The Psychology of Conflict and Conflict Management in Organizations

by De Dreu; Carsten K. W.

• ISBN13: 9780805855166
• ISBN10: 0805855165
• Edition: 1st
• Format: Hardcover
• Copyright: 2007-12-20
• Publisher: Psychology Pres

Summary

Workplace conflict is ubiquitous, and affects managers and their employees in many ways. But what are the origins of workplace conflict? How do people manage their workplace conflicts, and with what consequences? Why do conflicts escalate so easily, and how does it affect health and well-being, the quality of group decision making and organizational creativity and innovations?

Table of Contents

Series Foreword	p. xi
Contributors	p. xiii
Introduction: Setting the Stage
Conflict in the Workplace: Sources, Functions, and Dynamics Across Multiple Levels of Analysis	p. 3
Conflict at Work Throughout the History of Organizations	p. 55
Interpersonal and Group Levels of Analysis
Communication Processes and Conflict Management	p. 81
Conflict and Group Decision Making: The Role of Social Motivation	p. 115
Dissent as a Facilitator: Individual- and Group-Level Effects on Creativity and Performance	p. 149
Conflict, Diversity, and Faultlines in Workgroups	p. 179
Workplace Aggression and Conflict: Constructs, Commonalities, and Challenges for Future Inquiry	p. 211
Conflict Escalation in Organizations	p. 245
Conflict, Health, and Well-Being	p. 267
Organizational Level of Analysis
The Role of Third Parties/Mediation in Managing Conflict in Organizations	p. 291
Organizational Dispute Resolution Systems	p. 321
Union-Management Conflict: Historical Trends and New Directions	p. 353
Social Identification Processes, Conflict, and Fairness Concerns in Intergroup Mergers	p. 385
Commentaries
On the Outside Looking In: Window Shopping for Insights Into Diversity-Driven Conflict	p. 415
Making Sense of an Elusive Phenomenon	p. 425
Theory of Conflict in the Workplace: Whence and Whither	p. 435
Conflicts in the Study of Conflict in Organizations	p. 445
Author Index	p. 455
Subject Index	p. 479
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