90% of Speaking'

Power of Speaking: Oral Communication

The Essence of Communication: Meaning Poor Communication

Teaching Before You Speak, Set Your Attitude Speaking

Delivers Less Content Nonverbal Communication

When You Talk, You Show

How You Feel During Great Communication, You Disappear Here's

What Great Attitude Feels Like Most Motivating Emotion

Enthusiasm Communication Toolbox Telephone and Voicemail

Techniques First Rule: You're

Introducing--Ask for Permission to Speak

Telephone: Your've Lost 55 Percent of Your

Ability to Create Meaning Visualize

Your Listener--Imagine

Your Unseen Listener When to Leave

Your Name and Number

Summary Key Ideas 'Communicator's Checklist'

The Power and Limitations of Speaking Miscommunication

Is Common What to Write/What to Say?

The Power of Speaking

What Was Rememered and What Was Forgotten

Your "Self" Was Formed Over Time

Some Brain Patterns Are On-Board at Birth Brain

Programmed Through Sensory Information Secret Behind

Using Sense Memory Sensory Preference--'Different

Senses for Different People' Symbols

The Basic Element of Communication: The Sign Theatre of the Mind

Types of Symbols Denotative Symbols Connotative

Symbols Persuasive Messages Contain Both

Denotative and Connotative Symbols Contextual

Meaning Color Lines Space Subtle Symbols: Power and Confidence

Touch Smells Emotions and Fear Persuading Angry

People Handling Angry Supervisors and Customers

Using Fear to Persuade Fear Messages Can Backfire--Watch

Out: "Fear Appeals Must Be Handled Carefully' 'Buyers'

Four Big Fears' The Professional Loser Persuasion Ethics

Summary Key Ideas 'Communicator's Checklist'

When You're Afraid to Communicate: 'Understanding Anxiety and Fear'

Why Must You Manage Your Speech Anxiety?

If You Never Get Communication Anxiety, You're a Rare Bird

Communication Anxiety: Silent Enemy of Success Americans'

Greatest Phopias

When It's Your Turn to Speak, Do You Get These Symptoms?

When You'll Get It Strategies

When You're Not a 'Master of the Message' Communication Toolbox

The Thinking Person's Approach: Understanding the Psychophysiology of Anxiety

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